Marketing Associate
Resume:
Rൾඈඇ Eൺඍඈඇ
Richardson, TX *****
214-***-**** - ****.*****@*****.***
Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ
Skilled BBA Marketing graduate with 4+ years of customer service experience, focused on exceeding revenue goals, driving high-volume new user acquisition and growing businesses. Versed in many aspects of business such as, marketing, communication, customer service, creativity, international relations, management, and much more. Fast learner and self-sufficient enough to implement training quickly and efficiently. S අඅඌ
Strong organizational skills
Conflict resolution Skills
Time management skills
Detail oriented
Advanced Research skills
International business knowledge
Fast Learner
Highly Dependable
Creative mindset
Team Oriented
Wඈඋ H ඌඍඈඋඒ
03/2019 to Current Takeout/Delivery Specialist
Bjs Restaurants Inc. – Addison, TX
In charge of making sure all pick-up and delivery orders are packaged and completed properly.
Completed all necessary paperwork using neat and legible handwriting. Communicated regularly with third party companies for delivery route details and changes.
Submitted receipts and money received from deliveries at end of each shift. Communicated customer complaints, requests and feedback to company management for swift resolution.
Completed and submitted logs and paperwork every day to maintain records. Informed customers of discounts, special offers and programs to enhance customer experience.
Sold 10% more desert items than coworkers by understanding customer desires and promoting appealing options.
03/2016 to 03/2019 Catering Coordinator
Jason's Deli – DALLAS, TX
Listened to customer needs and preferences to provide accurate advice and service. Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Coordinated consistent on-time deliveries of damage-free goods. Reported customer questions, issues and complaints to management. Tracked delivery information, mileage and fuel use while on shift. Boosted revenues by upselling and cross-selling products to new and established customers.
Completed all necessary paperwork using neat and legible handwriting. Supervised onsite team of 3, including delivery drivers and sales associates. 01/2015 to 03/2016 Waitress
Erickson Living – Dallas, TX
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored guests immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences. Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
Eൽඎർൺඍ ඈඇ
12/2020 BBA: Marketing
Texas A&M University - Commerce - Commerce, TX
Graduated with 3.5 GPA
Member of LionTv Broadcasting Internship -Secretary Member of Global Scholars Program
Coursework in Consumer Behavior, Management, Accounting, and Finance. Professional development completed in International Marketing. Majored in Marketing
Awarded Dean's List position Fall 2016-Fall 2017
Awarded President's List position Fall 2018-Fall 2019
'First Year Student' mentor
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