Manager Sales

Rajendra Pradhan

Fremont, CA ***************@*****.*** 408-***-**** linkedin.com/in/rajendrapradhan

Software Engineering Manager – AEM & UI

I am Innovative, resourceful, tech-savvy, hardworking and customer-focused leader with demonstrated success in engineering management, software development, project management, personalization, and data visualization. I am Visionary, solutions-focused and results-driven, with excellent verbal communication skills, global cross-functional team leadership and collaboration. Builds diverse global teams and leads by example. I inspire and grow my team by working closely to support their career development. I hire team members for their passion, promote team-work, empower them and encourage them to deliver customer facing, high quality and reliable products. I hire diverse group of peoples from different background, thoughts, gender and race. I coach them, mentor them, listen to their ideas and learn something new.

Software Engineering Management Software Development Software/IT Project Management Program Management Web Application Management Product Roadmap & Vision Agile Project Management Scrum Methodology Cloud Computing Strategic Direction UI/UX Scrum Data-Driven Architecture Design SaaS Web Services/Applications Performance Management Data Science Workflow Management Vision Reporting Content Aggregation Business Development Strong Analytical Skills Customer Experience Strategic Planning Talent Management Process Improvement Managing A Team Hiring/Training Engineers Global Cross-Functional Team Leadership/Building Staff Coaching Inclusion/Diversity Mentoring/Coaching Stakeholder Relationships Strategic Partnerships Staff On-Boarding Problem-Solving Recruiting Talent Inspire Attention to Details Productive & Dedicated Resolve Issue Customer Facing Applications

Key Accomplishments

Saved over 120 support hours/Q by improving operations through the use of AppD and the introduction of ChatBot

Generated $46M in additional revenue by using personalization on cisco.com for Customer Success renewal motion

Launched SMB Marketplace for APJC region in 3 months that helped Cisco enter ~30M untapped market

Stopped brand misuse costing 32M by Partners, built real time digital Logo Builder to generate different logos based on partner entitlement

Slashed process time from a month to four days and halted a $64M revenue loss by digitizing/simplifying data syndication

Built a sales enablement application for over 250K partners, customers, and internal sellers, delivering sales content and accelerating sales and onboarding

Managed a partner learning portal on a SABA platform in 14 languages for all 45K companies worldwide

Technical Skills

Programming Technologies: Java/J2EE Angular JS PL-SQL JavaScript HTML5 Perl C XML Node.JS

Databases: Relational Oracle DB MySQL Mongo DB (Cloud)

Search Technologies: Elastic Lucene

Data Analytics: Tableau FusionCharts Domo

User Experience (UI/UX): InVision, AngularJS Ajax Front End Web Application Design

Office/Productivity Tools: MS Office Microsoft Visio Rally Salesforce

Other: SABA LMS Adobe: Audience Manager, Target, Experience Manager Service Oriented Architecture

Cloud: Cisco Internal Cloud AWS CI/CD Kafka REST API

Professional Experience

Cisco Systems San Francisco, CA 09/2007 – Present

Software Engineering Manager (10/2019 – Present)

Lead 100% cloud-based enterprise entitlement base decision and data SaaS service function, serving 60 consuming applications and M2M from mission-critical, including TAC, RMA, and partner/customer portal

Collaborate with the leadership team to identify company goals, build/own/manage the program roadmap, and align the team’s delivery

Provide support and guidance in mentoring new hires to build technical and soft skills

Manage the team’s workload and mental health in a distributed environment with multiple deliverables and successfully deliver enterprise initiatives on time and under budget

Created an ideation and innovation practice to initiate new projects and eliminate over 120 hours from support teams

Launched an ML-based BOT service that aided detection of similar scenarios resulting in faster resolution of support cases such as FAQ, product-related queries, and software downloads

Initiated an Agile practice to measure team velocity and an effective project intake process to maximize team delivery; streamlined new projects/enhancements and committed accurate timelines to the business

Web Marketing Manager (05/2017 – 10/2019)

Spearheaded a cisco.com initiative to build personalized recommendations and improve user experience for go-to-market motion and used data management platform data, user click patterns, and session cookies on cisco.com pages

Stopped Cisco brand misuse costing 32M by Partners, built on-demand digital Logo Builder that generate different Marketing logo based on current entitlement

Formed and led a team of architects, marketing SME’s, UI/UX, and customer success managers for user cases, high-level plans, and a successful pilot

Hired a team to measure campaign effectiveness by mapping user journey and audience type for potential customers.

Enabled a tailored customer experience on cisco.com product pages to promote marketing information, sales, and renewals

Used A/B testing for call to action, marquee headers, social media feed and menu options

Set up SMB Marketplace on Amazon and cisco.com using PriceSpider as a buying option for EMEA partner sellers

Led data syndication and browse experience on cisco.com for buyers to purchase products from Cisco or re-sellers

Digitized and simplified the data syndication process, resulting in a reduction in time from four weeks down to four days, and halted a $64M revenue loss

Software Project/Program Manager (09/2007 – 04/2017)

Managed continuous improvement through the creation of a customer strategy, improved ROI and UI/UX through adoption and customization, identified customer challenges, and increased adoption from 130K to 250K+ users

Led the UI/UX team to deliver one of the best web and mobile user experiences, resulting in two industry awards

Oversaw VOC sessions, launching surveys and customer meetings to identify challenges and build improvements

Instrumental in forming a Global Content team with application in 22 languages and content in 11 languages

Requested a new role with the added responsibility to plan, scope, lead, and deliver a sales connect platform for internal and partner sellers as a one-stop-shop for all seller-related content, and a way to standardize and improve seller content

Additional Experience

Cisco Systems San Francisco, CA: Project Manager, Service Sales and Business Ops Optimization Team 08/2006 – 09/2007

Cisco Systems San Francisco, CA: Business Analyst, Treasury IT; IT Analyst, Sales Finance 10/2003 – 08/2006

Education

Bachelor of Electronics Engineering University of Pune – Pune, India 1994

Licenses/Certifications

SAFe Product Owner/Product Manager (5.0) Certification 2020

Salesforce Administrative Essentials for New Admins in Lightning Experience (ADX201) Certification 2019

Agile Scrum Master Certification 2015

Lean Six Sigma (DMAIC) Certification 2005

Industry Awards

Won the Brandon Hall Award for Best Advance in Mobile Learning Technology for the mPEC mobile learning app 2015

Recipient of the Ventana Business Technology Innovation Award for mobile technology 2014

Received the Exceptional Engagement Award from SABA for exemplifying the attributes for extended enterprise 2014

Presented the Mobile Strategy and Best Practices Award at the ABA Customer Summit 2014

Software Engineering Manager-AEM & UI

Sony Interactive Entertainment America LLC

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