Darrien B. Johnson ** Floweridge Lane, FLORISSANT Mo. 63031
Tel: 314-***-**** adiwf7@r.postjobfree.com
Objectives: To seek a career with a progressive organization where I can utilize my skills, knowledge and experience in customer service operations, in a challenging role that allows for advancement and growth.
Education:
Diploma - Riverview High School May – 2010
Professional Strengths:
Familiar with medical terminology
Healthcare coding
Federal/ State healthcare insurance and regulations
Call Center Support
Familiar with Federal/State Healthcare Laws
Excellent customer service, analytical, and problem solving skills
Proficient in all Microsoft Systems
Customer Care Rep Square Inc (Cash App). 11/2018-02/2020
Review, process and update daily reports
Process debit card and bank routing disputes
Perform supporting tasks for electronic banking products and debit cards
General ledger entry and reconcilement
Research/respond to payment inquiries within established turnaround times
Clinical Pharmacy Technician Magellan Health Services 04/2017-06/2018
Assisted pharmacists with processing prescription order requests - confirming dose, strength, drug interactions, and quantity exceptions.
Provided price quotes, order status, and proof of delivery
Validates accurate billing information and ensure payment received for claims
Obtained Prior authorizations and reauthorizations
Provider Services Rep United Health Group 10/2016-04/2017
Provided explanation of plan benefits and billing information to providers.
Resolved claim processing errors and assist in billing disputes.
Provided Authorization for inpatient and outpatient services as well as notifications.
Assisted with online technical issues and general questions.
Informed and educated providers of Appeal Rights, Arbitration Agreement & Contractual obligations, and Claim Reimbursement Policies.
Medical Assistant Cambridge Technologies 05/2013-8/2016 (temp)
Performed basic clerical duties including answering the phone, maintaining records, and filing.
Assisted with treatments ordered by provider supervised by RN or LPN
Interviewed patients, measured vital signs and recorded information on patients' charts
Technical Support Agent Convergys 04/2014-09/2015
Processed bill payments and payment arrangements
Performed upsell on promotions while assisting with technical issues
Performed troubleshooting duties on technical issues with high speed internet
Trained new employees and explained protocols clearly and efficiently
Cashier The Childrens Place 06/2012-05/2013
Provided customers a positive shopping experience
Ensured a safe working and shopping environment while minimizing loss and damages
Performed cashier duties accurately while processing all transactions per policy