Paul Creamer - Tulsa, Oklahoma ***** - adiwci@r.postjobfree.com

918-***-**** - https://www.linkedin.com/in/pjclinkedin

Summary

As a result of the reorganization at Direct Energy, many positions were consolidated/eliminated, including mine. I am now exploring opportunities that will take full advantage of my extensive I.T. experience of 30+ years, in both programming & operations.

I am an information systems specialist focusing on the application of technology to business functions in the areas of Production Support, Analysis, Development and operations. My field of experience is diverse. I have worked companies of all sizes. My strengths include data administration/support, strategic planning, data warehousing, and relational database design, development and implementation.

Decades of systems and application analysis experience, and technical leadership on projects.

Experience with Reporting, SAP, Financial, & Oracle Application Analysis & Reports

Experience developing/executing SQL scripts to provide enhancements of existing scripts

Strong career working with diverse technologies finding success in moving from Mainframe Application/systems Analyst to supporting client/server and database systems.

Strong team/project leadership in IT software or hardware projects and customer service.

Strong background in Technician, Computer Operations & IT, and related support roles.

Technical Summary

Languages: Visual Basic 6, Visual Basic Applications, C++, PL/1, Java, JavaScript, HTML ASP, Perl, Assembler (pc & mainframe), JCL, Cobol I/II, Easytrieve, Rexx, RPF (Roscoe), TSO Clist, Rexx, Ruby, XHTML,Ruby On Rails, Perl,Sql,VBA

Operating Systems: MVS, Mainframe OS, PC DOS, VM/CMS, MacOS, Linux, Unix, JES2, JES3, Hercules/370/390 Emulation, MS Windows (all versions), Oracle

Databases:IDMS, MS Office, CICS, UCC7, UCC11, Zeke, OPC, DB2, ACF2, Vsam, ITRON MRMS, SMS, Oracle, SQL, Active Directory, Series 1 Applications, Control-M

Applications: SAP, IIS, Expeditor, ACES (Change Management in ACCESS),Pdsman, Dreamweaver, FrontPage, Macromedia Flash, TSO/SDSF/ISPF, Roscoe, IDCAMS, IEBGENER, UCANDU, Sync sort, Microsoft Office, Microsoft Visio, FTP, Lotus Notes, Xerox PDL/FDL, Remedy, Clarify, ServiceNow, AtyourService

Professional Experience

Investment Rep – October 2020 to November 2020 – Al;orica Inc.

Alorica Rep to respond to Customer inquirys on their investment accounts.

Helping clients with investment needs or account needs.

IT Specialist – May 2019 to April 15 2020 – HCL Technologies @ Verizon - Owasso

Technical responder on issues of configuration, technical resolution of user problems on site.

Advertised applications to laptops, desktops via Atyourservice (ServiceNow based)

Remote/deskside/lab support for clients, whether hardware or software,process management.

Account Representative - Jan 2009 to Feb 2012 & May 2017 to May 2019 - MarketSource – Tulsa

Product and Technology Representative for Hewlett-Packard.

Multiple Retail outlets during current promotions.

Customer consultations and assistance Training coworkers and store employees as needed.

Production Support Analyst - Mar 2012 to Nov 2016 - Direct Energy – Tulsa

Primary SharePoint Analyst - maintenance of SharePoint docs, structure, calendar, system docs.

Process Analysis of both batch processing and scripting as needed. And on call support.

Team member support of researching scripts, code (Perl, Sql) for fixes, scheduling, tickets,VBA/VB

Development of code for reporting, data collection, table maintenance on all systems.

Tools, systems used: VBA, SQL, PERL, ORACLE, TOAD, PLSQL.

Documentation software used:, MS Office, SharePoint

Technician Specialist – Sep 2008 to Dec 2011 - Various Contract Roles

Dell/Smartsource VA Deployment Team - Muskogee Ok

Hillcrest/Robert Half - Project Deployment Team – Statewide

Kforce – on call tech – Tulsa, Ok

Physical installation, replace, cable management and network, system testing, deployment

Asset management, data migration, application loading and CRM database access.

Support end users (with site lead, to assure profile access to applications with qa/approvals.

Perform backup utilities, install printer devices, and transfer existing data as needed.

Perform data migration using network cables and migration software

Oracle Customer Service Support - Mar 2006 to Sep 2008 - IBM, Tulsa Ok

On demand handling of large external vendors relating to the analysis of Oracle Application issues to include: Oracle/Sap queries of invoices and/or financials, & related.

Hands On client/customer support using Remedy, Clarify, Lotus Notes, Oracle, Sap, PW resets

Researched and Implemented solution that allowed large reporting dumps from the Oracle

system and creating large amounts of efficiency for customer problem resolution.

Lead COE Technician Analyst - Feb 2004 to Nov 2005 - Conoco-Phillips - Bartlesville, Ok

Technical responder on issues of configuration, SMS push, active directory push,

Lead member in 3300 workstation with SMS, Active Directory migration with COE deployment.

Senior Analyst - Mar 1995 to Nov 2003 – American Electric Power (Formerly CSW) - Tulsa, OK

(DDI contractor Mar 1995-Nov 1998, employee from Nov 1998 to Nov 2003)

Lead Analyst in Production Control, Scheduling, JCL/batch, Process Analysis, Y2K, posty2k.

Credited with savings in time & money (70%) for outage response from 3days to few hours.

Comprehensive documentation (with Visio) allowed job streams to be run manually when

Automated batch scheduling tools failed, saving critical time in generating customer billing.

Using Rexx as supplemental code on batch during merger conversion of legacy.

Heavy use of VISIO and recompiling programs to assist on documentation, when none available.

Team member EMR group & 24x7 support as part of team and also 24x7 as JCL expert for IT

Lead Test & QA in researching MVS requirements for tests and managing expectations external to installation of batch, including batch. Created online & offline help documentation as needed.

Appointed as Last resort Coordinator for various applications & functions, training, table maintenance on all systems including Remedy & Change Control during conversion processes.

Implemented automated data collection method for post-Y2K project remediation efforts using VB/VBA (on PC). & Cobol II, generated reports & data gathering – all data merging.

Lead on ad-hoc project on benchmarking/financials & lead team of programmers on backlog of project as requested to manage and reduce new projects and backlog, organizing, prioritizing projects according to skill-set, and on new-hire related coordination & documentation

Lead of Escheating Financials Project, created escheat conversion process using various tools.

Appointed lead for Quantification Project to identify CSW system wide statistical benchmarks for executable code versus total code, as part of a industry-wide effort by Deloitte & Touché to find where we stood in that statistical analysis. Used Excel, Access queries to build statistics.

Tools, systems used: JCL,VBA, SQL, IDMS, Cobol, Cobol II, PL/1, JCL,Rexx, CICS, MVS, Jes2, Cisco, MVS, Visio, Expeditor, TSO, IBM Utilities, Roscoe, Rpf, MS Office, Critical Path,VBA

Education

Associates of Business, Computer Information Systems Tulsa Community College - Tulsa, OK - 1985

Bachelor of Science, Computer Information Systems, Langston University - Tulsa, OK - 2001

Certificates of Training: Dreamweaver, CGI, DB2/SQL, JavaScript, Java – 1994 to 2003

Academic Training: IIS, SQL AS/400, VB/VBA work experience - VB/VBA. 1995 to 2010

Academic Training: ORACLE Fundamentals & related classes at Tulsa Technology Center - 2005.

Web Development (Ruby on Rails) - Wavebreak Tulsa Community College - Tulsa, OK - 2010

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