Web Developer Service Representative

GAYLA CLOUD

214-***-**** ********@*****.*** Desoto, Texas 75115

linkedin.com/in/gayla-cloud-439024155 github.com/gcloud11 https://gcloud11.github.io/Portfolio/

PROFESSIONAL SUMMARY

Driven full-stack web developer with a background in psychology and a deep-understanding of client perspectives. Effective team collaborator with proven experience in key web-design principles and application responsiveness. Complex problem solver motivated and eager to exceed organizational objectives.

TECHNICAL SKILLS

Languages: HTML5, CSS3, Bootstrap JavaScript, jQuery, APIs, JSON, Node.Js., ES6

Applications: GitHub, GitLab, Materialize

EDUCATION

Full Stack Web Development Certificate - Southern Methodist University; Dallas, TX 2020

A 24-week intensive boot camp program focused on gaining technical programming and market-driven skills

Bachelor of Arts in Psychology - Southern Methodist University; Dallas, TX

RELEVANT EXPERIENCE PROJECTS

Code Refactor Easy Read Deployed Link: gcloud11.github.io/Code-Refactor-Easy-Read Github Link: github.com/gcloud11/Code-Refactor-Easy-Read

Structured the code in a mock marketing software application for a cleaner read.

●Role: Used HTML to redesign or restructure computer code for better readability while persisting application functionality

●Tools Utilized: HTML

Plethora of Passwords Deployed Link: gcloud11.github.io/Plethora-of-Passwords Github Link: github.com/gcloud11/Plethora-of-Passwords

This application allows users to generate a password from 8-128 characters at random for optimal password security.

●Role: Created with Javascript was used to take in user password criteria using alerts and prompts which was then delivered in the given HTML and stylish CSS pages.

●Tools Utilized: HTML, CSS, Bootstrap and Javascript

Zooly Deployed Link: israelvarela.github.io/ZOOLY Github Link: github.com/israelvarela/ZOOLY

An application designed for children that provides suggested books and gifs based on a childs’ animal search criteria.

●Role: Setup the third-party AJAX call for the GIPHY API data (Back-End). Helped with the page layout and functionality of the application. Helped to style the app and its responsive properties.

●Utilized: HTML, CSS, Javascript, Materialize, AJAX, HTTP GET requests, and Third-party APIs

PROFESSIONAL EXPERIENCE

Thompson & Knight; Dallas,TX 10/2019 - 06/2020

Conference Center-Coordinator

Met clients to discuss their requirements. Provided clients with a budget and a schedule for the event. Liaised with presenters and suppliers to ensure the facilities are in place for the event and delegated individual responsibilities to members of the team. Maintained all facilities were ready and oversaw activities throughout the day.

●Coordinated all conference meetings, events and receptions for the entire firm.

●Reviewed feedback to identify any problems and ensure that all parties are satisfied with the conference.

Winstead PC; Dallas, TX 1/2018 - 10/2019

Conference Center-Coordinator

Planned, coordinated, and prepared meetings and provided administrative and business support to the 150+ attorneys and staff. Coded and sent invoices to accounting. Reconciled monthly expense reports.

●Improved office efficiency by implementing processes and documentation.

●Oversaw all company events, meetings and receptions

American Heart Association; Dallas, TX 11/2017 - 1/2018

Customer Service Representative

Responded to customer requests on AHA CPR programs. Promoted company mission by engaging and cultivating all customers through healthy living. Provided information to develop and change the customers’ mindset and behaviors regarding cardiovascular disease and stroke. Maintained ongoing customer relationships and used multiple software programs for tracking contact information.

●Educated customers on the importance of heart health

●Resolved customers CPR certificate needs

Homeward Residential; Dallas, TX 1/2018 - 10/2019

Loan Officer Assistant

Drafted excel pivots/charts used for lead tracking and comments for company daily reporting/tallying. Scheduled call backs via Salesforce & Outlook. Communicated effectively via outbound calling to customers and internal business partners (loan officers and loan processors

●Delivered exceptional customer service which received great recognition

●Reviewed customer mortgage application with speed and efficiency

Sierra Auto Finance; Dallas, TX 11/2013- 9/2016

Loan Services Representative

Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data. Posted customer payments by recording checks and debit transactions and entering them into the accounting software. Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Investigated and resolved any irregularities and inquiries.

●Developed company’s first department employee manual

●Collected and reconciled daily monetary transactions

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