Nora Jordan

adiw2m@r.postjobfree.com 828-***-**** Lexington South Carolina, 29073

Summary

I am a dynamic, customer-centered and performance driven professional with high integrity, strong work ethic and great leadership skills as well as being a meticulous and resourceful Business Manager, practiced problem-solver with technologically-savvy nature and proven success leading productive teams.

Experience

Business Support Manager 07/2019 - Current

Massage Envy Spa Lexington, SC

●Prepare meeting agendas and track meeting minutes, recording discussions.

●Perform administration and office management duties, including composing and editing correspondence and memos.

●Prioritized administrative tasks, including helpdesk and service requests received from internal customers.

●Collected monthly, quarterly and annual performance monitoring statistics to meet performance metrics.

●Handled administrative elements of the recruitment process for the General Manager and Owners.

●Implemented strategies to support customer service delivery.

●Optimized revenue streams by consistently exceeding clients expectations.

●Established an open door policy to foster an environment of respect between employees and management.

●Interacted with customers and vendors with utmost professionalism to solve various problems.

●Represented integrity and professionalism in all areas of business, serving as mentor and role model to staff.

●Accurately processed data, for biweekly sales and payroll.

●Onboarded new employees in time reporting and payroll systems.

Art Instructor 11/2018-01/2019

Charlottesville Parks & Recreation Charlottesville, VA

●Developed lesson plans to teach course materials according to schedule.

●Earned positive feedback from parents regarding classroom instruction and student learning success.

●Communicated abstract concepts to all age groups of students.

●Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.

●Stocked classroom with art supplies.

●Demonstrated self-reliance by meeting and exceeding workflow needs.

●Planned, prepared and delivered instructional activities related to various art mediums.

●Implemented diversified curriculum to meet student performance goals.

●Managed student behavior in the classroom with appropriate behavior strategies.

● Encourage student creativity with motivation, positive feedback and constructive criticism.

Server 04/2016-07/2017

The Purple Onion Saluda, NC

●Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

●Operated POS terminals to input orders, split bills and calculate totals.

●Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

●Assisted customers in selecting appetizers, entrees and desserts and made appropriate recommendations to accommodate for allergies and other dietary restrictions.

●Completed closing duties, restocked non perishable food items, emptying the trash and other duties.

●Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

High School Diploma, some College

Polk County High School Columbus, NC Graduated 06/2016

While enrolled at Polk County I completed the Criminology courses offered by Isothermal Community College where I was on the Dean's list. I graduated from High School in 3 years and with a Certificate in Criminal Justice.

Skills

Customer retention

Employee motivation

Project management

Data collection

Staff training

Operational oversight

Business development

Customer Service

Working collaboratively

Friendly, positive attitude

Thank you for taking your time to review and consider my resume.

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