**** ********* *****, ***** ********, GA ***** 862-***-**** adivxo@r.postjobfree.com

Shahonda Graham

Objective

To secure a responsible career opportunity, where I can fully utilize my accounts receivable, customer service and leadership skills, while making a significant contribution to the success of my employer.

Experience

7/2017-Present Walmart Atlanta, GA

Order Filler/Picker

Responsible for completely and correctly filling customer orders in a timely manner

Ensure inbound and outbound shipments are accurate and free of damage

Transport orders to shipping locations/delivery platforms with material handling equipment

Conduct quality checks on orders and operate in compliance with OSHA and MSDS standards

Exceed company productivity standards

1/2015- 6/2016 Kroger Co. Atlanta, GA Deli

Clerk/Cashier

Handled large amounts of cash

Provided excellent customer service

Served as head cashier as needed

Prepared gourmet dishes, made artisan sandwiches and served local and imported cheeses

Trained new employees

4/2014-4/2017 Amazon East Point, GA

Seasonal Fulfillment Associate

Picked customer orders from all levels of multi-level mezzanine

Packed and shipped customer orders

Responsible for troubleshooting problems to resolution

Understood all aspects of production

Adhered to strict safety, quality, and production standards 1/2003 - 6/2009 Comcast Decatur, GA

Customer Account Rep

Answered inbound calls in a call center environment

Resolved escalated calls

Assisted customers with billing inquiries, troubleshooting, research and problem resolution

Updated account information

Provided one call resolutions

Data entry

Provided excellent customer service and exceed call quality expectations

862-***-**** adivxo@r.postjobfree.com

Shahonda Graham

2/2000 – 1/2003 NCO Atlanta, GA

Customer Representative

Handled inbound calls from customers regarding past due accounts

Assisted customers with billing inquiries

Processed payments

Updated account information

Data entry

3/1999 - 2/2000 TSYS Debt Management Duluth, GA

Account Rep III

Handled inbound/outbound calls regarding delinquent accounts

Negotiated settlements and adequate payment arrangements

Maintained FDCPA compliance

Meet and exceeded quality monitoring standards

Education

8/2000 – 5/2002 Advanced Career Training Atlanta, GA References

References are available on request.

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