Antonio Fermín Arellano Oliva

Experience

Jan,***8 – May, 2020

Guest Services • Guest Services Host • Disney Cruise Lines Jan, 2016 – Oct, 2017

Hotel Stores • Hotel Stores Steward • Disney Cruise Lines Aug, 2012 – Jun, 2015

High School Teacher • Social Sciences • Brassavola Bilingual School My main responsibilities as a Guest Services host was to provide exceptional Guest experiences. The main activities were assisting the Guest through the front desk and over the phone. The goal was to go above and beyond the Guest expectations. The achievements that I can outline is having 4 great contracts with more than satisfactory reviews.

Education

La Ceiba Bilingual School, La Ceiba, Atlántida, Honduras

I studied at CBS, a great school with high standards. CBS is an institution that champions for teaching principles and moral values. My bilingual education

(Spanish and English) started from nursery all the way to high school. Learning English has helped throughout my career. It has been a blessing and I consider myself fortunate with the education I received.

Communication Skills

As Guest Services host is very important to be an effective communicator. The communication that you filter between the Guest and Guest Services is crucial to reflect on the Guest reviews (scores). When the communication is effective by the phone or when you face the Guest at the front desk, it translates to Guest satisfaction and excellent comments. I consider my communication with Guest very friendly and effective. Also, I have learned to be a proactive communicator with my leaders, giving the best feedback to my direct report.

Leadership

I chose to work with Guest Services because I like helping others. My role as a Customer service agent or Guest Services host involved dealing with issues and situations that needed assistance. Experience and support from my leaders allowed me the liberty of decision making to solve issues. The best leadership for me is the leader that guides the way to success and spreads a good vibe for a healthy and enjoyable environment. Personal and background references

Pastor Leidy Castellanos (Restaurant MALKA) (504-****-**** Mr. Juan Carlos Urbina (Dip Shipping) (504-****-**** Mr. Aldo Nehemias Zelaya (MUNA) (504-*****-****

Bo. Bella Vista, Ave.

Marco Aurelio Soto

#257, La Ceiba, 31101,

Honduras

+504-****-****

Whatsapp

ferminarellano123@

gmail.com