Civil Engineering Customer Care

ALAGARSAMY.V

ARUPPUKOTTAI. ************@*****.***

VIRUDHUNAGAR DISRICT - 626 101. Mobile : +91-807******* OBJECTIVE

To be a part of a team where I am encouraged to learn new skills and be challenged and rewarded for excellent performance. To learn and discover more things in life. To be independent. To be strong asset to your company.

EXPERIENCE AND DUTIES

Cams – Chennai. CUSTOMER CARE OFFICER – (Feb2018-July2019 present)

• Handling adequate calls coverage to achieve service level targets

• Resolving escalated complaints

• Assisting customer in a friendly and respectful manner.

• Reporting results to senior Quality Controller.

Cad Center – Madurai. SALES AND DEVELOPER – (Feb2017-Dec2018)

• Handling software sales

• Building ideas for new software development

KEY SKILLS AND COMPENTENCIES

• Willing to do early start and late finish.

• Have a clear and professional sounding voice.

• Can handle a variety of difficult situations simultaneously.

• Experience of resolving complex customer problems, issues and complaints.

• Having a natural sense of urgency.

• Comfortable with multiple languages like Tamil, Hindi, English, Telugu, Malayalam. 2

Areas of Expertise:

• People management

• Sales development

• Call handling

• Resolving disputes

• Calming people down

EDUCATION

Sri sowdambika polytechnic college, Aruppukottai.

Diploma in Civil Engineering 2013-2016

(Regional Transport office as a project and auto cad) Personal Achievements:

• National Hokey player-2009

Declaration:

I affirm that the above furnished details are true to the best of my knowledge Place : Aruppukottai. Signature

Date :

(V. ALAGARSAMY)

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