Sales Analyst
Resume:
Mahamoud Abdi
763-***-**** ******@********.***
EDUCATION
Augsburg University Minneapolis, MN Graduated January 2019
Bachelor of Arts, Major: Business Management Minor: History
WORK EXPERIENCE
Business Analyst ITM21st, Minneapolis, MN May 2020-September 2020
Developed comprehensive technical solutions to solve business problems i.e. (Certi-Death Portal).
Facilitated and monitored thorough testing of requirements before product releases.
Quality Assurance, Wells Fargo Minneapolis, MN Nov 2018-October 2019
●Analyzed business requirements and user experience goals in an agile environment to develop test plans.
●Generated users’ stories documents on Wells Fargo CCM software.
Consultant, Medlab Media Group, Madrid, Spain June 2018-August 2018
●Analyzed artificial intelligence SDLC which resulted in detailed functionality implementation recommendation for client.
●Worked cross functionally in an agile environment with the artificial intelligence and marketing department to develop overall client recommendations.
Business Analyst, Midpointe Event Center, Saint Paul, MN January 2018-May 2018
●Analyzing company financials to help with competitive pricing which increased sales by 5%
●Gathered requirements for the company's new POS system to help increase sales for the company.
Business Intelligence Intern, Travelers Insurance, Hartford, CT June 2017-August 2017
●Created a SQL data table finder tool for improved efficiency in analyses for 80+ tables.
●Modified 60+ QlikView Applications to meet the correct standards set by the clients.
●Solution helped to save client 50+ hours, translating to ~$10,000
Help Desk Student Worker, Augsburg University, Minneapolis, MN January 2015-September 2018
●Troubleshoot technical problems using ServiceNow ticketing system.
●Performed preventive maintenance and computer hardware and software issues.
Student Orientation Leader, Augsburg University, Minneapolis, MN December 2014 – September 2015
●Led a group of 80 students in their transition to college by familiarizing them with the campus, academics, geography and culture.
●Facilitated skits, activities, and group conversations to get students to know each other and the surrounding community while also building a welcoming and inclusive environment.
SKILLS & INTEREST
●Project Coordination
●Business Analysis
●Test Plans/Cases
●SQL
●Troubleshooting
●Business Analysis
●Documentation
●Agile Methodologies
●Leadership
●Data Analysis
●Customer Service
●Excel
●ServiceNow
LEADERSHIP
●Augsburg Day Student Government
●Augsburg Student Activities Council
●Emerging Leaders Program Mentor
●TRIO Program
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