Store Manager Customer
Resume:
Adrianna Thomas
**** ********** *** *******, ** *8222
Mobile: 210-***-**** Residence: 210-***-****
**********@*******.***
An organized and dedicated employee with qualifications in the form of a Liberal Arts Degree in Paralegal Studies and a Paralegal Certificate. Seeking to apply skills, education, and training to a customer service position with a firm that will provide opportunities for continuous contribution and growth. Very eager to learn, ambitious, and bring transferrable customer service and client care experience.
Education
Paralegal Certificate Program, Center for Advanced Legal Studies – November 2019
24 college semester hours of focused, intenstive legal specialty programming
General legal studies in preparation for a paralegal career that included ethical considerations, legal research, legal writing, interviewing, investigation, pleading and forms preparation along with specific substantive courses that focused on Texas Civil Procedure
Produced multiple samples of a full range of legal work specific to each course
Related Courses: Civil Procedure, Corporate Law, Family Law, Interviewing and Investigation, and Legal Research
B. A. Paralegal Studies, Grambling State University – December 2005
Minor: Mass Communications; Para-Educator Certification
Masters of Science in Education, Walden University – October 2018
Technical Skills
Microsoft Word, Excel, PowerPoint, Email, Crystal, ITCCS and E-Sped, Type 40 WPM, Legal Research, Westlaw and Clio Software, Data Entry
Work Experience
November 2019-Present Recon Mr- Research Analyst
oOut bound Calls for Political Surveys
oOutbound Calls for Health Surveys
February 2019 – October 2019 Qualfon Solutions, Insurance Specialists
Farmers Insurance e- Research Compliance and Policy Procedure
Screen and direct calls to the appropriate department
Assess customer needs
Facilitate and organize record retrieval of customer data
Suggested a new tactic to persuade cancelling customer to with company which resulted in a 5% decrease rate in what July 2018 – March 2019 Old Navy, Sales Associate
Built long-term customer relationships and advised customers on purchases and promotions
Directed sales and built rapport with customers
Attended to customer needs and complaints
March 2016 – June 2018 IBEX Global
Customer Service for Farmers Insurance
Asked open-ended questions to asses customer needs
Provided wide range of tech support for clients and resolved issues at a 90% satisfaction rate
Handled 90+ calls a day signing up new customers and retrieving customer data
Remained courteous and calm at all times, even during moments of customer displeasure
January 2014 – March 2016 Walmart
Customer Service Management
Built long-term relationship with customers to promote sales
Memorized entire line of company products that included discounts
September 2010 – December 2014 San Antonio ISD
SEMS Clerk/ Substitute Teacher
Arranged ARD meetings for students and teachers
Sent out ARD notifications to parents, teachers and administrators
Delivered and managed Special Ed files
Proficient with Crystal, ITCCS and E-Sped or Data Entry
August 2007 – August 2010 North East ISD
Planned and implemented curriculum in close collaboration with educational coordinator
Planned daily classroom events, managed students, and assisted teachers with teaching plans
Assisted students in daily activities and implemented intervention of BIP
July 2006 – May 2007 Washington Mutual
Telephone Banker with an 85% average customer service satisfaction rate
Transferred funds between various accounts
Reported fraudulent activity and delivered debit cards
Memorized entire line of company products and services that included discounts
Honors/Community Activities
Top Ladies of Distinction Inc.
Bowden Chapter of Business and Professional Women
Sigma Gamma Rho Sorority Inc.
Ms. Black San Antonio Co-Ed 2017 (Plateau Higher Education)
References
Anthony Smith – (Qualfon Supervisor)
Cassandra Aguilar – (Qualfon Supervisor)
Lynda Aguilar- ( Recon MR Supervisor)
Mark Garza – Store Manager (Walmart)
Adrianna Thomas - Page 2
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