Executive Customer

KIRITIKA. E NO.**, first floor,

Lawspet Main Road, Bharathi Nagar

Karuvadikuppam,

PUDUCHERRY – 8

Ph: 979*******

*.************@*****.***

OBJECTIVE:

To be a part of a progressive firm offering opportunity for career advancement and Professional growth and which can also provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to achieve the organization’s objectives.

EDUCATIONAL QUALIFICATION:

Post Graduation in MBA (HR & Marketing) (2010-2012) from Christ College of Engineering & Technology with 75.75%

Under Graduation in B.Sc. Applied Microbiology (2007-2010) from Indira Gandhi College of Arts & Science with 75.05 % aggregate.

XII std from Annai Sivagami Govt. Girls Higher Secondary School, Pondicherry (2006-2007) with 74.58%

X std from Annai Sivagami Govt. Girls Higher Secondary School, Pondicherry (2004-2005) with 81.8%

ACADAMIC PROJECTS:

“A STUDY ON EFFECT OF LABOUR WELFARE ON EMPLOYEE MORALE IN HIPRO CERAMICS PVT. LTD, PUDUCHERRY” (APRIL TO JUNE 2012)

“A STUDY ON QUALITY CONTROL MEASURES IN VIMPRO TECH, PUDUCHERRY” (MAY TO JUNE 2011)

TECHNICAL SKILLS:

Typewriting lower hand ( English)

PGDCA

Gram Staining

Culture Techniques

WORK EXPERIENCE:

DESIGNATION

DURATION

PERIOD OF WORK

COMPANY

Store Executive

12months

Jan 2014 to Dec 2014

Vodafone Ltd - Puducherry

Customer Service Executive

12 months

Dec 2012 to Nov 2013

Aircel Cellular Limited - Puducherry

ROLES AND RESPONSIBILITIES:

Understanding and resolving customer grievances.

Helping customers in resolving their issues and problems.

Answer moderately to complex inquiries by customers; refer high level inquiries to appropriate staff.

Build relationships with customers to positively represent the brand and encourage return of business.

In-depth knowledge of the methods, processes and techniques of providing best customer services.

PERSONAL DETAILS:

Father’s Name : Elango. S

Husband Name : V. S. Sivachandran

Gender : Female

Date of Birth : 21-06-1990

Languages Known : Tamil & English

Nationality : Indian

REFERENCES: Available on Request.

Place: Puducherry Yours Truly,

(KIRITIKA. E)

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