Administrative

Helena Yago

*** ***** ******. • Highland Park, MI 48203 • 313-***-**** • **************@*****.***

ADMINISTRATIVE PROFESSIONAL

Administrative Support • Coordinator • Secretarial

PROFESSIONAL SUMMARY

Administrative professional with over 20 years of experience providing diversified business support to various levels of employees. Looking to obtain a position that will utilize my current knowledge and offer personal and professional growth in a dynamic work environment.

Qualifications include:

Strong knowledge of University resources, policies and procedures.

Experience providing functional supervision and work leadership.

Organized, efficient, and precise with strong communication and liaison skills.

High level of initiative and dependability with strong self-management skills.

Effectively able to communicate, verbally and in writing, with individuals of all

backgrounds and levels.

Ability to analyze and extract appropriate data for various reporting needs.

Skilled at typing with speed and accuracy and able to transcribe information accurately.

Technical kills include:

Ability to operate advanced office equipment, including software necessary for desktop publishing, complex spreadsheet design and complex graphics for PC and MCA systems including:

Microsoft Office Applications: Word, Excel, PowerPoint, Publisher, Outlook

MAC Applications: Pages, Numbers, Keynote

Other Applications: Photoshop, Adobe Pro, Final Cut X

WSU system knowledge include: COGNOS, BANNER, EPAF, WayneBuy, ALERT, STARS and TravelWayne

WORK EXPERIENCE

Substitute Teacher, Superior Employment Services, Troy, MI 10/2019 – Present

Adhere to the curriculum and lesson plans assigned by the regular teacher.

Follow procedures and achieve lesson goals.

Assign and explain homework.

Oversee students outside of the classroom including in the hallways and cafeteria.

Comply with all school regulations and policies at all times.

Take attendance and document daily notes.

Ensure classroom and work is kept clean and orderly.

Oversee the normal classroom rhythms and activities.

Compile a report for the teacher for when he/she returns.

Assistant to the Associate Provost, Office of Diversity and Inclusion, Wayne State University 10/2015 – 7/2019

Provide administrative support to the OMSE office as well as the Associate Provost of Diversity and Inclusion. Keep calendar, schedule appointments and group meetings, and make arrangements for meetings and conferences.

Organize large meetings, training, and other events, include event promotion, logistics, signage, and food. Make complex travel arrangements as needed.

Supervise part-time temporary student, college work study and technician support staff. Interview and recommend employment, discipline and evaluation of student workers; conduct orientation and training. Plan and assign work activities; train in appropriate office methods and procedures and monitor workflow and staffing levels.

Serve as an information source to faculty, staff, students and the general public; answer questions, provide information and resolve routine problems regarding operations and services.

Organize, monitor, and expedite the workflow in an assigned office. Route and answer routine correspondence and inquiries not requiring supervisory review. Identify and resolve operational problems and initiate follow-up actions on pending matters.

EDUCATION

Bachelor of Arts, Communications - Wayne State University, Detroit, MI August 2016

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