Heather L. Rich, PA-C, MSPAS

**** **** *** *, ***********, MN 55406

715-***-**** adivnl@r.postjobfree.com

Certified Physician Assistant with nearly a decade of experience in Pediatric Orthopedics as a provider and manager. Passionate about humanizing healthcare, improving efficiency and access in the industry, as well as providing medical care abroad.

EDUCATION

Master of Science in Physician Assistant Studies, May 2012

University of Wisconsin – La Crosse in partnership with Mayo School of Health Sciences and Gundersen Lutheran Medical Foundation

Bachelor of Arts with Highest Honors, May 2007

Hamline University

Biology Major, Summa Cum Laude

International Partnership for Service Learning Abroad, Spring Semester 2006

Galapagos Academic Institute for the Arts and Sciences - Ecuador

Ecology, Evolution, and Social Anthropology in the Galapagos

CERTIFICATION & LICENSURE

Nationally Certified Physician Assistant, NCCPA #1104735

Licensed Physician Assistant, State of Minnesota, License #11204

Pediatric Advanced Life Support

Basic Life Support

PROFESSIONAL AFFILIATIONS

American Academy of Physician Assistants

Minnesota Association of Physician Assistants

EMPLOYMENT as CERTIFIED PHYSICIAN ASSISTANT

Gillette Children’s Specialty Healthcare

Interim Director of Advanced Practice April 2019 - January 2020

Physician Assistant - Full Time July 2012 – present

Pediatric Orthopedics, Saint Paul, MN

●Management of 42 advanced practice providers across eight specialties

●Oversight budget, utilization, hiring, staffing, program development including virtual care

●Outpatient and inpatient management of acute, acquired, congenital and neuromuscular orthopedic concerns in children and teenagers and adults with childhood onset disabilities

●First assist in variety of lower extremity and spine cases; exposure and closure fascia to skin

●Peri-operative care including admissions, rounding, discharge and followup coordination

●Independent outpatient management of fractures, post-op care after single event multi-level surgery, surveillance of at-risk hips and spine, initial and followup management of clubfoot, hip dysplasia, scoliosis, back pain, limb length discrepancy, torsional anomalies

●Appropriate triage/referral to orthopedic and other specialty MD practices

Summit Orthopedics May 2014 – December 2015

Physician Assistant - Casual

OrthoQuick, Woodbury & Vadnais Heights, MN

●Initial care of walk-in orthopedic injuries, pain, postop concerns

●Customer service – focus on quality and efficiency

Target Clinic January 2013 – May 2014

Lakeville, MN

Physician Assistant - Casual

●Primary care, minor illnesses, immunizations, and physical exams

●Customer service - focus on quality and efficiency

INTERNATIONAL VOLUNTEER EXPERIENCE & EMPLOYMENT

●Physician Assistant (Surgical Assist) and Medical Interpreter

OpalHouse/Fidalgo Rotary, San Lucas Toliman - Guatemala, March 2018

●Physician Assistant (Surgical Assist) and Medical Interpreter

Global Health Volunteers, Chulucanas - Peru, Oct 2014

●Physician Assistant (Surgical Assist) and Medical Interpreter

Gillette Children’s/Hospital Voz Andes, Quito - Ecuador, March 2013

●Itinerary Design and Travel Coordinator, Galapagos J-Term 2009, Hamline University

●English Teacher, Liceo Naval, San Cristobal, Galapagos, Ecuador, 2007-2008

●Reservations & Hospitality, Hotel Teclas, San Cristobal, Galapagos, Ecuador, 2007-2008

●Tour Guide, Yepez FamTur, Galapagos, Ecuador 2007-2008

LEADERSHIP & TEACHING EXPERIENCE in ORTHOPEDICS

●Orthopedic Resident On-Boarding & IS Training quarterly, 2014 - present

Train new PGY-2 residents from University of MN at onset of & throughout rotation

