Customer Care Engineering
Resume:
TestNG BDD
Elumalai M S
Looking forward to utilize my skills in a
dynamic and vibrant organization to establish
myself as innovative professional and be an
integral of the company
*************@*****.***
Chennai, India
WORK EXPERIENCE
Customer Care Executive(Technical
Support) – Allsec Technologies
03/2017 – 02/2018
Achievements/Tasks
Experience in Troubleshooting the customer issues on call regarding Samsung HomeAppliance product.
Handling the customer with empathy and understanding the customers issue.
Based on customers issue, provide exact
troubleshooting.
Issue is not solved, raise the ticket to service center. Experience in Handling escalation issues.
SKILLS
CERTIFICATION
Selenium 4 with java Language.
GithubLink:
https://github.com/elumalaianj86?tab=reposito
ries
ACHIEVEMENTS
Recognized as a Best Performer in August 2019.
Star of the Month - for Oct 2019.
LANGUAGES
Senior Customer Relationship Officer-
BankBazaar.com
02/2018 – 09/2020
Achievements/Tasks
Experience in Financial Products especially Credit Cards. Understanding the customer requirements, we provide the financial product details.
Experience in convincing the customer and pitching the suitable financial product.
Handling the customers Personal details securely.
Having Good quality in product process and achieving company targets on time which are assigned to me.
INDIVIDUAL KEY SKILLS
Ability to handle pressure situations.
Adopt to new working environment.
Time management skills with the ability to perform multi- tasking.
EDUCATION
Bachelor Of Engineering- Electronics
and Communication Engineering
Meenakshi college of engineering
09/2012 – 04/2016
English
Full Professional Proficiency
Telugu
Full Professional Proficiency
INTERESTS
Tamil
Native or Bilingual Proficiency
Declaration
I assure that the information furnished above are true and correct to the best of my knowledge and belief. Elumalai M S
Reading Books
Selenium WebDriver Xpath Java POM
Watching news
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