Architect Service

Principal ServiceNow Solution Architect

*+ years of experience as a Principal ServiceNow Solution Architect and delivery manager specializing in ServiceNow solutions and deployment in mid to large IT environments (ITSM, ITOM, ITBM, DevOps, SecOps, Integrations, etc..)

Skills Summary

Domain

Commercial and government agencies

Programming Languages

ServiceNow Administrator certification

o ITSM Architect

o ITOM Architect (Discovery, Service Mapping, Orchestration, Event and Cloud

Management)

o Performance Analytics

o ITBM, DevOps, SecOps

o CMDB specialist

o Java Script developer

In-depth experience in Unix, Linux, and Windows system administration, Web hosting,

Apache/Tomcat, Websphere, Weblogic, J2EE, Java, Application server,

Oracle, MS SQL and Sybase database administration, batch scripting,

C programming, Shell and Perl and enterprise backup products

Operating System / ERP Version

Windows, Unix

Tools / DB / Packages / Framework / ERP Components

ITSM, ITBM, ITOM, Asset Management, Integrations ( SOAP, REST), E-Bonding. CMDB, Java Script, Cloud management.

Broad depth of IT experience allows talking to varied technical and non-technical groups in their language

Professional Certifications/ Trainings

•Administration

•Service Mapping

•Enterprise Onboarding and Transition

•Agent Intelligence

•HR Integrations

•Virtual Agent

•Application Portfolio Mgmt

•Discovery

Work Experience

ServiceNow solution Architect

Project Name

Disney- Viacom/CBS-ADCS

Team Size

10

Start Date

Aug 2019

End Date

Till Date

Project Description

Principal Architect ServiceNow ITOM solution.

- CMDB health Dashboard- Identification Rules/ Reconciliations.

- Defining pre-requisites for ITOM deployment on highly complex customer environment.

- Pre-sales activities including live demo on Discovery, Service Mapping, Event Management, Cloud and Instances consolidation

( including Proof of Value or POV ).

- Design proposal.

- Analyze current tools and processes.

- Produce customized Maturity reports for end client outlining advantage of migrating from a static environment to a service aware.

- Working closing with peers to set the appropriate scope based on customer’s particular

requirements, knowledge and assessment.

- Determine ITOM milestones to be met during the tools deployment.

- Event management deployment and configuration (with/without OOB connectors).

- Create event mapping rules and filters, alerts action rules, remediations, etc.

- Create custom SOAP and REST messages ( inbound and outbound ) for third party tool integration.

- Cloud management deployment AWS POC

- Setup cloud account with AWS– Run Discovery.

- Orchestration deployment – Workflow editor (activities packs and Designer).

Role & Contribution

Work to prepare Architecture solution design

Documentation and ppt presentation

Presentation to end client

Technology & Tools

Highly experienced Software Professional with several years’ experience in the software industry.

Ability to evaluate, analyze, recommend options for solutions within application & services

monitoring.

Understands the technologies and IT operations.

Ability to recommend the right tools with strong data points including ability product evaluations.

Project 2

Project Name

ServiceNow Architect

Team Size

25

Start Date

May 2015

End Date

July 2019

Project Description

Principal Architect ServiceNow ITOM solution. CMP integration with AWS.

- Defining pre-requisites for ITOM deployment on highly complex customer environment.

- Developing ServiceNow solutions and technical design documents from business requirements

- Full lifecycle ServiceNow implementations in the role of a lead architect.

- Hands on with ITSM and ITOM, Project Portfolio Management, HR Management, Field Service

Management.

- JavaScript expertise.

- ITIL practices.

- Bring emerging ideas to life by shaping client strategy through trusted advisor relationships. Using

deep technical expertise, business acumen and fluid communication skills, they translate the

possible into reality.

- powerful communicator who consults with senior executive levels regarding technical solution

designs and business requirements.

- Understands all aspects of business operations and IT Management. Can translate business

requirements into demonstrable solutions.

- Thought leader with proven innovation in cloud and platform as a service solutions.

- Discusses all aspects of a current or future ServiceNow solutions with all levels of internal and

customer resources including project stakeholders, CIOs, CTOs and Chief Executives.

- Able to design and architect new solutions working from conceptual and business requirements all

the way through live production systems.

- Understands the ServiceNow platform at all levels including hardware, software, infrastructure and

interface.

- Comfortable reverse engineering existing platform deployments including detailed code level

knowledge.

- Teacher, mentor, and leader in all aspects of team development and skills growth. This includes

technical and “soft” skills such as business communications and consulting. Can develop and run

project and team meetings.

- Experience designing and coding advanced solutions for B2B and Platform integration with the

ServiceNow platform.

- Comfortable implementing ServiceNow platform Security including deployment of encryption and

authentication techniques for all ServiceNow infrastructure components.

- Manage large projects and scope for multiple consultants. This includes managing escalation and

risk.

- Cloud management solution deployment and configuration. CMP integration with AWS.

- POC integration between CMP and AWS ( Cloud Discovery, Cloud service account, blueprints,

Quotas, Policies, Budget, Cloud Catalog Items, Resource Profiles, Billing, etc..)

Role & Contribution

Work to prepare Architecture solution design

Documentation and ppt presentation

Presentation to end client

Technology & Tools

ServiceNow, ITSM,ITOM, ITBM

Key Achievements

Repeated success managing ServiceNow implementation.

Ability to gather and translate complex technical requirements into practical, reliable, cost-effective solutions.

Educational Qualification

Education & Credentials

Master in Computer Science (M.Sc.) in 2006.

Laurent Israel

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