Focus on logistics and patient care process including Cerner EMR training

●Medical Student Casting Workshop monthly, 2014 - present

Gillette Children’s Specialty Healthcare

Hands-on training session for University of MN medical students on orthopedic rotation

●Pediatric Orthopedic Lecture annually, 2014 - present

Bethel University PA Program – Saint Paul, MN

Overview of pediatric orthopedics for PA students

●Splinting with Osteogenesis Imperfecta monthly, PRN, 2014 - present

Gillette Children’s Specialty Healthcare

Information and training for parents of children/young adults with OI

●Splinting Workshop annually, 2012 - present

Musculoskeletal Management in Pediatrics Conference hosted by Gillette Children’s

Hands-on training session for primary care providers and general orthopedists

PROCESS IMPROVEMENT & COMMITTEE INVOLVEMENT

Gillette Children’s Specialty Healthcare

Information Systems Provider Bridge Group 2017-present

Orthopedic Department Representative

Bridge communication between providers and IS staff

Monthly meetings and PRN feedback regarding provider training, support, updates

Preventing Avoidable Readmissions HAC Committee - Member at Large 2016-present

Collaborative Governance Committee - Vice Chair APP Governance 2018

CHSPS Leadership - Provider Representative 2017-present

CLINICAL TRAINING EXPERIENCE

Master of Science - Physician Assistant: Clinical Rotations 2011-2012

· General Surgery, Mayo Clinic, Rochester, MN

· Orthopedic Surgery, Mayo Clinic Health System – FHC, La Crosse, WI

· Transplant Surgery, Mayo Clinic, Rochester, MN

· Family Medicine, Mayo Clinic Health System – Northland, Barron, WI

· Hospital Internal Medicine, Mayo Clinic, Rochester, MN

· Emergency Medicine, Mayo Clinic Health System – Northland, Barron, WI

· Cardiology, Gundersen-Lutheran, La Crosse, WI

· OB/GYN, Mayo Clinic Health System – Austin, Austin, MN

· Dermatology, Mayo Clinic Health System – FHC, La Crosse, WI

· Psychiatry, Gundersen-Lutheran, La Crosse, WI

· Pediatrics, Olmstead Healthcare Center, Rochester, MN

PRE-PROFESSIONAL HEALTHCARE EMPLOYMENT

Spanish Language Medical Interpreter

Mayo Clinic Health System - Menomonie, WI, May 2009 – May 2010

Community Living Assistant (Personal Care Attendant)

Aurora Residential Services - Menomonie, WI, May 2009 – May 2010

Clinic Assistant, Scheduler, & Spanish Medical Interpreter

Midwest Health Center for Women - Minneapolis, MN, May 2008 – May 2009

RESEARCH EXPERIENCE & EMPLOYMENT

Research Assistant, Vaccine Technology

Syntiron, Inc. - Saint Paul, MN, September 2006 – May 2007

Research Assistant, Immunology Department

University of Minnesota – Twin Cities, June 2005-August 2005

Advisor: Keli Hippen, PhD

REFERENCES: Contact Information available upon request.

Walter Truong, MD

Supervising Physician, Spine & Lower Extremity, Gillette Children’s

Michael Healy, MD

Supervising Physician, Gillette Children’s & Lifetime Clinic

Kristina Erickson

Manager - Performance Management Strategy Office, Gillette Children’s

Tom Novacheck, MD

Pediatric Orthopedic Surgeon, Gillette Children’s

Libby Weber, MD

Pediatric Orthopedic Surgeon, Gillette Children’s

Natalie Halbert, RN

Orthopedic Surgical Unit Charge, Gillette Children’s

Jen Maytum, DNP, PNP

Previous Manager, Advanced Practice Providers, Gillette Children’s

Barbara O’Connell

Retired Professor of Anthropology, Hamline University

Ashley Pierson

Merchant Director of Laptops and Tablets at Best Buy

Personal reference: a friend who has also experienced my travel and itinerary planning first hand

Bridget Duffy

Chief Medical Officer, Vocera Communications Inc.

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