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Data entry, Customer Care, typing, all Microsoft software

Location:
St. Louis, MO
Salary:
$17.00
Posted:
December 22, 2020

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Resume:

Darrien B. Johnson ** Floweridge Lane, FLORISSANT Mo. 63031

Tel: 314-***-**** adiwf7@r.postjobfree.com

Objectives: To seek a career with a progressive organization where I can utilize my skills, knowledge and experience in customer service operations, in a challenging role that allows for advancement and growth.

Education:

Diploma - Riverview High School May – 2010

Professional Strengths:

Familiar with medical terminology

Healthcare coding

Federal/ State healthcare insurance and regulations

Call Center Support

Familiar with Federal/State Healthcare Laws

Excellent customer service, analytical, and problem solving skills

Proficient in all Microsoft Systems

Customer Care Rep Square Inc (Cash App). 11/2018-02/2020

Review, process and update daily reports

Process debit card and bank routing disputes

Perform supporting tasks for electronic banking products and debit cards

General ledger entry and reconcilement

Research/respond to payment inquiries within established turnaround times

Clinical Pharmacy Technician Magellan Health Services 04/2017-06/2018

Assisted pharmacists with processing prescription order requests - confirming dose, strength, drug interactions, and quantity exceptions.

Provided price quotes, order status, and proof of delivery

Validates accurate billing information and ensure payment received for claims

Obtained Prior authorizations and reauthorizations

Provider Services Rep United Health Group 10/2016-04/2017

Provided explanation of plan benefits and billing information to providers.

Resolved claim processing errors and assist in billing disputes.

Provided Authorization for inpatient and outpatient services as well as notifications.

Assisted with online technical issues and general questions.

Informed and educated providers of Appeal Rights, Arbitration Agreement & Contractual obligations, and Claim Reimbursement Policies.

Medical Assistant Cambridge Technologies 05/2013-8/2016 (temp)

Performed basic clerical duties including answering the phone, maintaining records, and filing.

Assisted with treatments ordered by provider supervised by RN or LPN

Interviewed patients, measured vital signs and recorded information on patients' charts

Technical Support Agent Convergys 04/2014-09/2015

Processed bill payments and payment arrangements

Performed upsell on promotions while assisting with technical issues

Performed troubleshooting duties on technical issues with high speed internet

Trained new employees and explained protocols clearly and efficiently

Cashier The Childrens Place 06/2012-05/2013

Provided customers a positive shopping experience

Ensured a safe working and shopping environment while minimizing loss and damages

Performed cashier duties accurately while processing all transactions per policy



Contact this candidate