Ravi K Manda – SAFe® Agilist ITIL® CSM®

214-***-**** adivb5@r.postjobfree.com:adivb5@r.postjobfree.com

https://www.linkedin.com/in/ravi-manda-56092245/

Summary

Technology and digital transformation leader with experience in leading and directing IT projects from inception to launch. Experience in managing account, modernization of applications, managing digital transformation projects, building cloud native, technical leadership, client partnering and repeated success in delivering various applications in multiple domains.

Adept at analyzing client requirements and maintaining productive client relationships.

Define, manage, and improve the software and product development processes by working closely with high-performance engineers.

16+ years of overall IT experience with 5+ years of technical management, 7+ years of agile software delivery, 5+ years in AWS cloud platform, capable of delivering large scale software, microservices, digital transformation projects on time and budget.

Experience in building, developing, and managing high performing teams.

Effectively used 9 Box Succession plan to monitor performance and identify potential of the team members.

Manage team members in career progression, foster teamwork, coaching and mentoring to achieve their goals.

Experience in financial (Mortgages, Commercial, Business & Retail banking) - worked for Bank of America as full time Associate, and as a consultant for Capital One & PennyMac.

Actively involved and lead designing, developing cloud enabled applications and migrating database into AWS Cloud.

Strong experience in working with stakeholders located across geographies.

Contribution to organization building through participation in recruitment, Innovation, Tech with Ops, training, Disaster recovery and Business Continuity programs.

Experience in Scaled Agile Framework® (SAFe®) underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps

Technical Skills

Project Management

Resource Management

Release Lead

Team Management

Agile Software delivery

Application Architecture

Conflict Management

Matlab, C, IIS, JavaScript

Microsoft Stack & AWS Cloud

C#.Net, ASP.Net MVC, Web API and WCF

SQL Server, SSIS, SSRS, Oracle and Teradata

AWS, EC2, RDS SQL, Elastic Cache, S3 & SQS Queue

BitBucket, Jenkins, jFrog, Ansible, GitBash, TFS and SVN .

NewRelic, SumoLogic, Splunk, Swagger, HangFire, SVN, TFS

JIRA, Version One, Lite Speed & Confluence

SAFe Agilist, Agile\Scrum\Kanban & WaterFall Methodology

Teradata SQL Assistant & ARGO Customizer Tool

Certifications & Trainings

Certified Scaled Agile Framework® (SAFe®) 4.5 Agilest

Certified Scrum Master® (CSM)

ITIL® Foundation Certificate in IT Service Management (Expired in AUG’2019)

ARGO Teller applications training from ARGO Inc., Richardson, TX

Data Inc. New Jersey Consultant Oct’19–till date

Client: Bank of America, Plano, TX

Modernization of CREW & Digital Strategy: Enhanced and designed new microservice based architecture application “Redesign WOLF” by extracting it from existing monolithic CREW application.

Managed the MSP integration work for Payment Returns and successfully launched multiple SSIS packages in production environment successfully.

Managed the effort of setting up CICD pipeline for entire middleware jobs by following bank standards. Leading towards modernizing the application.

Web & Database Server Migration: Successfully managed the effort of CREW web server migration effort within two months of taking up project with Bank of America.

Created implementation and deployment strategy by bringing all the stake holders under one platform to achieve multiple implementations to on live.

Successfully delivered SQL Server 2016 migration effort, Disaster Recovery exercise and SDA release with flaw less code.

Define Guidelines and deployment strategy: Successfully lead, coordinated and completed 7 major efforts within the last 10 months without any issues, in addition to it added efforts to cleanup SDM\CICD process, educated team for proper guidelines in maintaining branches, defining release & deployment strategy by creating detailed implementation steps that can be used as an example for CREW monthly releases.

Tech Stack: C#,ASP.Net,VB.Net, WebServices, Angular, WebAPI, Entity Framework, Jenkins, BitBucket, TFS, jFrog, Ansible, Splunk, JIRA, SQL Server, SSIS, Oracle, Javascript, HTML, TOAD and MSP.

NumbersOnly Inc., Hurst, TX Director, Application Services July’15 –Nov’2019

Responsibilities:

Technical Delivery : Manage technival delivery for the clients PennyMac & CICI’s pizza.

Work with client/customer to create technical strategies, frameworks, project initiatives and provide resources.

Analyze client systems, propose, present new architecture and technologies.

Built, developed and managed high performing teams at brierly+partners with total strength of 30 people.

Pre Sales : Help sales team with estimations, client presentations, propose architecture, implementation plan and timelines for new and ongoing projects. Developed accurate estimates and drafted project resource plans.

People Management:

Monitor performance & potential of individuals using 9 Box Succession Planning.

Regular connect with team and individuals to understand the team needs, understand and resolve conflicts

Understand the team by collecting information formally and informally.

Client management :

Responsible for management of the overall development / design teams providing both leadership and technical guidance at brierly+partners.

Execute and track issue identification and resolution and customer relationship maintenance of identified work streams or microservices.

