Fast learner, strong team leader and player

MIRANDA SMITH

*** ******* ******, **** **********, PA 15035 · 412-***-****

******@****.***

Objective: To obtain an entry-level position in my field of study that builds upon and utilizes my collegiate experiences and activities.

EXPERIENCE

OCTOBER 2018 – PRESENT

SERVER, PRIMANTI BROS.

• Developed valuable communication skills to ensure a pleasurable dining experience for all customers

• Engaged in customer experiences and professionally resolve any customer concerns in a timely manner

• Operated POS terminals to input customer orders, swipe credit cards and enter cash amounts received. Responsible for managing cash bank for customer cash payments

• Established effective employee relations to maintain the highest level of professionalism, ethics and attitude towards all guests, clients and employees JANUARY 2017 – OCTOBER 2018

TEAM LEAD, BURLINGTON COAT FACTORY

• Provided excellent customer service using effective interpersonal and problem- solving skills

• Ensure all tasks given to staff are done on time and to the required standard

• Assisted team members to succeed by providing support in resolving customer complaints with a result of those customers leaving the store satisfied with our service and becoming returning customers and increasing store sales

• Provide accurate information to Senior Managers on key issues EDUCATION

APRIL 2020

BACHELOR OF ARTS IN COMMUNICATION, UNIVERSITY OF PITTSBURGH GPA: 3.6

Graduated Magna Cum Laude

Deans List

2

SKILLS

• Excellent verbal and written communication

• Trained in interviewing

• Strong analytical thinker

• Practiced in social media promotion

• Strong team leader

• Able to work as a part of a team or

independently

COLLEGIATE EXPERIENCE

University Chorale Member, 2016 – 2020

University Chorale President, 2018 – 2020

Member of Lambda Pi Eta, Communication Honor Society, 2019 – 2020 Treasurer for Lambda Pi Eta, Communication Honor Society, 2019 – 2020 Member of Sigma Tau Delta, English Honor Society, 2019 – 2020 Staff Writer for University Newspaper, 2019 – 2020

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