** ************ **

FREEHOLD, NJ *****

732-***-****

adixxe@r.postjobfree.com

Jessica Vulpis

Profile

Professional and personable Call Center Representative with 5 plus years of experience handling inbound and outbound calls

SKILLS

Excellent communication skills

65 WPM Typist

Experience with Microsoft Office- Word & Excel

Great with multitasking along with listening

EXPERIENCE

Jvs Plumbing, Millstone Nj — Receptionist/Front Desk Clerk April 2015 - May 2016

● Handled all billing related calls including billing disputes, payoff balances, and warranty service contract inquiries

● Handled scheduling, inspections, and parts inquiries

● Facilitated information flow between customer service, account management operations, quality assurance training and payroll departments to guarantee call center objectives were met.

● Handled 100+ calls per day

US Contracting, Freehold Nj — Receptionist

June 2016 - July 2020

● Handled 75+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

● Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells.

● Collate source data and customer names, addresses, phone numbers, credit card information and enter data into various customer software EDUCATION

Dibacco, Lake Worth, Fl — High School Diploma 4.0 GPA