Leadership, inventory control, training, organization
Resume:
Ralph Rabasco District Manager
***** ********* **. ********, **. 34711 ª 612-***-**** ª *************@*******.***
A top-performing District Manager with over 25 years of experience in team leadership, customer service, sales, and operations. Strong expertise in hiring, training, and supervising teams varying from 10 to 140 employees, as well as managing daily operations, including merchandising, scheduling, P&L, budgets, forecasting, inventory, and vendor relations. Highly accomplished in improving sales and customer retention through quality control, service, and process efficiency. Areas of Expertise include:
Team Leadership & Collaboration
Sales
P&L
Customer Service & Communications
Merchandising & Inventory
Risk & Issue Resolution
Quality Control
Budgeting & Forecasting
Vendor Relations
Reporting & Analysis
MS Office Suite
Community Outreach
Hiring & Onboarding
Training & Mentoring
Reviews
Professional Experience
Storage Rentals of America-West Palm Beach FL-March 2018 -Present
District Manager
Lead a team of Site Managers in two states to exceed all key metrics
Oversee daily operation of 12 facilities and 24 employees
Complete P&L responsibility and Budget forecasting
Organize and facilitate hiring, recruitment and training
Director of community outreach for all 12 locations and cities
Grow and develop the next leaders in the company
Develop and grow vendor relationships to maximize value for service
Storquest Storage · Orlando, FL · December 2011 - 2018
District Manager
Lead a team of Site Managers to exceed all key performance metrics and oversee daily operations of sites.
Increase customer growth and retention through coaching, training, mentoring, and supervising the Service Team.
Manage staff recruitment, interviews, and onboarding.
Drive community outreach initiatives,
Organize and facilitate community events and sponsorships
Manage the budget, oversee profit projections, and profit and loss analysis and reporting.
Third Party Owner and Investment liaison
Build relationships with vendors and the community to drive traffic to the sites.
Complete P&L responsibility and Budget forecasting.
Dick’s Sporting Goods · Orlando, FL · 2003 - 2011
District Manager & New Store Opening Director
Managed 36 Store Managers across 12 locations, including daily store operations, payroll, and scheduling.
Produced sales projections through profit and loss analysis and reporting.
Oversaw customer communications. Resolved all conflicts and issues for improved customer experience and retention.
Led staff training, mentoring, and reviews, as well as hiring events, marketing, community outreach, and development.
Construction/project management of new store build outs and remodels
Direct contact between contractors and Corporate projects
Budget and contract negotiations for new sites from clearing of the site to occupancy
Holiday Station Stores · Minneapolis, MN · 1991 - 2003
District Manager
Managed 35-50 part-time and full-time employees across 7 locations.
Earned District Manager of the year 4 times (1993, 1997, 1999, 2002).
Oversaw the training and development of Supervisors and direct reports for efficiency and quality improvements.
Conducted contract negotiations and sales presentations.
Led a new product development team to establish market share in existing accounts.
Managed merchandising, housekeeping, scheduling, P/L, budgets, forecasts, inventory, and vender relations.
Ensured food safety and compliance with rules and regulations.
Created and ran contests to drive direct sales and promote community outreach.
Served as the direct contact for the top 100 major accounts, yielding improved customer retention and loyalty.
Established profit and growth as a department and location.
As Safety Leader and Partner and Customer Appreciation Team Leader, implemented conflict management methods, and promoted a collaborative atmosphere.
Education
Bachelor of Science, Business Management EVERLING COLLEGE St. Cloud, MN (1992)
References available upon request.
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