Address Saudi Arabia
Senior-level expert with 10 years of experience delivering on-site network management and support services across diverse industries. Presents programs and solutions to drive growth. Provides supplemental and total management support for IT systems, including establishing and maintaining networks and servers. Strong aptitude for identifying new technologies and solutions to support client needs.
Blue Coat Management
Cisco equipment familiarity
Network security architecture
Network monitoring tools
Strong troubleshooting skills
MPLS VPN implementation
Strong interpersonal skills
F5 load balancer, BIG-IP ASM (L7 WAF)
Sep 2018 - Current
TAHAKOM, Saudi Arabia. (Saudi Technology and Security Comprehensive Control Company)
Provide leadership for Network & Security team.
Ensuring effective communication within the team and the external partners/ stakeholders.
Delegating duties and tasks within Network and Security team.
Responsible for any Change Request in the network environment.
Ensuring that every team member has a role to play in achieving set of goals and targets.
Ensuring business area satisfaction with regular interaction and by managing expectations, and understanding service level expectations.
Delivering Network solutions in timely and cost-effective fashion.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Conducted feasibility studies for various upgrade projects and improvements.
Supervises vendor performance and contractor resources and ensures they are performing competently aligned with contractual terms and conditions.
Manage Core Firewalls and Perimeter Firewalls.
Generated reports from IPs, F5, and DDI to Network and Security Manager after analyzed it.
Optimize Traffic from BlueCoat as proxy server and configured what.
Analyze traffic all over the Enterprise network.
Monitor and control inbound and outbound traffic.
Utilize monitoring system to maintain network performance.
Worked in Trend Micro DDI, DDEI, Deep Security, and Office Scan to monitor any unusual behavior throughout the network.
Worked on IPS system to monitor and analysis all traffic passing through.
Worked in line with other all stakeholders to approach to the final plan and solution.
Participated in Design and worked on the topology in Network.
Participated in configuring new routers and switches for new branches.
Handled all changes in Firewalls polices.
Participated in site survey for new projects.
Participated in design the network for new projects.
Engaged in implement all new network installation in the Data Center.
Sep 2017 - Sep 2018
TAHAKOM CO, Saudi Technology And Security Comprehensive Control Company, Saudi Arabia
Responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks with in the company or between branches.
Responsible to ensure the integrity of high availability network infrastructure to provide maximum performance for the staff.
Configured, managed and evaluated multi-protocol network elements to ensure effective end-to-end communications.
Researched and read up on new and unfamiliar technologies for quick and effective adoption.
Led meetings with departmental managers to review project status, propose changes and draft action plans.
Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, and load-balancing.
Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, and servers.
Configured and maintained network backup and recovery procedures.
Performed configuration and troubleshooting of Cisco & Juniper routing/switching and firewalls platforms.
Identified departmental needs and made suggestions regarding technical direction.
Documented changes that were made to network and all systems, providing evidence of audit trails.
Performed day-to-day LAN and WAN administration, maintenance and support.
Performed troubleshooting for Juniper, Cisco and packet analysis.
Provided consistent support through on-call rotation duty.
Feb 2008 - Sep 2011
STC Solutions, Saudi Arabia
Responsible for data center connectivity and links between branches.
Designed and evaluated WAN and LAN connectivity technologies.
Resolved and documented customer reported network issues via phone and e-mail.
Demonstrated advanced knowledge of large-scale enterprise network operations.
Worked closely with network support team for operational support, tasks and projects.
Provided on-call support for network engineering duties.
IP routing expertise
Provided configuration recommendations and assistance in customer deployment.
Jun 2005 - Feb 2008
Corporate Support Engineer
AWALNET, Saudi Arabia
Responsible for coordinate with medium-sized and enterprise business for complete installation.
Responsible for install and troubleshooting any connectivity issue for DIA, Leased lines, and Microwave PTP.
Configured Cisco and Juniper Routers and Switches such as 8XX, 18XX, 29XX, J2350, EX4300
Documented all customers' installation so I can go back to customer scenario when needed.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked as a Project Coordinator in Tatweer Project to ensure complete installation as required of all connectivity, router, switches, access point and all cabling in all schools were assigned to me.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Engaged end users and answered questions via email, phone.
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
May 2004 - Jun 2005
Technical Support Engineer
AWALNET, Saudi Arabia
Responsible for installing ADSL service for individual/ small business
I was assigned for installing Internet service for VIP customers and small business end users.
Achieved to install the service for 60 customers per week which raised the competition between my colleagues and raised users satisfactions and impacted positively on the company reputation.
Collaborated with NOC (Network Operations Center) to resolve advanced problems.
Aligned office departments and increased inter-department communication and data sharing.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Aug 2012 - May 2017
Bachelor of Science: Computer Science Information Science
University of Central Oklahoma
Majored in Computer Science, Information Science and Minor in Mathematics
Graduated with 2.94/4.0 GPA
Dean's List Spring 2013
Feb 2001 - Apr 2004
Associate of Science: ASSOCIATE DEGREE IN INDUSTRIAL ELECTRONICS AND CONTROL
COLLEGE OF COMMUNICATIONS AND ELECTRONICS – Saudi Arabia
Majored in industrial electronics and control.
Jun 2009 - Current
Network And System Administration
CCNP routing and switching
· Cisco Certified Network Professional (CCNP)
Nov 2017 - Nov 2017
ACCREDITED CONFIGURATION ENGINEER
FORTINET NSE Certified
Network Security Associate NSE1
Network Security Associate NSE2