Sr. Systems Engineer
Resume:
STEPHEN ZOLLARS
https://www.linkedin.com/in/stephenzollars
Owings Mills, Maryland 21117 ********@*****.***
SENIOR SYSTEMS ENGINEER
Senior Storage and Windows Engineer with extensive experience in all facets of Information technology. Over 20 years of experience designing, implementing and managing Windows servers and enterprise storage. Excellent problem solving and troubleshooting skills. Proven ability to write documentation and give training on storage and servers. Microsoft Windows 2000-2019
MS SQL Server
EMC CX/VNX
MS Exchange
MS Clusters
HP and Dell Servers/Storage
Netapp FAS, AFF
Active Directory
TCP/IP Routing and Switching
DNS/DHCP
VMware
OES\eDirectory
EXPERIENCE
Baltimore Police Department Baltimore, Maryland 2015 –Present
Sr. Systems Engineer
Responsible for maintenance and troubleshooting of the department’s Windows and Linux servers, backup system and storage systems. Trained and mentored other team members on applications and services. Acted as technical consultant on buying decisions.
Designed and implemented new Netapp AFF storage system and Brocade Fibre Channel switch fabric. Migrated existing data from HP Storageworks array resulting in higher speed, better security and higher fault tolerance for multiple applications.
Designed and implemented new Commvault Hyperscale backup system to replace outdated tape system. This system included offsite replication for disaster recovery. This resulted in faster, more granular backups and restores that completed in minutes instead of hours.
Setup and rolled out Airwatch Mobile Device Management system. Migrated over 2,000 agency phones from Good mdm to Airwatch resulting in less downtime and easier management. Also allows easy access to internal websites and application via phone browser (Airwatch vpn).
Upgraded 5 node OES 2011 cluster to OES 2018 resulting in better security, higher speed and more flexibility in share management.
Managed Vmware cluster on Cisco UCS hardware.
Pushed applications and changes with scripting and policies.
Verizon, Inc., Silver Spring, Maryland 2011 – 2015
Sr. Storage Solutions Architect
Responsible for designing complex storage and backup systems based on meeting or exceeding customer requirements for speed, size replication and archiving. This includes ensuring clean integration with the other elements in the customer’s site.
Helped secure a large deal by designing a Disaster Recovery solution that met all of the client’s needs. By utilizing Netapp Snapmirror and Oracle Dataguard, ensured the Disaster Recovery site was always prepared with data meeting their Recovery Point Objective and Recovery Time Objective.
Designed a system utilizing Netapp self-encrypting disks and Netbackup encryption to meet a customer’s compliance needs and secure the sale.
Saved money for a client and kept them happy when they needed offsite retention of backups added to their current system. Designed a backup archiving system utilizing replicated Quantum DXi appliances. This allowed them to meet their archiving and compliance requirements without having to change their existing backup software and structure.
Developed and maintained close working relationship with san and backup vendors including EMC, Netapp, Quantum, HP and Symantec. These relationships resulted in rapid access to critical resources when needed.
Developed strong relationships with vendors to ensure Best Practices were always followed in designs, resulting in deep customer satisfaction and reduced install and support issues
Verizon, Inc., Beltsville, Maryland 1998 – 2011
Sr. Operations Engineer
Responsible for maintenance and troubleshooting of over 3000 Windows NT/2000/2003 servers worldwide in a 24x7x365 operation. Trained and mentored other team members and served as 24x7 On-call tier 3 escalation point. Responsible for engineering product offerings and services. Consulted with clients on technical aspects of their sites. Recognized multiple times for efforts in restoring functionality to downed sites.
Reduced downtime across all clients by developing and standardizing methods for recovering downed servers.
Led the team that engineered and supported the Digex\Verizon Microsoft cluster product offering. This cost effective product was sold to many clients who needed increased uptime for their databases. Digex\Verizon was an early pioneer in providing clustered solutions to clients.
Helped design and implement the Digex corporate Active Directory as well as the AD product offering for our customers. Also consulted with clients on the best way to design their Active Directory structure and how to integrate it with their existing directory structure to ensure stability and utility.
Lead Engineer in productizing new storage systems, fiber switches and HBAs to be used by clients for their clustered databases. Tested the systems and wrote documentation to ensure the systems were always setup and maintained correctly
Documented and ran the migration of a number of clients from various local storage systems to Enterprise storage. All migrations were successful with no data loss and high customer satisfaction.
Developed and conducted training classes for the entire support team on clustering, storage, Active Directory and Exchange. The increased team knowledge resulted in shorter downtimes for clients.
Involved in the process to standardize install configuration of software packages, resulting in faster time to completion of trouble tickets as every admin would have prior knowledge of how servers would be configured.
John’s Hopkins APL, Laurel, Maryland 1997 –1998
Software Support Admin
Responsible for desktop support for three departments at APL. This included supporting Windows 95 and Windows NT, Printers, networking and application support. Managed the migration of a department of 150 people from Windows 95 to Windows NT resulting in a large drop in worker downtime and trouble tickets.
EDUCATION
Bachelor of Science (B.S.) Geography
Pennsylvania State University, University Park, Pennsylvania
Microsoft MCSE Windows Server 2003
Microsoft MCSE Messaging on Windows Server 2003
EMC Information Storage Associate Version 2 (EMCISA)
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