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MONET L. BROOKS

*** *** ***** *** *LAS VEGAS, NV 89106 *

PHONE: 818-***-****

adivue@r.postjobfree.com

OBJECTIVES SUMMARY:

desire employment in a professional atmosphere utilizing my varied

skills, providing team support with opportunities for further training and

career advancement.

all LTE@ )

EDUCATION: Graduated in University of Las Vegas with AA

- Associate in Arts

Graduated in 2008

Big Brothers and Big Sisters

Las Vegas, Nevada

Intake Specialist

December 2017-June 2018

Review facility utilization of long term care medical center, related living

facility and home health care clients. Orders and overviews care

coordination evaluations, plans and assessments of care in addition to

performing care coordination follow up through telephone. Confers with

agents, family members, clients, discharge planners and physicians on

contract provisions, policy benefits eligibility determinations and eligibility

requirements. Confers with clients, claim department agents, staff and

service providers about the different state licensing criteria for acquiring

facilities.

Matthews Telkom

Customer Service Representative

Dallas, Texas

03/2014 to 01/3/2015

Assist with incoming calls regarding cable services providers such as:

Charter and Time Warner cable. Handled customer’s payments, products

and billing issues. Provide recommendations according to customer’s

needs on features, accessories, upgrades and rate plans. Handle

transactions in connection with activations of new customer accounts on

a computer terminal. Utilize operational systems to process purchases of

cable company products and services; i.e. collections, payments

upgrades and general office duties

McGuire Research

Customer Service Representative - Temporary Las

Vegas, Nevada

09/2013 to 2/2014

Handle inbound calls customer regarding survey’s for the politics for the

U.S voting. Provide location for voting residence.

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