Front Office Medical
Resume:
KAITLIN KLINGEMANN
512-***-**** • *******.**********@*****.*** • Conroe, Texas 77304
SUMMARY
Organized, detail oriented, team player seeking a position in a medical setting to assist physicians, nurses and other medical staff to facilitate patient care.
EXPERIENCE
Front Office Specialist Concentra Urgent Care Lewisville, TX Jan 2017-February 2020
Checking patients in and out in a timely manner
Facilitate schedules and chart prep for pain management and orthopedic surgeon on a weekly basis.
Contacted patients regarding scheduled appointments with specialists/treating physicians.
Verified insurance benefits for Urgent care patients.
Utilized the TDI website to confirm statuses of companies within the Texas subscriber network.
Assisted with rooming patients, taking vital signs and starting visit notes for providers during high volume times in the clinic.
Responsible for obtaining authorization for physical therapy referrals and assisted with scheduling evaluations.
Communicated with multiple internal physicians regarding approval and denials for specialist and diagnostic referrals for workers compensation patients.
Assisted in cross training back office staff for front office duties.
Responsible for training staff on new programs.
Responsible for explaining patient insurance benefits and eligibility upon check in.
Assist with all non-injury services such as drug screens and BAT services.
Multitasking and organization used daily in all of my tasks and duties.
Answer phones daily.
Communicate with adjusters and nurse case managers regarding workers compensation claims and patients.
Use of Allscripts, Occusource, 10-Key and EMR scanning system (PEARL and APM).
Senior Research Technician Coordinator (shift lead) Pharmaceutical Product Development Austin, TX Aug 2015-Aug 2016
Ensure procedures were performed accurately and on time for each study.
Responsible for training on new procedures to prepare technicians for upcoming research studies.
Assigned daily tasks appropriately to staff on duty.
Made sure inventory was up to date Held technicians accountable.
Assisted with procedures such as phlebotomy, vital signs and EKG.
Integrated communication plans between appropriate departments to facilitate dissemination of safety policies.
Assisted on dosing of research medications orally and intravenously.
Research Technician Coordinator Pharmaceutical Product Development Austin, TX Jul 2013-Aug 2015
Led the dispersing of Kinetic days i.e. dosing days for research medication.
Ensured all areas were stocked with proper equipment and supplies.
Worked side by side with research technicians and ensured they understood each procedure and were comfortable performing required job duties.
Communicated between research teams and physicians.
Performed procedures such as, but not limited to, vital signs, phlebotomy and EKGs.
Implemented better communication with the paramedic department and the laboratory.
Research Technician Pharmaceutical Product Development Austin, TX Mar 2013-Jul 2013
Performed vital signs, phlebotomy and EKGs daily.
Performed up to 100 blood draws on any given day.
Followed OSHA and HIPPA regulations and requirements daily.
Responsible for keeping the procedure areas clean and organized.
Communicated to my superiors on a daily basis regarding procedures and patients.
Internship South Austin Surgery Center Austin, TX Dec 2012-Mar 2013
Assisted with room prep before surgeries.
Prepped all supplies for surgery daily.
Assisted with room clean up after surgeries.
Assisted with some clerical work such as chart prep and ensuring patient charts had updated forms Assisted in recovery taking vital signs, etc.
Communicated with supervising nurse on staff daily regarding all surgeries for the day.
Ensured surgery board was kept up to date.
EDUCATION AND TRAINING SKILLS
Medical Assisting
Allied Health Careers Institute Austin, TX, United States 2012
Dripping Springs High School Dripping Springs, TX, United States 2010
Electronic medical records, Microsoft office, medical terminology, copy/fax machine, windows, 10-key, Filing, charting, answering multiple phone lines, patient scheduling, workers compensation cases/approvals, employee training, new project roll-outs/training, phlebotomy, injections, inventory, patient/provider communication, electronic charting, paper charting, client communications.
Contact this candidate