Assistant Manager

MIKE RYAN

M: 650-***-**** *********@*********.***

SUMMARY

Over ten years’ experience in software and mobile application development as a QA Tester, QA Lead, QA Manager, and Assistant Producer. SKILLS

Excel at problem solving & creating QA processes

Adaptable in fast paced, schedule driven

environments

Created and submitted builds to the IOS Apple Store and Google Play Store, as well as creating/updating listings

Experience in project management and bug tracking

software such as, Hansift, Jira, Asana and Bugzilla Created test plans and test cases

Supported 1st and 3rd party development teams

Trained and managed onsite and offsite testing

teams

Committed to driving quality forward

EXPERIENCE

QA Manager – Lion Studios – San Francisco, CA 1/19 - 7/20 Built QA team from scratch including:

Choosing 3rd party offsite vendor and negotiating contract Interviewing and hiring onsite QA

Set QA process

Ordered devices and maintained device inventory

Coordinated testing for iOS and Android Apps

Managed database

Set priority of tickets and worked directly with 3rd and 1st party developers Oversaw submissions to iOS App Store and Google Play Handled initial store listings and updates

Oversaw app transfers from 3rd party developers

Took on extra tasks such as creating game idea specs to be created by 3rd party developers as well as creating gameplay concept ad footage that were used to decide if games would be built from those concepts Created info docs for things such as GDPR guidelines Created test plans, bug templates, and submission ticket templates QA Compliance Specialist - Bandai Namco – Santa Clara, CA 2/18 – 5/18 Built and maintained a thorough understanding of TRC’s and TCR’s to test console game software Reviewed product documentation for accuracy

Inputted bug reports and regressed claimed fixed bugs Help managed QA Help Files

Maintained internal test-case management software

QA 1, QA 2, QA Lead, and Assistant Producer – Zynga – San Francisco, CA 08/11 – 6/13 & 1/14 - 7/17 Tested of Android, iOS, and Web applications

Created Test Plans and Test Cases

Lead multiple QA teams (1st and 3rd Party) ranging in size from 1 to 30 people Created new process including database bug flow, daily report templates, and device and OS testing time tracking Managed bug database

Lead Scrum meetings

Managed QA Leads meeting and gave multiple presentations to Studio members and QA Org. QA Tester 2 – Big Fish – Oakland, CA 8/13 – 1/14

Black Box testing of Mobile and Web App

Created and ran test cases

Logged and tracked bugs in bug database

Assisted other testers and developers as needed

Reviewed design docs and gave design input

EDUCATION AND TRAINING

In process of getting degree in Business

College of San Mateo San Mateo, CA

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