Michelle E. Ehrhorn

**** * ***** ****, *** **** Leawood, KS 66209 913-***-**** adiw7q@r.postjobfree.com

CAREER OBJECTIVE

Extensive experience with data entry, customer service, and secretarial responsibilities. Seeking employment with company with long-term advancement opportunities.

CORE COMPETENCIES

- Customer Service - Detailed and Organized

- Fostering Teamwork - Managing Change

PROFESSIONAL EXPERIENCE

Iron Mountain

Data Entry Clerk, 01/07/2020 – 05/08/2020

- Manages the incoming medical and insurance data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order.

- Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order

- Update customer contract information. Research and resolve problems and discrepencies through contact with customer, special project team, contract administrator and/or account manager

- Directly responsible for ensuring timely and accurate processing of customer information in Safekeeper

Quest Diagnostics

Data Processor 01/04/19 - 07/02/19

Set up lab accounts. Processed drug testing in system. Various tasks sent from upper management.

Allstate Insurance

Claims Processor, 08/27/2018 - 11/05/2018

- Review Process Claims to finalize resolutions of estimates

- Issue payment on completed estimates and supplements.

- Assist appraiser with information from claims system

- Follow up with Customers as needed to ensure satisfaction of repairs.

Clinical Reference Laboratory

Data Enty Clerk, 04/05/2018 – 8/2018

- Key data from insurance consent forms into CRL computer system.

- Enter demographic information from consent/image forms into computer system, at a rate of 40-44 consents per hour, with an error rate of less than 1%.

- Maintain and protect the confidentiality of all CRL and client information.

United BioSource Corp

Data Entry Technician, 2015 – 2017

- Handle inbound clients calls, written correspondence and questions via the web while maintaining service levels. Make independent judgments in order to respond to complex or critical customer issues. May take overflow calls from members, physicians and providers.

- Maintain accurate and complete documentation of all inquiries. Identify, document and report all repetitive questions and/or problems and recommend potential solutions.

American Healthcare Alliance

Medical Claims Processor, 2001- 2015

- Processing new insurance policies, modify existing policies, and obtained information from policyholders to verify accuracy of the account.

- Make calls to obtain information needed to complete claims processing.

- Gathering and sorting mail.

Cardiovascular Consultants, P.C.

Medical Office Receptionist, 2001

- Checking patients in and out.

- Verifying insurance.

- Scheduling Appointments

- Scanning and sorting medical documents

- Answering and returning phone calls.

Deluxe Financial Services

Data Entry Technician, 1999 – 2000

- Data entry and ten key.

- Sorting mail

- Scanner/fax/copier operation

Fidelity and Deposit of Maryland

Receptionist, 1997 – 1998

- Receptionist duties.

- 7- line switchboard operation

- Computer/ data entry

- Various duties assigned by office supervisors.

Disney Direct Marketing

Customer Service Rep, 1994 – 1996

- Handled exchanges and returns

- Entered data

- Occasionally acted as assisting supervisor

Deb- Retail

Assistant Manager, 1993 – 1994

- Responsible for opening and closing store

- Customer Service

- Processed receipts and inventory

EDUCATION

Johnson County Community College

1991 – 1992

Mid- America Nazarene College

1990- 1991

ADDITIONAL SKILLS

- Proficient in Microsoft Office and Windows Operating systems

- Ten Key by touch

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