Employee Relations Customer

KATRINA L. WILLIAMS

**** ********* ***** ********, ** 29203 ******************@*****.*** 803-***-****

Seeking a position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive organization. I am an independent and self-motivated professional with excellent communication and writing skills; employee benefits administration, recruitment, sourcing, placement, staffing development, employee relations. I am a self-starter, strong team player and possess strong organizational and time-management skills. I am also creative, detail-oriented, and can multi-task.

#readytowork

Authorized to work in the US for any employer

WORK EXPERIENCE

Field Benefits Enrollment Counselor

Aon - Remote

September 2020 to Present

Work virtually or onsite with clients in a variety of states across the US, completing face to face benefit enrollment.

•Assist employees with understanding and making their medical and voluntary benefit elections.

•Entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.

•Proficient in the benefit enrollment cases which have been assigned.

•Ability to communicate and enroll multiple cases.

•Explain and enroll employees in core benefits and voluntary benefits

•Communicate information thoroughly and perform work completely and accurately.

•Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.

•Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee.

•Attend virtual orientation training and specific case training.

•Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.

•Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.

•Kept informed regarding industry information, new product information, legislation, coverage's and technology to continuously improve knowledge and performance.

HR Advisor

Devro Inc - Swansea, SC March 2019 to June 2020

Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, diversity, performance management, federal and state respective employment laws.

•Serve as the initial point of contact for all human resource related questions or concerns.

•In charge of recruitment including, seeking partnerships with staffing agencies to aid in recruitment, assist with implementing a new recruitment strategy

•Organize new hire orientation, process new hire paperwork and new hire reporting including Background checks, E-verify, and SC New-Hire.

•Maintain personnel statistic data for the Sandy Run site including headcount, absenteeism rate, turnover rate, and recruitment; reporting into the Global Human Resources Team.

•Implement disciplinary action for any policy violation, including conducting thorough investigations if needed.

•Process payroll changes including pay changes, deduction changes, department changes, new-hire, termination etc.

•Reconcile invoices for benefits coverage with payroll documentation

•Coordinate all employee relation events.

•Oversee benefits administration including claims resolution, change reporting, invoice approvals for payment, and benefit communication with employees.

•Manage visa immigration paperwork for all international employees. Communicated frequently with immigration lawyers to ensure compliance with immigration laws.

Virtual Talent Advisor

DOW Chemical - Wilmington, IL December 2018 to February 2019

Scheduling for contract workers and filling open positions for overtime and absent employees

Human Resources Generalist

Kelly Services at KraftHeinz - Newberry, SC April 2018 to October 2018

Assist in the overall support of the temporary workforce at the customer’s location.

•Act as the extension of the customer’s human resources department by developing and maintaining the relationship with the customer and temporary employees.

•Work with the hiring managers to understand current and future staffing needs, facilitating the process to acquire temporary staff as well as ensure orders are filled timely with qualified employees.

•Speak to the customer processes, procedures, and policies.

•Manage the account as well as growing and expanding the business.

•Work closely with the temporary workforce to create a positive employee engagement experience.

•Accountable for meeting and exceeding the overall level of service delivery at the customer’s location by developing and using existing best practices.

•Develop working relationships with the customer, temporary employees and the operational support functions.

•Metrics, job safety practices, negotiations, decision making, cross-functional teams, focus/multi-task in a face paced manufacturing environment, adapt quickly to change, responds quickly to frequently changing in staffing needs.

Human Resources Generalist

Kelly Services at General Electric - Greenville, SC August 2018 to September 2018

Assist new talent with the orientation process

Human Resource Generalist

DuraFiber Technologies - Winnsboro, SC April 2016 to September 2017

Develop HR metrics, headcount and contact for reporting. Manage HR systems related to employee and payroll data, self- service, compensation, and talent management. Administer annual merit and performance review processes:

•Participated in full-cycle recruiting, including sourcing, candidate selection, campus recruiting, on-boarding process, and training and staff development.

•Conducted training requests assessments and discovered skills and knowledge gaps to increase effectiveness in the work environment.

•Planned, organized, and prearranged educational aids and materials for effective learning and maintained up-to-date system on training records.

•Provided support to Managers and Supervisors with employee counseling, coaching and terminations. Grievances dealing with unclear, confidential and sensitive issues.

•Investigated claims of harassment, discrimination or other inappropriate behavior.

•Supported new-hire on-boarding, conducting background and reference checks. Complete I-9 and W-4 to ensure compliance.

•Administered the completion of compensation and benefit enrollment.

