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Engineer Desktop Support

Madhya Pradesh, India
December 22, 2020

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Rajkumar Sahu

Address: C/o Shri Dashrath Lal Sahu

(Village Champa Seoni)

Tarpara suraj Ara machine near

(Sho para) 495671 (Chhattisgarh) Cell: +91-998*******,888-***-****


To work for the organization, which can give a better boosting, and prospect to my career and dedicate all my initiatives for the best presentation for which I present my candidature.


CMS Computers Limited, Kolkata at Bharat Aluminium Co. Ltd,Korba Chhatisgarh as a Senior FMS Engineer. Period of 17-03-2007 to 01-06-2010

HCL Infosystem Limited, Raipur. at Bharat Aluminium Co. Ltd,Korba Chhatisgarh as a Senior Engineer. Period of 10-06-2010 to 30-03-2012

CMS Infosystem Limited, Kolkata. at Bharat Aluminium Co. Ltd,Korba Chhattisgarh as a Senior Server Engineer.period of 01-04-2012 to 30-12-2014

Kaizen IT Services Pvt. Bharat Aluminium Co. Ltd,Korba Chhattisgarh as a Data center Engineer. Period of 01-01-2014 to 28-02-2016 Pvt Currently Posted on Raigarh (JSPL) Jindal Tamnar DCPP Chhattisgarh as a “Desktop Support Engineer”,. Period of 25-06-2018 to Till Date


A competent administrator with over 7th year of extensive experience in IT Infrastructure Support & Customer Services.

Technical expertise in managing company wide computers/ networks.

An effective communicator with demonstrated proficiency in interacting with clients and providing valuable solutions; thereby accomplishing a High Satisfaction Index.

Co-coordinating with strong analytical, problem solving & organizational abilities and support to our group members/Engineers.

Dynamic Technically competent and highly empowered IT Professional offering over 07 years of cross-functional experience in IT Infrastructure Active Directory/SCCM/ WSUS/Exchange 2013,Windows Servers 2008/2012 / Hyper-V / SAN Storage Administration with reputed concerns in the areas of IT Management & Support, Systems Administration, Installation, Configuration, Technical Support, Training & Development and Team Management.

Expertise in formulating integrated strategies while managing & leading teams for running a successful IT operations and streamline operations by utilizing and implementing processes that exceeds client’s

Proactive and customer focused professional with demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. Resolve problems within the agreed SLAs.

Well versed in designing and establishing components for complex, major projects to agreed project plans and to defined Technology standards to meet project requirements.

Proficient in undertaking the planning, implementation and documentation of technical projects.Provide technical consultation on current and proposed systems to other organizations and clients.

An effective communicator with strong team management, analytical


Infrastructure Development.

Client Requirement Gathering.


Technical Support/ Troubleshooting.

Educational Qualifications:

B.E (Computer science) 2002 to 2006 batch from Pt. Ravi Shankar Shukla University, Raipur (C.G.).

MSC (MATHS) MATS University Raipur CG 2012 – 2013 Batch

MBA (IT+HR) C.V. Raman University CG 2013 - 2014 Batch

Summary of Experiences:

Job Responsibility

Windows Administration for configuration, maintenance, backup and support for production Microsoft Windows 2000/2003/2008 enterprise servers.

Troubleshooting application performance and systems tuning on Windows Servers.

Monitoring Server performance, rapidly and effectively diagnosing and solving all outages or performance problems.

Providing 2nd and 3rd level Windows Server technical support to FMS Engineers.

Participating in an on-call rotation and assisting with 1st level hotline support as necessary.

Managing patch deployment with Windows Software Update Services (WSUS).

Installation & Maintainance of IIS, Active Directory, DNS, Group Policy.

Enhancing, maintaining and testing on-going backup strategies.

Assists all team members in performing functions necessary for continued operations of systems to solve problems with associated hardware and software.

The setup consists of Windows 2003 and 2008 based Single Forest Multi Domain AD Infrastructure with Group Policy.

McAfee ePolicy Orchestrator 4.0.0 Server monitoring and Virus report generation through Console.

Installation of MS-outlook clients and desktop support.

