Customer Care Manager, Operations Manager.

CURRICULUM VITAE

BIO DATA

Name : Kanyoro Roger

Sex : Male

Nationality : Ugandan

Date of birth : 18th June 1990

Marital status : Single

Contact phone : +256*********, +256*********, +256********* Email : *******@*****.***

Address : Buwaate, Kampala.

CAREER OBJECTIVE:To explore opportunities and secure positions for greater responsibilities and to acquire new challenges within to diversify my knowledge, skills and experience in sales and marketing, customer service, operations, administration and management. WORKING EXPERIENCE

2019 TO 2020: SALES SUPERVISOR AND OPERATIONS MANAGER AT SAVANNA EYEWEAR

DUTIES AND RESPONSIBILITIES HELD

● Achieving high levels of sales performance and results.

● Delivering excellent customer care service.

● Gaining and sustaining knowledge of eyewear products and trends.

● Maintained strict compliance with corporate communications and overseeing preparation of merchandise displays and presentations.

● Providing insight in bestselling items and low selling items. Ensuring management is well advised on trends.

● Creating an inspiring and motivating work environment that reflects integrity of the brand.

● Working together with fellow associates to foster teamwork and motivation.

● Making simple and fast decisions in the best interest of our customers.

● Acting as an ambassador of SAVANNA Eyewear and by consistently executing the brand standards.

● Knowing the product and staying current on new merchandise and fashion trends.

● Provided guidance direction and development to the store team in order to achieve profit revenue and customer service goals.

● Continuing executing all visual standards, store merchandising practices and inventory control activities.

● Ensuring timely delivery of customers orders that have been ordered online.

● Organising daily sales reports and checklists to ensure proper planning and running of the company.

● Organising work schedules.

● Following up with customers feedback in order to ensure better improvement of our products.

2017 to 2019: CUSTOMER CARE REPRESENTATIVE AT ISON BPO. DUTIES AND RESPONSIBILITIES HELD

● Handling customer’s problems in accordance with the company’s guidelines and policies.

● Answering telephone calls and providing appropriate solutions to customers’ queries.

● Calling customers to inform them of changes in service and new promotions.

● Served customers by providing product and service information and resolving product and service problems.

● Attracted potential customers by answering product and service questions and suggesting information about other products and services.

● Opened customer accounts by recording account information.

● Maintained customer records by updating account information.

● Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

● Recommended potential products or services to management by collecting customer information and analyzing customer needs.

● Prepared product or service reports by collecting and analyzing customer information.

● Contributed to team effort by accomplishing related results as needed.

2016: APPAREL HOUSE (CUSTOMER RELATIONS MANAGER)

DUTIES AND RESPONSIBILITIES HELD

● General maintenance of the business and stocking

● Ensured customer service and market outreach

● Followed up on customers’ demands and ensured customer satisfaction

● Providing daily trendy wear to clients and giving them tips on clothing

● Research on trendy wear

● Offering good word of mouth advertising

2015: REHOBOTH SUPERMARKET (OPERATIONS MANAGER)

DUTIES AND RESPONSIBILITIES HELD

● General maintenance and stocking of the business

● Balancing and accounting for the day to day activities

● Payment of suppliers and distributors

● Helping customers find the goods they need and feedback from them too.

● Successfully purchasing goods that are attractive and of good quality in order to meet the customer’s needs.

2014: GIANT P.P.P ENTERPRISES – (MOTORCYCLE SPARE PARTS SHOP) SALES ASSISTANT

DUTIES AND RESPONSIBILITIES HELD

● Distributed various motorcycle spare parts in and around Kampala and beyond boarders to Kenya and Tanzania

● Followed up with the shipment of motorcycle spare parts from various ports

● Buying and selling of various motorcycle spare parts around Kampala

● Creating a bigger market and growth of the company

● Excellent customer care and follow up on any feedback raised. 2013: NEW VISION (VISION GROUP) - Internship at Bukedde Marketing Department.

DUTIES AND RESPONSIBILITIES HELD

● Organizing events and product exhibitions’ at Bukedde marketing department such as bride and groom expo, ebutikiizi, ekiigo gumbya, ramadhan promotion etc that were known and appreciated by the local masses.

● Identified various problems in the marketing department and solved them as a team that led to better performance.

● Followed up with different various promotions and projects.

● Determination of the advertising budget of different promotions.

● Connecting with customers and value creating.

● Conducting research and data to identify and define audiences

● Managing campaigns on social media

EDUCATIONAL BACKGROUND

SKILLS

● High commitment to professionalism while putting attention to detail.

● Good leadership skills

● Strong interpersonal skills and I work well with others.

● Computer skills i.e. Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Google Sheets.

● Customer focus and excellent innovation skills.

● Meeting strict deadline schedules, Goals & being Results oriented.

● Believing in Team Spirit, intelligent and a very quick learner.

● Problem solving skills and quick decision making.

● Open minded, flexible, reliable and self-motivated.

● Excellent communication skills, both oral and written.

● Effective time management skills.

● Capability of working under minimum supervision. YEAR INSTITUTION QUALIFICATION

2017 ISON BPO CERTIFICATE IN CUSTOMER

CARE TRAINING

2011 - 2015 MAKERERE

UNIVERSITY BUSINESS

SCHOOL NAKAWA

BACHELOR'S DEGREE IN

INTERNATIONAL BUSINESS

2011 MAKERERE

UNIVERSITY KAMPALA

CERTIFICATE IN COMPUTER

TRAINING

2009 – 2010 MERRYLAND HIGH

SCHOOL ENTEBBE

UGANDA ADVANCED

CERTIFICATE OF EDUCATION.

2005 - 2008 ST MARY'S KITENDE

SECONDARY SCHOOL

UGANDA CERTIFICATE OF

EDUCATION

2001- 2004 CITY PARENTS

PRIMARY SCHOOL

PRIMARY LEAVING

EXAMINATIONS

● Hard working and very efficient.

● Excellent language skills in English, Luganda and Runyoro. INTERESTS AND HOBBIES

● Travelling and driving.

● Reading newspapers, magazines and novels.

● Socializing with people.

● Fashion

● Basketball and football.

● Listening to podcasts

REFEREES

MS KATUUTU BEATRICE

INVENTORY AND ADMINISTRATION MANAGEMENT SAVANNA Eyewear. Mobile number: 075******* / 078*******

MRS KATENDE JULIE

MANAGER APPAREL HOUSE

Mobile number: 078*******

**************@*****.**

MR ELLIOT BATEGEKA

TEAM LEADER ISON BPO

Mobile number: 075*******/ 077*******.

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