Concierge, Front Desk Receptionist, Reservations Agent

Roseller Hallasgo

*** ******* *** *** **** Brooklyn NY 11238 646-***-**** ********.********@*****.***

EXPERIENCE

Crosby Street Hotel, New York, NY

Concierge,Dec 2018 – Present

Serve as a liaison on behalf of the hotel with local restaurants/shops, ticket brokers, and entertainment venues to remain current on upcoming events and activities

Assist publicists, personal assistants, and security detail for high profile guests to partner on logistics pertaining to events such as movie screenings, press junkets, and fashion shows

Prepare and organize daily itineraries for any guest requesting a personalized experience tailored to their needs

Provide quick alternative solutions for guests should a scheduling conflict occur

Oversee the day-to-day activities of the bellman staff and assist with any guest interactions such as luggage handling and accompanying guests to their rooms while providing information on hotel and in-room amenities

Reservations Agent, Jan 2017 – Dec 2018

Served as lead reservation agent accommodating high end clients in corporate and entertainment sectors

Arranged hotel bookings for 20-50 prospective guests using Opera online booking system and via telephone

Reviewed and filtered hotel email inbox daily to ensure all inquiries were addressed and responded to

Reviewed each guest reservation prior to arrival and ensured all requests were documented

Recorded and inputted weekly/monthly sales data via Microsoft Excel for forecasts and profit/loss (P&L) reports

Hotel Le Jolie, Brooklyn, NY

Guest Service Agent/Housekeeping Lead, Mar 2016 – December 2016

Served as the first point of contact to aid in hotel bookings and inquiries as well as efficiently checking guests in and out

Contacted guests post arrival to inquire if there were any concerns so that they may be addressed and promptly resolved

Actively checked room availability to determine whether computer server should be updated so that room inventory count is accurate to avoid over-bookings

Effectively coordinated front desk with housekeeping through room inspections to ensure all 56 guest rooms are ready for arriving guests

Aided housekeeping staff with minor cleaning duties to help expedite a clean room inventory

Hampton Inn & Suites, Riverside, CA

Front Desk/Night Auditor/Housekeeper, Jul 2014 – Mar 2016

Greeted and registered incoming guests, ensuring they are properly introduced to the hotel and its amenities

Effectively reallocated guests when rooms were not up to standard or not within guest’s preferences

Managed and resolved all guest complaints and compliments in a professional and courteous manner

Balanced and reconciled all daily receipts to ensure a successful closeout into the new business day

Managed Online Travel Agency media outlets by providing information and photos of Property

Efficiently maintained and cleaned an average of 18 rooms per day

Glen Ivy Hot Springs, Corona, CA

Spa Coordinator/Bath House Host, May 2013 – Jul 2014

Retained knowledge of all services and spa products to book and promote to all guests, respectively

Communicated with reception desk and Director of Spa Services in regards to equipment shortages, guest scheduling errors and compensation errors

Projected enthusiasm with focus on superior customer service skills inclusive of complaint resolution

Assisted all guests incoming for spa massages with filling out health forms provided to massage therapists

EDUCATION

California State University of Fullerton, Fullerton, CA Aug 2010 – Jun 2011, Undergraduate, Journalism

Chaffey Community College, Rancho Cucamonga, CA Aug 2011 – Jun 2012, Undergraduate, Journalism

SKILLS

Computer/Software: General knowledge of MS Office Suite & iWork, OPERA Property Management System, GoConcierge & ALICE, OnQ Certified, roomMaster, Resort Suite & Millennium, PC/MAC

Language: English, Filipino/Tagalog (speaking - low, verbal understanding - medium)

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