Installation of O/S, Win 2K Server, Win 2003 Server, Win 2k Prof, Win XP Prof

Job Profile in Details

Leading the support team of about 08 Engineers at client Location and co-ordination on the escalated tickets. Working as System Administrator and handling 1,000+ Servers. Installation, Configuration and troubleshooting of Servers Active Directory, DNS Server,SCCM, WSUS,Exchange server,DHCP, MS Cluster servers (Physical and Virtual), MS SQL Server, SAN storages, tape libraries, Performing backup job through CA ARC 16.5 tools etc. My Expertise is in managing all the production servers, cluster nodes, domain controllers and migration of servers from P2V and V2V and to plan to minimize the downtime for physical server migration. In adding up, I am a single point of contact for any customer escalations linked to above handlings

Operating System – Installation, Configuration & Troubleshooting of Server ( File Server, Raid, Application Server, DHCP, Active Directory, FTP, Server Sharing & Security, Permission of Shared Files, Group Policy Creation) of Windows 2k/2003/2008 Server.

LAN – Switch & Hub Configuration, Cableing ( Patch Cable-Straight/Cross )

Lotus Notes Client ( 6.0.3 ) – Installing, Configuration ( Config home server/passthrough server, Replication settings, Time zone ) & Troubleshooting ( Local Replica creation, Mail preference, User Prefarence, Replication Scheduling, Archive, Old data backup, ACL )

Hardware – Working experience with HCL, Dell, Hp, Compaq, IBM pc & HCL,Dell,HP,Compaq & IBM(specialy HS21/22 IBM Blade, X-Series Servers), Difference type of deskjet/dotmetrix/line printer ( Hp, Epson )

Software – Installing, Configuration & Troubleshooting of verious type of office used software ( ms office 2k/2003/2007, Adobe, Salcat, Autocad, Dialux, Calculux, Polaris, Iras VPN Client, Dameware )

Mcafee Antivirus – Installation & Configuration of Mcafee Antivirus with Epo Egent. Congured Virus scan console (Scheduling, Auto update & Configuration of other settings.

MAIL – MS Exchange 4.5,Exchange 2003,Exchange 2007 and Lotus Domino (Ver. 6,6.5,7 &8.2)

Installation and maintenance of CCTV camera, DVR, Biometric recognition system, attendance punching system, Secure Entry System.

Windows 2003,2008,2012 /AD,SCCM,Exchange Server Administration :

Installation & Up-gradation of Windows Servers.

Installation of Different Server Roles & Features.

Management of Active Directory in Multi Domain Environment.

Creating Network Teaming and Managing Server Clustering.

Creating & Managing Users & Groups accounts.

Creating & Managing Local & Group Policies.

Installing, Configuring & manage DNS Servers.

Installing, Configuring & manage DHCP Servers

Analyzed, Designed, Tested and Implemented System Center Configuration Manager 2007.

Deployment of OS through SCCM 2007.

Managing Pakedge Distribution through SCCM 2007.

Managing WSUS server for Patch management.

Managing File Servers.

Managing MacAfee Antivirus server.

Configure & Manage HP MSA 2000 storage & HP SAN Switch.

Creating & managing daily backup job through CA ARC 16.5 tools.

Configure & Manage MS SQL 2008/2012 Server.

Data Centre Operations & Infrastructure Management.

Storage Administration:-

Manage and support DSA storage infrastructure consisting of multiple arrays & Brocade fibre channel switches.

Experience with storage protocols such as SCSI, Fibre Channel, and SAS.

Monitoring & troubleshooting health of Storage & SAN Switch on daily basis to Retain 100% uptime on all storage & SAN Hardware.

Updating Firmware on DSA Storage Hardware.

Document storage infrastructure and analyze system logs.

Manage and support Production & DR environment.

Server & Tape Library Administration:

Handling HP (Rack mount DL Series) Servers

Handling IBM (Blade and Rack mount X & HS Series) Servers

Handling IBM Tape Libraries.

Updating BIOS, Firmware and PSP of the servers

Coordination with Vendors for Server Hardware Faults


Software Skill : C, C++, VB, JAVA

Database : Oracle 8i


I undergone a training in C.S.E.B., Power Plant of Korba West (Chhattisgarh)


Participated in various sporting events in school & College.

Participating in Distt. Level 1500m race.


Date of Birth : 18th June 1980

Sex : Male

Marital Status : Single

Nationality : Indian

Proficiency in Language : Hindi, English

Father’s Name : Shri Dashrath Lal Sahu

Mother’s Name : Smt. Firteen Bai Sahu

I consider myself pursuing Computer Science Engineering aspects. I desire to exhibit my ability to work in a term & for continuous learning with positive attitude & innovation. I thereby declare that the information furnished above is true to the best of my knowledge.


Place: Rajkumar Sahu

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