Employee Relations Resources Manager
Resume:
Antara Rahman
CUSTOMER RELATIONSHIP PROFESSIONAL
AND BIG BOX OPERATIONS SUPERVISOR
PROFESSIONAL BIO
I am an experienced Customer Service Supervisor with a demonstrated history of retail success; specifically in bookkeeping, inventory control, talent management, and exceeding customer expectations. Recent Dean's List level College Graduate with Cross-Cultural Project Management involvement and the ability to communicate effectively in four languages.
HOW TO REACH ME:
Cell:
Email:
******.*******@*****.***
Address:
499 Grenadon Lane North Babylon, New York, 11703
LinkedIn:
@Antara-Rahman-6a1954186
WORK EXPERIENCE
Operational Shift Supervisor
BJ's Wholesale Club April. 2017 to present
- Accountable for all Front End Operations, from member satisfaction to inventory control
-Supervise a multi-department team, maximizing team member efficiency in order to effectively deliver payroll guidelines
-Create and maintain a strong team presence with consistent on the spot talent managing to ensure high client retention
-Consistently oversee department scorecards to execute solutions for improvements of metrics
-Roll out company incentives/programs to team members and members, consistently comping above regional average. Instructor
Long Island Prep Aug. 2015 to May 2016
-Tutored elementary level students in ESL courses
-Tutored upper level algebra courses
-Resiliency to understanding different learning styles of each student PROFESSIONAL SKILLS
- Financial Reporting / Accounting
-Inventory Control
-Conflict Resolution
-Ability to Meet Deadlines
-Customer Service
-Employee Relations
- Accounts Receivable / Payable
-Resilient and Adaptable to change
LANGUAGES
Fluency:
-English
-Bengali
Proficiency:
-Hindi
-Urdu
ACADEMIC BACKGROUND
Farmingdale State College
Bachelor of Business Management
-Attended Sept. 2015 to May 2019
-President's List, Spring 2017
-Deans List, Fall 2017
Relevant Courses:
-International Business, Operations
Management, Strategic Management,
Leadership and Ethics
CERTIFICATIONS
Global Collaboration Certificate
X-Culture International
-Received after developing a market
expansion strategy, identifying business
strengths, opportunities, threats, in a
cross-cultural market
--Peer Evaluation: 4.0/5.0
-Professional Evaluation: 4.9/5.0
REFERENCES
Ronel Farley
Merchandise Assistant Manager of
Operations, BJ’s Wholesale Club
Cell:
Email:
*********@*****.***
Eric Peterson
Human Resources Manager, BJ's
Wholesale Club
Cell:
Email:
***********@*****.***
LinkedIn:
@Ejfpeterson
Contact this candidate