Manager Project

SAL MERCADANTE, PMP

*** ***** ** ****** - *** Hyde Park, NY 11040 - C 516-***-**** Email:******@*********.***

www.linkedin.com/in/salmercadante

Technical Program / Project Management / Client Engagement / Digital Strategist

Proven track record of implementing/driving complex, multi-dimensional digital projects to support business objectives while maintaining schedule and costs. Expertise in the implementation of business requirements to drive key business objectives. Constructive role in pushing digital technology solutions

Qualifications

PMP Certified

Agile/Hybrid SW Development

Firm Analytics Implementation

Superior Communication Skills

Risk Mitigation Skills

Deploying SaaS applications

Strong Business Fundamentals

JIRA/Confluence/ITIL trained

Digital Migration / Integration

RFP to SOW Process Ownership

Strategic Product Management

Best Practices, Innovative

Cloud Services Experience

Professional Experience

Sr. Project Manager, PMO 08/2019 – Present

Kaltura – NY, NY

Manage the delivery of technical and professional services to large EDU and ENT customers

Deploy and support Kaltura business model for customer success

Create and deploy new processes to ease rollout and support of video solutions

Oversee integration with major LMS systems as well as migration from existing platforms

Sr. Project Manager, PMO (Consultant) 04/2018 – 08/2019

JetBlue Airways. – LIC, NY

Produced the delivery of security SAAS solutions and network penetration prevention system

Worked with large, cross-functional development team to deliver secure cyber solutions

Oversaw integration of cyber protection system into back-end CC processing system into cloud environments

Delivery of front and back-office platforms, coordinating across various business and technology teams

IT Project/Program Manager 11/2013 – 01/2018

Cleary, Gottlieb, Steen & Hamilton LLP – NY, NY

Managed the upgrade and rebranding of the Corporate website, including integrated campaigns with both client and agency-side contracting agents. Managed UI/UX design with Agency

Ability to manage both technical and creative aspects, including UI/UX design of website

Reviews high level deliverables across projects and reports to senior management on projects status. Manage vendor SOWs to satisfactory adherence

Knowledge of the digital space, managing agile development, testing

Strong understanding of technical and financial risks, cost drivers and project roadblocks

Deployed lifecycle development, testing and deployment for application development for PMO

Managed international teams in support of regional IT deployments for global portfolio deliveries, using JIRA for Agile project management and SW deployments. Utilized Jira and Confluence as tools to manage development and project communication

Primary stakeholder liaison for technology implementations. Involved with finding vendors to meet program needs. Managed upgrade of legal recruitment system, allowing data to be shared from first contact, through interviews. C-Suite executive experience.

Project Manager 1/2012 – 10/2013

Healthfirst. – NY, NY

Documented client-facing web portal and new eCommerce/Healthcare initiatives.

Facilitated progress with 3rd party vendor RFPs as well as managing cross-departmental teams working with these 3rd party vendors.

Contributor to portfolio management and project execution. Manages resource planning.

Worked on web interface to financial backend for weekly reporting from a Unix-based system

Worked with design engineers to create very functional UI & UX designs. Ran testing for design

Ability to listen to SMEs, take direction on subjects that were outside my area of expertise, but then apply my PM skills and PMP training to drive the project forward to a successful end.

Delivered documentation to support complex system rollouts

Sr. Project Manager (Consultant) 12/2011 – 01/2012

NYU Medical Center. – NY, NY

Oversaw application and legacy system migration to new data-center facility.

Tasks include scheduling of application transitions with user community and App owners.

Performed risk assessment and company-wide communication plans.

Sr. Project Manager (Consultant) 06/2011 – 09/2011

Marcum Technology. – Melville, NY

Overseeing and managing technology implementations for clients. Responsibilities include client engagement, resource planning, out-sourced talent management, RFP and SOW creation.

Sr. Project Manager (Consultant) 11/2010 – 06/2011

Weight Watchers. – New York, NY

Managed international software and technology development projects to create, and then implement new innovative marketing offers to drive new interactive business with innovative on-line tools. Worked with UI/UX engineers on initial designs and storyboards

Ran projects from requirements gathering through integration and migration to existing eCommerce backend systems. Ability to translate technical terms into concepts and language for business collaboration. Provided data gathering for client interface

Created storyboards for initial IA. Managed web development of new marketing offers with oversight over agile development.

Sr. Project Manager (Consultant) 04/2010 – 10/2010

New York Times. – New York, NY

Managed the requirements gathering, project management and strategic planning of the integration of new B2C subscription site to a complex billing and eCommerce system.

Provided financial analysis while championing new global digital initiatives.

Worked within the PMO to provide leadership to junior team members

Part of initial deployment of the digital version of NYT – organizational transformation team

Use of influencing skills to help build a more collaborative environment

Director of Client Engagement 2006 – 2009

Warshaw Group, Inc. – New York, NY

Directed promotion and strategic vision of handheld software product line while managing projects and customer engagements.

Managed the strategic direction and marketing campaigns for mobile product. Managed and tracked projects against goals/SOW.

Designed integrated technical initiatives focused towards penetration into new business areas. Demonstrated process change to customers. Ability to present complex ideas clearly and effectively in a NYC Agency environment. Managed development team.

Worked with Sr. executive to build strategic objectives to support initiatives

Project/Program Manager, Computer Systems Manager 2004 – 2006

NYC Department of Information Technology & Telephony, - New York, NY

Leader of Emergency Communications Project to oversee high-level program plan for upgrade of NYC 911 & Communications systems. Managed large budget ($50M) and multiple contractors to ensure program objectives were met. Fixed price contract management.

Selected Contributions

Managed complex, multi-threaded program and systems integration plan

Manages scope and risk mitigation across all projects within program

Prepared analysis of available mobile platforms to meet customer needs

Provide governance standards across the program

Managed the introduction of vehicle routing systems into FDNY vehicles, while managing backend systems that integrated with complex CAD system

Owned PMO governance, while managing 8 direct reports

Integrated international response modeling data for NYC first-responders

Broad understanding of project lifecycle for 911 PBX replacement

Successfully implemented and maintained strategic alliances with customers and vendors to ensure program continuance.

Oversaw broad scope of technologies, including telephony, infrastructure and disaster planning.

Managed the budget, including change management for scope creep

Education & Credentials

Bachelor of Science Degree, Electrical Engineering, Polytechnic University, New York

PMP Certification, PMI Institute

Member of Project Management Institute, NYC Chapter

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