LOREN R. SMITH

AEAS OF EXPERTISE

EDUCATION

SELECTED ACCOMPLISHMENTS

**** ******* **. · Oviedo FL. 32765

adiw0r@r.postjobfree.com - https://www.linkedin.com/in/loren-smith-4921a574/

· Mobile 407-***-****

Over 21 years of experience working as a Sr. Principal Technical Support Engineer. Looking to further the technical strength of any origination and fulfill the goals of any company and its customers. I am very committed to the skills I have obtained and effective at completing tasks with minimal supervision. I have an outstanding record for delivering timely solutions within a dynamic, faster-paced environment. I have handled Services Request with a real-time resolution. I have worked in a team environment and lead if needed to resolve a critical problem. Seeking a position to leverage the technical strengths of an organization and contribute to its next level of success.

● Oracle Certified DBA

8 and 8i, Oracle 8.x ~ 11G, Oracle 12c ~ 19c

● Production Exadata Database support

● Microsoft Certified Professional

● Network Administrator

● Microsoft Certified Professional

● Network Design Specialist

● Excellence in Customer Service

● 95% real-time case resolution

● Effective at managing high volume caseloads

● Built and Maintain a Windows Network Environment

● Linux System configuration

BS ELECTRICAL ENGINEERING, HOWARD UNIVERSITY

BS COMPUTER SCIENCES, UNIVERSITY OF THE DISTRICT OF COLUMBIA FEB 1999 – FEB 2020

ORACLE CORPORATION

2018 – 2020 Sr. Principal Exadata Cloud Support Engineer

● Handled Services Request with a real-time resolution. Evaluation of configuration to determine root cause, collaborate with internal teams and development, filed active bugs to provide complete problem resolution.

● Tasked with managing SGA and Memory configurations, Datapump, and internal errors in the Cloud configuration.

● Collaborate with internal teams and development, filed active bugs to provide complete problem resolution.

● Oracle Cloud configuration and support.

2015 – 2018 Sr. Principal Platinum Patch Engineer for Exadata Server and Cloud Database

● Worked on the Platinum Patching team tasked with patching all Exadata Software, Hardware, and the Oracle database.

● All Exadata configurations were involved with-in the patch process, Full Rack, Half Rack, Quarter Rack, 1 8 Rack. Database configuration that was also patched(RAC, DATA GUARD, PDB, CDB) REFERENCES WILL BE PROVIDED ON REQUEST

Loren R. Smith 407-***-**** 2 of 2

2009 – 2015 Sr. Principal Exadata Support Engineer - DBA

● Tasked with Supporting all aspects of Exadata Software, Hardware)

● Work support Service Request for Database problem on Exadata/ODA, Patching problems, Configuration Certification, ASM and RAC issue on Exadata Cloud, also Hardware Ticket to replace and repair procedures. 2004 – 2009 Sr. Principal Tech Support Engineer - Oracle Support Services and Exadata Support

● Provided after-hours support for Critical customers, Top Accounts, and Platinum Support Accounts.

● Handled Service Request for high-level issues that involve down databases that were involved in corruption, datafile recovery, and slow startup issues.

2002 – 2004 Sr. Technical Support Engineer for Oracle Support Services

● Tasked with all aspects of the Oracle Database, from Performance and Tuning, Backup Recover, Standby Database, Import-Export, SQL Loader, and OPS aka RAC.

● Published documents in MOS on the current and older version of the database for customers to troubleshoot problems such as Import-Export, B&R configuration, and Standby database. 1999 – 2002 Technical Support Engineer for Oracle Support Services

● Tasked working SR(Support Request aka TARs) supporting the Oracle database servers software on Microsoft Windows, Linux, Sun Solaris, AIX, and HP platforms. Provided support to customers with installations, configuration, Administration, Tuning, Backup Recovery, and Corruption.

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