Customer service Google suite
Resume:
Juana Rodriguez
Steubenville OH 43952
*****************@*******.***
OBJECTIVE:
My ideal position would be in a fast-paced environment with opportunity for growth.
February 2006-Present - Logfret Inc Hoboken NJ
Logistics Specialist
Involved in International Air and Ocean shipments
Deal with air cargo personnel at all levels from booking and transmitting to pick up
AMS information, transmit entries to U.S customs.
Generate customs entries, prepare delivery orders, and contact piers for any issues with containers such as exams or holds. Procuring truckers for pick up and deliveries.
Responsible for resolving all customs issues/delays with brokers and customs officials.
Quote and rate air shipments. Heavy contact with all international Agents
Negotiate cost effective rates with carriers and vendors to ensure maximum profitability
Maintained customer/shippers profile for routing, rates and special requirements.
Prepared reports of transactions to facilitate billing of shippers and foreign carriers, approve international and domestic invoices for all ocean and air freights
June 2003 –August 2005
(1999-2005) FedEx Trade Networks Newark, NJ
Team leader
Responsible for all aspects of clearing air express freight through US Customs at the Federal Express Hub. Minimize penalties brought about by FedEx or FTN release errors.
Making release decisions on 14,000 shipments per night, and monitoring the release status of about 1,200 formal/informal entries to Customs. Supervise a staff of 25.
Clear as many shipments as possible on the Newark-bound FedEx international flights.
Interact with our client, FedEx for the smoothest freight clearance possible.
Communicate any possible post entry/compliance issues to
other FedEx offices. Handle exams and inquiries by Customs.
Provide training to staff as well as legal and systematic updates.
11/02 -06/03 - Release and Classification Specialist Newark, NJ
Responsible for all aspects of release and classification of goods for US
Customs clearance in a time sensitive atmosphere.
Working knowledge of the tariff schedules, classification, and billing
records as well as general import requirements and company policies.
Extensive knowledge of all government agencies that monitor and
approve imports for clearance.
08/99 -11/02 - Release and Classification Analyst Newark, NJ
In charge of opening traces on caged shipments in the FedEx system,
using the appropriate codes and applications.
Performed extensive data entry and indexing of documents into the
required cases in order to expedite US Customs clearance.
Assisted in the training of new associates.
1994 -1999 Dynamic Handling Jersey City, NJ
Shipping Clerk
Responsible for invoice processing, preparation of manifest and preparation of bill of lading
for shipping and billing purposes.
Reviewed shipments for completeness and performed updates of shipment status.
Interacted with clients and vendors to schedule suitable ways of delivery.
SKILLS : Micro Soft Office, HSN Classification, ABI and OGA regulations, fluent
and proficient in Spanish.
References: Available upon request
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