Interacts with senior management levels at a client and/or within PennyMac, Cici’s Pizza & brierly+ partners, which involves negotiating or influencing on significant matters

Client: Brierley+Partners, Frisco, TX (July’2019 – Sep’2019)

Technical Development Manager

Application: Loyalty as a Service

Digital Transformation: Managed the effort of defining the microservices architecture, design & technology stack by coordinating with client VP, technology directors and internal architects to deliver initial milestones per contract.

People leadership: Built 30+ member team in offshore and onshore by splitting them into 6 agile cross functional teams aligned to business functions with effective org by defining solid line and dotted line reporting model (Team leads, Developers, DevOps and QAs), built 9 Box Succession talent plan and formed foundation to start the product development in Loyalty domain.

Provide direct supervision and leadership to a team of .Net developers, DevOps and QA’s.

Microservices & Business functions: Played key role in identifying business functions as micro services by analyzing existing product, setting up cross functional teams aligning them to business functions.

Project plan & Milestone document: Successfully competed milestone documents, defining deliverable for each mile stone and tied with the contract. Manage and deliver software components per SQW.

Tech Stack: .Net Core, WebAPI, AutoFac, EF 6.0, AWS, Google Cloud, APIGEE, ISTIO, Postgress, GitHub, Dockers, Kubernetes, New Relic, Splunk, JIRA, Confluence, Slack, Ubuntu, Multi-tenant and cloud agnostic application.

Client : PennyMac Loan Services LLC, Plano, TX ( Mar’2016 – June’2019)

Lead System Analyst\Technical Lead

Applications: Customer Portal, Mortgage Insurance and Credit Reporting

Mortgage SAAS Platform: Contributed and successfully delivered two microservices as part of PennyMac’s proprietary mortgage servicing software built in as SAAS platform using latest technologies.

Modernize Customer Portal: Led the effort upgrading PennyMac’s customer web portal, migrated to AWS cloud platform, with Oauth based login process, decoupled MSP with loan servicing, one time draft and recurring payments and replace with PennyMac’s SAAS platform.

Build Business functions: Played key role in delivering mortgage insurance and credit reporting as of SAAS platform by using latest technologies MVC, AWS Cloud.

Production Support: Responsible for 24/7 production support for Customer Website, continuous monitoring with New Relic, Sumo logic, & Elmah.

Cloud\AWS: Leads and directs team design & developing Cloud native applications using Amazon Web Services (AWS), used S3, Redis Cache, Elastic Search & SQS Queue.

Achievements: Improved customer experience by reducing down time by introducing notification system using New Relic to notify respective team’s through multiple channels emails and SMS about spikes in error rate & performance issues with Customer Portal & API.

Tech Stack:, Amazon Web Services (AWS), Amazon RDS SQL Server 2012, ASP.Net MVC, Web API, Entity Framework, Unity Frame work, LINQ, TFS, Redline, New Relic, MSP, HangFire, Snowflakes DB, Sumo Logic and Agile\SCRUM.

Client: Capital One, Plano, TX (July ‘2015– Mar 2016)

Consultant

Applications: TCR, StaffOne, Impact360 and ARGO Teller

AWS Migration & Scaled Agile: Successfully led the migration effort of Retail Bank IT applications and database into AWS cloud by leveraging key AWS components. Involved in Scaled agile environment with DevOps culture. Participated in PI planning, release code through Agile Release Train (ART)

Software Vendor Coordination for TCR & StaffOne: Successfully launched vendor applications StaffOne\Impact 360 & TCR in production environment, setting up lab, test environment and release TCR's into capital one branches.

Release Lead for Teller Application ARGO: Involved in Retail Bank IT digital transformation, worked as a Release Lead for the ARGO teller application by partnering with IPS team.

Development: Build automatic deployment script for TCR Server and Client. Scripts for production release for the application. Creating, testing in SIT & UAT, reviewing and release in production.

Tech Stack: Amazon WebServices (AWS), Amazon RDS SQL Server 2012, ASP.Net MVC, Web API, Entity Framework, Unity Frame work, LINQ, VersionOnr and Agile\SCRUM

.

Prosoft IT Services Inc. Rochester, NY Programmer Analyst June’2012 – Dec’2014

Client: BCBS, Richardson, TX (April’14 – Dec’14)

Consultant

Responsibilities:

Successfully defined report design, specification by coordinating with line of business and developed state mandate and Medicare assessments reports. Automated the reports by using Microsoft technologies.

Adhoc reporting using Teradata and SQL Server on Claims & Membership

Writing complex SQL queries to generate reports for customer using TSA and SQL server

Tech Stack: Teradata, SQL Server 2008 R2, SSIS, C#

Client: Capital One, Plano, TX (May’13 – April’14)

Consultant

Responsibilities:

Agile Migration: Involved in Agile transformation from Waterfall implemented projects under Retail bank IT.

Developed Service Verification Tool using C#.Net 4.0 to connect all the branch teller machines periodically and verifies the teller window ARGO service is running, and try restarting if they are not paused.

Integrating Home Equity products into Teller systems using ARGO Customize Tool.

