Education:

Highland High School: Diploma Highland, Indiana 2011

Southern New Hampshire University Hooksett, New Hampshire 2019-2022

Bachelor of Science: Cybersecurity; Concentration: Secure Programming

Certifications:

Six Sigma Annual Military Certification 2009-Present

United States Army

Career History and Accomplishments:

SAC Wireless LLC Chicago, IL

IT Support Specialist Present

Provide helpdesk support via remote access and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Assist with onboarding of new users

Install, test and configure new workstations, peripheral equipment and software

Manage PC setup and deployment for new employees using standard hardware, images and

software

Assign users and computers to proper groups in Active Directory

Assign office 365 license to the new user, Skype for Business

Consistently follow up with users on ticket status, next steps, progress, and resolution.

Perform timely workstation hardware and software upgrades as required

Use of Active Directory to create and manage domains, users, and objects within a network.

Analyze Phishing emails

Microsoft Endpoint Manager Admin in order to manage and monitor mobile devices, desktop computers.

Created Multifactor Authentication Application guidelines

Military Deployment Camp Buehring, Kuwait 638th HSC ASB 2019-2020

Service Desk Administrator II

Read or listen to client problems and collect necessary information to identify and solve technical issues.

Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Monitor and follow policies on backups, network, and storage capacity, and change management.

Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Use of Active Directory to create and manage domains, users, and objects within a network.

Network Administrator

Work in a team environment on routine maintenance tasks as well as provide customers with solutions to more complex issues.

Troubleshoot network problems, outages, anomalies as required.

This includes the gathering of all pertinent information about the problem and knowing which related work centers or sites should be involved.

Knowledge of sub-netting, switching and Cisco IOS.

Background and knowledgeable in network security procedures, to include the ability to identify

Making and managing network cables

Correctional Officer Kane County Sheriff’s Office 2018-Present

Correctional Officer Lake County Sheriff’s Department 2016-2018

Correctional Officer Westville Correctional Facility 2014-2014

Wheeled Vehicle Mechanic 91B10 Indiana National Guard 2012-Present

Customer Service Sales Associate Radio Shack 2010-2012

Skills:

Fluent in Spanish and English

Proficient in Microsoft Office entire suite with emphasis on Word, Excel, and Access

Typing 50wpm

Computer Skills:

Hardware:

Routers; Hubs; Desktops/Laptops; Firewalls; Bridges; Servers; Switches (Managed/Unmanaged); NICs; Printers/Scanners

Protocols:

TCP/IP; Ethernet; OSI Model; WAN/LAN; DHCP; VLAN

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