Manager Service

PREETI MISHRA

Customer Service Team Leader/Project Manager

Phone: 828-***-**** Email: adiwpj@r.postjobfree.com SUMMARY

Experience Customer Service Team Lead with a significant background of 16 years in the Ecommerce industry, including data entry, compute knowledge, Proven skills in customer service (non-voice), training new employees, submitting daily reports to clients, managing new stores first and then assign it to other agents with full training. Friendly with zendesk, Gorgias, shopify. Multi-tasking, supervisor responsibilities and time management.

Acadamic Qualification

10th and 12th from Kendriya Vidyalya

B.A from IGNOU, Pursuing in M.A 2nd year from IGNOU D.EL.ED passed from Gwalior

PROFESSIONAL EXPERIENCE

Customer Service Team Leader / Project Manager

Since Apr 02 2018 - Present

Skills

Typing: 40wpm, International email process, Time Management, Reporting to clients, Customer Service, Team Leading Skills, Quality Control, Policy Analysis, Troubleshooting

PROFESSIONAL EXPERIENCE

Customer Service Team Leader / Project Manager

Since Apr 02 2018 - Present

Key Deliverables:

* Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer services to all members both internally and externally through example.

* Also providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures.

*Dealing with people in a manner which shows sensitivity, tact, and professionalism, internally and externally.

*Assisting with training and orientation activities as needed or directed.

*Providing information to employees on where and how information can be found.

*Assisting in training new associates, troubleshooting and problem resolution of issues.

*Providing order details to customers.

*Maintainance of attendance and overtime.

*Proper QA of agent’s work.

Address:

Jaipur Extn part -1, Badarpur

New Delhi: 110044

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