•Improved new hire training by reconstructing employee handbook and other internal communication documents including policies and procedures from anti-harassment to implementing a reformed internal-candidate bidding process.

•Organized and implemented a successful open enrollment for Salary and Hourly Employees.

•Acted as liaison between medical, eye, and dental vendors and employees, both corporate and field.

•Orientated of new hires; setting up designated log-in, workstation, email address, etc.

•Processed payroll, including; vacation and sick time, leave of absence, FMLA documentation and tracking, and answering payroll questions.

•Managed supplier contracts ensuring value for money and monitor supplier contracts to ensure compliance with contractual obligations and with overall organizational obligations and policies.

•Launch calls for tender and manage tender process for all contracts.

•Established and maintained effective formal and informal links with suppliers, service providers and other agencies to ensure that the organization is provided with the appropriate range and quality of services.

•Maintained good working relationships with relevant authorities to ensure that the organization's interests are safeguarded and a safe and healthy working environment is maintained.

Substitute Teacher

Richland School District One - Columbia, SC August 2015 to April 2016

Fill in for absent teachers in emergency, short term and on long term assignments. Instructed, supervised and trained individuals and groups of students with a wide variety of needs in a regular and/or special education setting.

•Directed the learning procedure in the direction of accomplishing curriculum objective and goals as implied in the lesson plans for projects, lessons, and unites assigned.

•Incorporated lessons into long term curriculum plan to ensure continuity of education objectives which are most suitable for attaining lesson goals.

•Made use of instructional procedures and materials Go through the attendance according to the procedures of the school.

•Adhered to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure.

•Fostered safe, positive, and supportive learning environment.

•Ensured good order and behavior in and out of class.

•Respected confidentiality of personal information.

Human Resources

Wrights Care Services, Inc - Columbia, SC September 2014 to April 2015

Columbia, South Carolina Human Resources

Pre-screened to ensure candidate is a strong fit for the position by matching individual's skills with the needs of the organization. Develop creative recruiting strategies that meet anticipated staffing needs.

•Knowledge federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants.

•Was able to interpret and analyze material and make well adjusted decisions from the analysis.

•Hired staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Managed all phases of recruitment, including defining hiring management needs and posting available positions.

•Managed staff trainings and development sessions in compliance with job descriptions; on-the-job-trainings, professional development, continuing education and compliance.

•Coordinated and administered the new hire on-boarding process.

•Reviewed for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees.

•Was responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations.

•Ensured the development of departmental plans, goals, mission, policies/procedures, and budget.

•Recommended and facilitated employee recognition, efforts, and events.

Administrator

Farrow Hills Day Care, Inc - Columbia, SC June 2010 to June 2014

Communicated orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion.

•Developed policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Thoroughly explained the employee handbook during new employee orientation.

•Provided facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. And maintained a curriculum database for compliance.

•Supervised employees to access needs, instructing, assigning essential duties, provide assistant, resolve problems, as well as reviewing work.

•Analyzed employment-related data and prepared required reports.

•Developed, implemented, and monitored training programs suitable for employee retention.

•Ensured that the appropriate forms and documents have been initiated for all of these transactions in a timely manner.

•Managed and motivated staff performance to increase productivity and ensure business efficiency.

•Facilitated peer-to-peer and employee-manager discussion/mediations.

•Conducted reference and background checks on all job applicants.

EDUCATION

M.A. in Procurement and Acquisitions Management

Webster University - St. Louis, MO May 2017

Dual M.A. in Human Resource Management / Management and Leadership

Webster University - St. Louis, MO May 2015

B.S. in Business Administration/Management

Benedict College - Columbia, SC May 2013

SKILLS

•Microsoft Office (10+ years)

Human Resource, recruiting, interviewing, sourcing, selection, orientation, presenting, evaluating, counseling, payroll (10+ years)

•Talent Development (1 year)

•Hr Generalist

•Human Resource

•Employee Relation

•Benefits Administration

•Talent Management

•Performance Management

•Talent Acquisition

•Change Management

•Workers' Compensation

•Event Planning

•Workday

•Program Management

•Human Resources Management

•Time Management

•Employee Evaluation

•Payroll

•Recruiting

•ATS

•Computer Networking

•Project Planning

•Succession Planning

•Microsoft Excel

•HR Sourcing

•Microsoft Word

•PeopleSoft

•Microsoft Powerpoint

•Microsoft Outlook

•Sourcing

CERTIFICATIONS AND LICENSES

Government Contracting

Present

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