Sales Service

Angela Russell

Visalia, CA *****

Phone: 559-***-****

Cell: 559-***-****

E-Mail: ***********@*****.***

Professional Summary:

Diligent and responsible Cashier/Server with solid history of accurate order taking, cash handling, with POS knowledge. I'm well-organized with multi-tasking and interpersonal abilities.I'm effective at promoting team success by independently handling side work while enhancing operational efficiency by restocking supplies.

Skills:

Retail merchandising with product upselling

Tableside Tray service

Work History

January 2020 to March 2020

Jack And The Box Visalia, CA

Cashier:

Took guest order and processed POS transactions.

Met sales targets by encouraging customers to buy extra food items.

Maintained clean, sanitized and well-organized food preparation zones.

Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Distributed food to guest quickly during busy peak periods to drive customer satisfaction.

October 2014 to November 2019

Marie Calender's Restaurant & Bakery Visalia, CA

Server/Server Trainer/ Cashier/ Hostess:

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Maintained table setting by removing courses,replacing utinsils and refilling beverages promptly and courteously.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Educated customers on promotions to enhance sales.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Used cash registers and POS systems to request and record customer orders and compute bills.

Efficiently processed new orders, with remarkable accuracy.

November 2010 to November 2014

Dollar Tree Visalia, CA

Cashier:

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Reviewed and resolved differences between accounting information and cash drawer.

Counted cash in register drawer at beginning and end of shift.

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Operated cash register for cash, check and credit card transactions with 99% accuracy.

Completed sales in excess of $2000 with near-zero error rate using POS system.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

September 2008 to March 2010

A & W Restaurant Visalia, CA

Cook:

Verified proper portion sizes and consistently attained high food quality standards.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Read food order slips or received verbal instructions to properly prepare and cook food.

June 1994 to January 2008

Red Lobster Hospitality LLC Visalia, CA

Certified Server Trainer:

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Discussed proper procedures for requesting identification and provided practice opportunities to trainees.

Conducted small group or individual instruction to meet learning styles of participants.

Presented training material with varied instructional methods to maintain attention of participants.

Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.

Observed participants and provided corrective measures for skill improvement.

Evaluated skills assessment and observations to review effectiveness of training material.

Initiated guidelines for standard operation of serving [Type].

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Taught servers to memorize menu ingredients and provide information on preparation methods.

Education

June 1989 Redwood High School Visalia, CA

High School Diploma

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