Manager Assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CAROLYN MCARTHUR

** * ******* *** ***, Aurora, CO 80018 346-***-**** **********@*****.*** To assist customers with the most seamless and cost effective travel for their business needs

Authorized to work in the US for any employer. Over 25 years in customer service. Self starer and motivated with experience working remotely for over 15 years. Able to resolve unexpected delays in order to make the customer's experience a smooth one Air travel coordination Lodging

Meeting planning and execution Documentation for entry into International destinations

Travel documents Enforce Company guidelines for travel to stay with in budget

NOVEMBER 2017 - APRIL 2020

Sr Travel Consultant Flight Centre Travel Group Arlington, Va Corporate Travel for accounts such as M&M Mars, NEA, and PBS. Involved meeting travel and International itineraries for Executives and Staff. Coordinated air travel, ground transportation, and accommodations for Corporate clients. Helped clients resolve problems before, during, and after travel. Used proper industry terminology, codes, and procedures to give clients optimal service. Followed fare requirements, company rules, and international tariff requirements to build clients' packages.

Arranged insurance to cover clients' medical needs in case of international emergencies. Promptly responded to inquiries to promote professional client relations. Handled all aspects of clients' bookings, including airfare, car rental reservations, and hotel accomodations.

Provided clients with complete itinerary and travel documents to give them smooth, positive experience.

EDUCATION

PERSONAL INFORMATION

Delivered personalized support to each client to meet their unique needs and travel desires.

OCTOBER 1994 - OCTOBER 2017

Sr Travel Consultant / Carlson Wagonlit Travel Minnetonka, Mn Responsible for booking travel for corporations of varying size. Familiar with small business up to Fortune 500 corporations. Including Federal and State Government level institutions - Arrange travel for business and vacation customers - Determine customers' needs and preferences, such as schedules and costs per company guidelines - Find fare and schedule information - Calculate total travel costs - Book reservations for travel, hotels, and rental cars. Make alternative booking arrangements if changes arise before or during the trip - Familiar with group bookings - Experience with Emergency/Disaster relief travel. APRIL 1992 - OCTOBER 1994

Travel Agent University Travel

Responsible for booking travel for Teaching staff and students at University of Texas Health Science Center - some basic experience in leisure travel and packages. MAY 1990 - APRIL 1992

Assistant Manager Cactus Music and Video

Responsible for daily operations, accounting, opening and closing of store along with assigning duties to employees.

1991

Bachelor's: Political Science

St Francis Xavier University, Antigonish, NS

Concentrated study on Political Science and English Literature. During my time in University I was Music Director for the campus radio station. along with DJing weekly radio show.

1985

High school

St Agnes Academy, Houston, TX

ADDITIONAL INFORMATION, SkillsOver 25 years of experience delivering the perfect trip per customer's needs

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