Manager Data Analyst

Cristina Herrera

** ********* **** ******

The Woodlands, TX 77380

(832) 562 – 7029

**************@*****.***

Professional Summary: Results driven manager with successful track record in overseeing client services, operations, and internal teams.

Experience

March 2019 – Current Project Manager, Buck Global LLC – The Woodlands, TX

-Standardize documents for company implementation

-Produce end-to-end project plans for incoming business and other projects

-Stay sales minded for other services the company offers that a client may need

-Own all milestones for projects and follow up with needed resources to stay on track

-Lead internal and external meetings to keep everyone up to date and on the same page while maintaining timelines

December 2016 – March 2019 Senior Data Analyst, Conduent – The Woodlands, TX

-Liaise between the client, vendors, and file coding team to ensure quality of data and system coding

-Attend client touch bases and lead vendor meetings

-Process monthly reporting, ACA, and other vendor/client files as needed with quality assurance

-Monitor work for continuous improvement to avoid escalations and E&O

-Participate in system testing

March 2016 – December 2016 Benefits Service Manager, Aon Hewitt – The Woodlands, TX

-Successfully brought client implementation from red status to clean green, saving time and money

-Meet with client and own plan requirements and changes with all downstream projects

-Report to the client daily, weekly, monthly, and quarterly within SLAs and other monitored metrics

-Update all parties involved in projects of requirements or law changes

-Own Annual Enrollment planning and requirements from kick-off to debrief

-Assist with talent and staffing for business unit

October 2010 –February 2016 Benefits Operations Manager, Aon Hewitt – The Woodlands, TX

-Manage operations of client team and implementing of new work as well as vendor relations

-Lead system testing for large projects such as Annual Enrollment

-Mentor other BOMs within the firm to become successful in their role and nurture continuous improvement

Education

University of Houston – BA: Literature

Skills

-Leadership

-People skills

-Strong communicator

-Analytics

-Self-motivated

References: Available upon request.

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