Developed Archive Logs tool using C#.Net 4.0 & LINQ Console application that encrypts, compress log files and event logs on the teller machine.

Implemented all the ARGO purge data scripts in SIT and Production environment.

Tech Stack: Amazon Web Services (AWS), Amazon RDS SQL Server 2008 R2, ARGO, ASP.Net MVC, LINQ, SVN, Version One and Agile\SCRUM.

Client: Bank of America, Addison, TX (Jun’12 – May’13)

Sr Developer

Responsibilities:

Mentoring contractors, performed activities like splitting major tasks into small tasks, assigning, tracking the progress, running daily scrum meeting, providing technical help and reviewing code.

Redesign of SSIS packages, SQL jobs and their flow and optimizing procedures.

Maintaining & break fixes for underwriting portal developed using ASP.Net MVC, JQuery, HTML and CSS.

Involved in emergency builds, production support activities and solving severity one tickets

Performance Improvement of overall process, includes redesign/rearranging of SQL jobs, database restore approach and optimization of procedures

Writing and optimization of complex SQL in application database and Optimized database backup, transfer & restore process between multiple data centers using Light Speed.

Involved in Disaster Recovery exercise and Business continuity program (BCP).

Tech Stack: C#, SSIS, SQL Server 2008 R2, Scrum Master, LINQ, ASP.Net MVC, ADO.NET, TFS, Quality Centre

BA Continuum India Pvt Ltd Senior Analyst Apr’08 – Dec’11

Applications: Global Loan Monitoring Solution and Business Overdraft (Wholesale Banking Technology)

Planning & BAU Setup:

Successfully created BAU & Production support model for offshore team that monitors critical nightly jobs that renews business banking & commercial loans.

Lead team to handle production support for middle ware applications that does loan reviews and renewals.

Leading Initiatives:

Successfully lead the effort of migrating complex C# Jobs into SSIS packages for nightly jobs that pulls data and creates renewals & review for business and commercial loans

Successfully lead ongoing middle ware effort of ETL process that pulls data from multiple sources like ECRIS, Experian, TransUnion & Deposit data, process data to create automatic decision for reviews & renewals for business, commercial loans.

Primary SSIS Architect: Designed and owned around 30 complex agents that loads data from different sources and processed for automatic decision in Business & Commercial Banking.

Interview Process: Member of Interview panel, resume selection, coordinating with HR and interviewing people. Key role setting up 50 member team in Treasury credit technology.

Innovation & Improvement:

Innovation SPOC for Wholesale Banking Technology. Involved in Tech with Ops program.

Initiated reusable components, SSIS templates, Report Automation Tool, best practices to save Time & Cost and to ensure code quality and increase efficiency.

Tech xChange: Initiator/Lead for the group TCT, primary objective is to build business knowledge among multiple teams to give and gain technical and domain knowledge within Wholesale banking.

Design, Coding & Releases:

Extensively wrote back end SQL Views, Stored Procedures, Functions, DTS (SSIS) Packages for data loading using SQL Server 2005/2008, T-SQL

Setup & managing lower environments, coordinating production releases and support postproduction warranty issues.

Tech Stack: C#, ADO.NET, WCF, SQL Server 2005/2008, Application Blocks, SSIS, Scrum Master, SSRS TFS, SVN, Share Point Portal, Clear Quest, Infragistics Controls and Microsoft Guidance Packages.

Inforica Inc. & India, Toronto, Canada \Hyderabad, India Consultant\SSE May’05 – Mar’08

Pandemic Screening Application - Health Care Product

Zoological Information Management System (ZIMS)

Achievements: Worked as Onsite coordinator, able to work with offshore, show direction and work with client to deliver above two projects successfully.

SreeGo Solutions India Pvt Ltd. Software Engineer Nov’03 – April’05

Sanjaya Vehicle Tracking System

Document Management System

www.iciciknowledgepark.com

National Institute of Oceanography (CSIR-India), Visakhapatnam, India Project Trainee Mar’03 – Sep’03

Routines and Interface for Image Compression and Ocean Modeling.

Professional Qualifications:

Master’s in computer application (MCA) from Biju Patnaik University of Technology

Bachelor of Commerce (HONOURS) from Berhampur University

Awards & Recognitions:

2018 - PennyMac - Recognition with a PennyCoin as token of appreciation for introducing cross browser testing tool when development team wanted to release major UI changes, but business is unable to validate portal on Safari latest version from Mac book.

2017 - PennyMac - Recognition from business for proactively looking for production outage for Customer Web Portal and solve before it was reported by our customer service channels. Achieved by introducing notification system using New Relic. “Ravi from our IT group found this issue through proactive monitoring before it was reported by our customer service channels and was able to act on it right away.”

2010 - Bank of America - Bronze award from LOB, plays a key role in GMS 5.0 release and facilitating the Technology and Business sessions within the team resulted in improving team capability.

2009 - Bank of America – Certificate of Recognition for mentoring and leading the initiative GMS 3.5 release and SONAR conversion to GMS.

2004 - SreeGo Solutions – Award for leading team for building Document Management System.

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