ERIC LANE

adiw3e@r.postjobfree.com · 415-***-**** · ericlane.me

QUALIFICATION HIGHLIGHTS

● Methods:Usability Studies (in-person and remote), Concept Testing, A/B Testing, Focus Groups, Interviews, Contextual Inquiries, RITE Testing, Card Sorting, Foundational Research, Diary Studies, User journeys, Survey Methods, Experimental Design, Competitive Analysis,Literature Reviews

● Computer:Qualtrics, Optimalworkshop, Figma, Mechanical Turk, GoToMeeting, G Suite RESEARCH & PROFESSIONAL EXPERIENCE

Stadia, UX Researcher 5/2019 – Present

Google (Via SMCI), Mountain View, CA

I lead strategic and tactical research as part of the Product UX team for Google’s cloud gaming service

● Conducts research using a wide variety of qualitative and some quantitative methods to create actionable insights across the product lifecycle

● Measures Product Excellence through defining and testing Critical User Journeys

● Conducts mixed-methods foundational research (topics have included 5G gaming use cases, video game purchasing journeys, and lapsed gamers)

● Works cross-functionally with UXD, UXW, PM, strategy, engineering and marketing

● Conducts fast-moving remote qualitative research

● Collaborates with researchers and teams from across Google (e.g. Pixel, Google Play)

● Analyzes data and creates and delivers concise reports to all relevant stakeholders CX Lab, Research Analyst 11/2018 – 5/2019

Google (Via SMCI), Mountain View, CA

Functioned as part of a 5-person qualitative team that focused on delivering insights for PM/Eng via large-scale remote 1:1 interviews (N=100+)

● Created data analysis and survey creation processes

● Designed and tested Qualtrics surveys

● Performed data cuts and graphed findings

● Assisted in the creation of presentations

UX Researcher 8/2018 – 10/2018

Offworld Games, Mountain View, CA

Performed pre-launch usability studies for a video game as a research team of one

● Scheduled participants for research sessions

● Ensured compensation was delivered and NDAs were collected

● Identified candidate pools to recruit from

● Conducted in-person and remote usability studies Research Assistant 4/2018 – 9/2018

Dweck-Walton Lab - Stanford University, Stanford, CA Worked on a longitudinal study that involved dozens of variables and thousands of participants

● Graphed and analyzed data using RStudio

● Conducted literature reviews

● Set open-ended coding standards for other research assistants HR Representative 4/2017 – 11/2018

MyOHR, San Jose, CA

Provided consultation and HR services to dozens of organizations throughout California

● Conducted full cycle recruiting

● Facilitated trainings and coached employees

● Conducted employee attrition research and presented findings to stakeholders

● Performed onboarding and exit interviews

Marketing Specialist 2/2017 – 4/2017

Slightech, Santa Clara, CA

Wore many hats while working at a startup focused on A.I., robotics and smart wearables

● Conducted A/B testing

● Compiled competitor analysis reports

● Performed market research

● Pitched the startup at events

Research Assistant 9/2016 – 2/2017

Behavioral Lab - Stanford Graduate School of Business, Stanford, CA Assisted Lab Coordinators and Ph.D. Candidates

● Coded qualitative data collected from thousands of participants recruited from Mechanical Turk

● Conducted an in-person experiment in the lab

● Supported Research Coordinators in administrative tasks Research Assistant 7/2014 – 6/2015

Psychology & Law Lab - UC Santa Cruz, Santa Cruz, CA Examined the impact of pretrial publicity on the right to an impartial jury’

● Maintained virtual and physical records and files

● Organized and coded qualitative data from published news articles

● Prepared reports summarizing my findings

EDUCATION

University of California, Santa Cruz

B.A. in Intensive Psychology

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