YOGESHWAR FULDEORE

Famous chawk, New Sangavi, Pune 411062 C: +91-992*******, 983-***-**** Mail:adiwfo@r.postjobfree.com

Summary

Diligent Desktop Support Specialist with 2+ years of experience providing technical support for various computer, system and office equipment. Balance priorities while quickly solving issues to strengthen business processes and performance.

Provide timely support for hardware, software and network-related issues, responding to and solving - 50 weekly tickets

Provided tier-I support and resolved tickets regarding server, desktop, phone and office equipment issues for 650+ onsite and remote end users

Responded to inquiries in-person or via email, chat or telephone

Relocated users to new workstations, including moving and connecting assigned equipment

Skill Highlighths

•Computer Hardware • Software Installation

•System Assembling • System configuration

•OS Installation • Troubleshooting

Experience

Krios InfoSolutions Pvt LTD (19th march 2020 to Present)

(L1 support Engineer)

•System Engineer for installations of software applications.

•Maintenance of all the servers, desktops, printers and other devices.

•Configuration, installation, and deployment of Servers and PCs.

•Installation of Windows OS, UBUNTU LINUX

•Troubleshooting and diagnosis of operating problems with desktops, laptops, and other peripherals.

Shro Systems Pvt Ltd, Pune(Client-HSBC Software Pvt Ltd, Pune) (5th feb 2019 to 17th march20)

(Desktop Support Engineer)

Primarily worked on Win10 migration for HSBC. Installation and setup of new laptop from OS installation to BIOS setup.

Resolving in network issue related to connectivity, network LAN etc.

Floor support for the number of users during business hours and maintenance of systems on every Saturday.

Attending user’s problem with software and hardware.

Management of the data backup.

Installation and troubleshooting of Windows 7 and windows10.

Support more than 10000+ end user’s with count more than 8000 computer and laptops, network systems and peripheral devices.

Troubleshooting and diagnosis of operating problems with desktops, laptops and other peripherals Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems.

software support like IBM, SQL, Oracle, JAVA, jabber etc.

Provide support to Hardware part installation, replacement and repair.

Installation of Lotus notes, outlook and configuring it for client side.

Software deployment using SCCM.

Support to VIP user for BYOD issues.

Provide support to collaboration tools such as WebEx, Cisco Jabber and IBM Sametime.

To demonstrate ownership and manage incidents from end to end by Remote assistance.

Monitor ticket SLA’s and provide feedback for tickets misroute

Wipro Limited, Pune. (24th July 2017 to 31st Jan 2019)

(Senior Associate)

To support Application for Banking Process.

Citrix Mastercard and WCSA.

Working on Excel and Visa application.

Tech Mahindra, Pune. (14th April 2016 to 15th July 2017)

(Customer Support Associate)

Handle daily technical support activities on desktop support

Setup desktop computers and peripherals and test network connections.

Handel daily network related issue via call and resolved customers query.

Test computers to ensure proper functioning of computer systems.

Core Competencies

First-level help desk technical support and troubleshooting on IT network..

Excellent customer services kills.

Works cooperatively as a team.

Handles high workload.

Opportunities to make use of my strengths and build up my career.

Troubleshoot port security.

Configure & verify device-management.

Knowledge about LAN, MAN,WAN.

Education

2015 – MCA, Hirey College of Malegaon, Pune University. 61.80 %

2013 – BCA, MSG College of Malegaon, Pune University. 53.33 %

Technical Knowledge

Operating Systems: Windows XP, Win7. Win10

Databases: MySQL, Oracle10g, MS Access. Networking.

Personal Details

PERMANENT ADDRESS:

H.No.435, Somwar Ward,

Gurav Lane, Malegaon, Tal – Malegaon Dist – Nasik, Maharashtra

DATE OF BIRTH: 25th May 1992.

GENDER: Male

MARITAL STATUS: Single.

LANGUAGES KNOWN: English, Marathi and Hindi.

HOBBIES: Playing Chess, Listening Instrumental Songs.

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