KARTHIKEYAN KANNAN

E-Mail: adiy11@r.postjobfree.com Phone(Cell): 900**-*****

Home: 041**-******

Address:

No. 57 Southmada street,

Thiruvanmiyur,

Chennai 600041

Carrier Objective

To make a best career as a systems manager by utilizing the experience and the professional skills acquired while serving in different organizations.

Key Skills:

Sound familiarity with Windows 10 and Windows 2008 at the user level, including user end application installation

Responsible for providing the desktop system administration and support to the network.

Familiarity with Microsoft Office package, printing and Windows networking

Familiarity with Intel-compatible hardware

Advanced ability of building and configuring machines as well as hardware troubleshooting

Strong communication skills with people, both written and verbal

Ability to perform under time constraints without losing good judgment under pressure

Expert in Windows server 2003/ 2008, NT4.0, DNS, DHCP, Microsoft Active Directory

Solid conceptual knowledge of networking fundamentals and security protocols

Educational Qualification:

Pursued Master of computer applications degree from Anna University of Chennai in the year 2006

Accomplished a Bachelor of computer applications from Pondicherry university community college in the year 2003

Professional Experience:

1.Post: Systems Manager

Organization: FIITJEE LIMITED CHENNAI

Duration: AUGUST 2012 – July 2020

Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members.

Roles and Responsibilities:

oTo provide support and planning for critical requirements which include software loads, product testing, telephony, network administration, computer builds, end-user support & training, vendor relations and project management

oProviding overall analysis of communications software’s and software applications

oAttending service calls of Desktop, Thin Clients, Printers, Tablets, Projector and Wi-Fi

oInstall Hardware and Software applications OS, MS Applications, Citrix, Anti-Virus etc as per group policy Interact with the clients to resolve the queries, issues and problems.

oResponsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.

o Assist in the organization and inventory of all hardware and software resources.

oData Center Maintenance - Servers and Switches and OFC backbone

oProvide network and desktop support to over 500 users in 15 branch offices throughout

oUPS Maintenance

o Make frequent visit to branch offices for repair and technology needs.

oMaintains network maps of all sites.

oResponsible for configuring all routing on Cisco 3640 Series Routers among others.

oDiagnosed all hardware and software issues while replacing repairing and/or retrofitting as required.

oDeveloped entire company’s network including configuring routing switches IP addresses printers and machinery.

oCapacity and performance testing and evaluation

oIT Help Desk management

oTrain branch managers with simple network troubleshooting techniques

oProviding IT support to computer users within the office

oKeeping inventory of hardware and maintenance records

2. Post: FMS Engineer (Cognizant Technology Solutions)

Organization: CMS Info Systems Private Limited, Chennai

Duration: March 2010 – July 2012

Roles and Responsibilities:

oResolving the issues avail in GSD through Remote tool.( Dame ware )

oCoordinates hardware and software changes with all departments of the organization

oMigrated more than 5000 IBM personal computers and laptops from Windows XP to Windows 7

oAssisted in identifying detail tasks, schedules and time estimations (effort and duration).

oAssisted in documenting management processes.

oSMS deployment, DNS, DHCP, Printer Management, Server Support.

3. Post: software Developer

Organization: A.V systems, Chennai

Duration: August 2006 - May 2009

Roles and Responsibilities:

oTo create web based and windows applications.

Personal Profile:

Name: Karthikeyan Kannan

Sex: Male

Marital Status: married

Blood Group: o +ve

Date of Birth: 29 - 10 - 1982

Home Town: Cuddalore

Nationality: Indian

Hobbies: Reading

Preferred Place of Work: Chennai

Declaration

The information mentioned above is true to the best of my knowledge and, I am solely responsible, if any of the details stated above found false.

Place: Chennai Signature.

K.Karthikeyan

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