Administrative Assistant Front Office
Resume:
Deion Maith
Centreville, VA
******@***.***
Work Experience
Student Trainee/Intern
Department of the Interior - Herndon, VA
April 2020 to Present
• Provides administrative support to executive management staff of the Accounting Operations Center, within the Office of the Chief Financial Officer, Deputy Director, and Director of NPS.
• Uses personal computers (this includes printers, copiers, and scanners) to develop correspondence, spreadsheets, memos, forms, and other standardized documents
• A team member of the AOC Receipts Debt Management Team, completes daily financial reports in the accounts receivable department and entering debts into federal databases such as FBMS and CSNG
• Verifies and tracks employee timecards and attendance of employees of the Accounting Operations
• Center including reviewing leave requests and leave balances using QuickTime
• Drafting documents for internal members of the organization using DTS (Document Tracking System)
• Provides assistance with front office purchase reconciliations
• Conference tracking and scheduling
Administrative Assistant
George Mason University - Fairfax, VA
December 2019 to May 2020
• Communicated with persons outside the organization -- to represent the university and the office to answer any questions concerning the Admissions process via telephone, in person, or by e-mail
• Provides first level technical support -- assists in determining causes of system issues customers might experience. Provides users with first level technical support
• Perform administrative activities -- perform day-to-day administrative tasks such as updating customer relationship management data
• Managing large amounts of inbound and outbound calls in a timely manner. Following specific scripts when handling different topics while identifying customers' needs, clarify information, research every issue and providing solutions
Member Service Representative/ Administrative Assistant Apple Federal Credit Union - Vienna, VA
April 2018 to April 2019
• Receives loan payments, checks, and cash for deposit into members' savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability and inputs information into the computer system via PC
• Provides member basic account information on Loans and Shares products or existing accounts as needed
• Reviews customer accounts to advise financial products to improve their experience at the credit union
• Scheduled monthly staff meetings, drafted meeting agenda, assist with staff scheduling, and tracking monthly goals
Seasonal Utility Teller
Virginia Commonwealth Bank - Callao, VA
February 2017 to February 2018
• Proficient in processing basic deposits and withdrawals, processing loan payments, and writing detailed reports
• Assists with night depository duties; logging deposit bags from personal and business accounts, processing deposits, making change orders, issuing receipts and returning bags to customers
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing Education
Master's in Interdisciplinary Studies
George Mason University - Fairfax, VA
August 2020 to Present
Bachelor's in Integrative Studies
George Mason University - Fairfax, VA
August 2017 to May 2020
Skills
• Cash handling
• Salesforce
• QuickTime
• Microsoft Office
• General Ledger Accounting
• Accounts Receivable
• QuickBooks
• Time & Attendance Systems
• Call Center
• Databases
• Customer Relationship Management
• Financial Report Writing
• Accounts Payable
• Office Management
• Auditing
• Payroll
• Account Reconciliation
• SAP
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