Manager Customer

Cherie Pressley

***** *. **** **.

Gurnee, IL ***31

Cell: 847-***-****

**************@*****.***

Objective

Devoted and hands-on individual looking for a position to apply experience, leadership, and communication skills for the overall benefit of the organization and their customers. Aug. 2011 – Present Batory Foods Des Plaines, IL

Corporate Credit Analyst Oct.2018 -Present

Regional Credit Analyst Sept. 2011 – Oct 2018

● Appointed as Credit Department Trainer for Microsoft Dynamics Great Plaines, Microsoft D365, and all other related department functions.

● Developed Credit Department training manual and Job descriptions

● Appointed as Credit Department after hours emergency contact for internal and external customer issues

● Works independently performing credit investigation, evaluating the credit strength of customers and making credit decisions within establish guidelines

● Interfaces with the sales team and various departments to ensure timely adjudication of transactions

● Successful management of 100M + dollar portfolio

● Approves transactions up to $250K and/or provides high quality recommendations to higher authority

● Analyzes economic and industry conditions

● Reviews customer disputes, determines root cause, and provides proper remediation

● Develops relationships with internal and external customers

● Understands and communicates credit department policies

● Actively participates in department projects and cross-functional teams

● Assists in company-wide quality improvement initiatives July 2010 – Aug. 2011 Solo Cup Lake Forest, IL

Customer Account Specialist

● Worked with outside vendors and Market Managers to grow business by offering viable solutions to product issues and customer inquiries

● Facilitated resolution of issues regarding customer’s orders

● Ensured accurate submission of customer’s orders

● Worked with Supply Chain and other internal departments to resolve and execute on time delivery of orders

● Assisted with special projects as assigned

May 2006 – Feb. 2009 ThyssenKrupp Stainless North America Bannockburn, IL Project Management/Credit Analyst

● Project Manager for business side of Aceva Software Implementation

● Member of implementation team for SAP-FI/SD

● Created Credit Department SAP and Aceva process manuals

● Trained new and temporary employees on credit and system processes

● Prepared monthly suite of financial reports for Board of Directors

● Visited customers to obtain discrepancy resolutions

● Secured/Applied credit lines for new & existing accounts

● Member of the “Green Initiatives” Committee

Additional Experience

October 2016 – Present

Commissioner, Grandwood Park, Park District Gurnee, IL Preschool Director

Responsible for the overall operation of the Park District Preschool (Little Learners Preschool) Development of Operational Manual for Little Learners Preschool Annual budget preparation and monitoring to ensure budget stays balanced Staff development

Marketing and Special Events Manager

Development of Marketing Plans of Park District

Recommendation of Cost/Income Analysis for Park District facilities Budgeting

Support program growth

Six Sigma Yellow Belt Certified

Project Management Essentials Certificate

Education

HD Jacobs High School Algonquin, IL

College of Lake County Grayslake, IL

Special Information

Windows 10, Microsoft Great Plaines, Microsoft D365, JD Edwards, SAP, AS400, Aceva, Visio, Microsoft Office Suite

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