Software Developer Desktop Support
Resume:
JOSIE CHAU TRAN
CONTACT:
************@*****.***
Garden Grove, CA 92843
PROFESSIONAL SUMMARY:
Experienced Quality Assurance Analyst who has Outstanding Knowledge of C#, C++, VB.NET, Microsoft SQL, Java, HTML, PHP, Linux, Network, SMTP, HTTP, TCP/IP.
Designed and executed test cases, test plans, and test strategies to ensure that software operates within defined requirements
Installed, tested, maintained, migrated, and/or consolidated data centre software.
Reported bugs on test tracks, and using Jira (Confluence) to communicate with software developer, and team members to enhance software quality
Performed functional, application and regression, front-end, back-end testing on on-premise and cloud application, web base and window base testing
EDUCATION:
Cal State Fullerton, Fullerton, CA 2001
Bachelor Degree in Management Information System
Santa Ana College, Santa Ana, CA 1999
Associate Degree in Business Administration
TECHNICAL SKILLS:
Outstanding Knowledge of C#, C++, VB.NET, Microsoft SQL, Java, HTML, PHP, Linux, Network, SMTP.
Microsoft Office platforms (SharePoint and Skype for Business), Microsoft Visual Studio
PROFESSIONAL EXPERIENCE:
Melissa Data, Rancho Santa Margarita, CA Apr 2004-Aug 2020
QA Analyst III/Tester
Designed and executed test cases, test plans, and test strategies to ensure that software operates within defined requirements.
Developed and documented application test plans and performed verification & validation (V&V) based on software requirements and technical specification documents
Analyzed and tested software and data outputs to ensure that products meet design specifications and are within total quality management limits and standards.
Performed including documents
Performed functional, application and regression testing on on-premise and cloud applications.
Identified and triaged issues found during testing and collaborated with Developers and other QA resources to resolve issues.
Worked closely with client-facing departments to research issues reported by the client to determine pattern and root cause.
Participated in product architecture discussions to help drive testable code.
Participated in product design and planning discussions to provide estimated QA efforts.
Researched and recommended new testing techniques and tools.
Installed, tested, maintained, migrated, and/or consolidated data centre software.
Coordinated all planned activities with team members and IT department as appropriate.
Recorded, documented, and generated analysis reports of test results and compare to expected results.
Collaborating with equipment customers, designers and software developers to define, document and communicate software requirements.
Detected software failures so that defects may be discovered and corrected.
Discussed with customers and software developers for better test performance.
Worked with project team to develop testing strategy and standards for all web development projects.
Developed detailed testing plan, including environments, data requirements, use cases, test approaches.
Performed QA testing and analysis during all phases of development.
Coordinated resolution and retesting of identified issues.
Participated in application planning meetings.
Verified specific action or function of code.
Reported bugs on test tracks, and using Jira (Agile, Confluence) to communicate software developer, and team members to enhance software quality.
Continuously improved software test methods and technology.
Developed test programs or test script using C#, C++ or writing batch when necessary.
Created and maintained SSIS packages.
Database querying for testing in Microsoft SQL. Import and export data using SQL queries.
Used VMware to test on different window platforms.
Westates Automotive Promotions, Buena Park, CA Jan 1998 – Jan 2004
Accessed in customer server and downloaded data, and used SQL to process data.
Maintained and kept the company network running.
Hardware upgrades, and resource optimization as required; configure CPU, memory and disk partitions as required.
Used SMTP to transfer data between clients and co-workers.
Troubleshoot computer and network problems including network equipment, printers, server hardware.
Maintained and updated company database.
Setup new workstations and configure PC problems.
Identified opportunities to improve network security and upgrade infrastructure.
Standard desktop support for PC's, printers, scanners, etc. Windows/MS Office environment.
Resolved software related problems.
Performed data backup and retrieval daily.
Delivered IT support for operating systems, productivity software, and a variety of other applications used internally
Troubleshooted operating systems, and OS modifications.
Installed and configured non-standard and legacy applications.
Supported multi-platform environments include: Windows 2000/SP
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