Desktop Support/Network System Administration and Security

Academically accomplished Information Technology and Network Security analyst currently contracted by UCSF Health IT Service Desk. Looking for a position to apply the experience and academic knowledge in Network support/Network security and IT support.

TECHNICAL CERTIFICATIONS

CCNA RS certification

CompTIA Security+ certification (SY0-501)

CompTIA A+ certification (220-901/220-902)

Cyber security certificate of accomplishment, CCSF

Network security certificate of accomplishment,

Cisco Network Academy

SKILLS

●Windows and Macs desktop support, hardware and software

●VoIP phones support and configuration / Cisco softphones configuration

●VPN support and maintenance (Pulse secure)

●MS Active Directory administration

●Active Directory access support

●MS Office suite support

●Adobe products installation and support

●VM solutions and support for Macs and PCs

●Installation and configuration of network devices (WiFi access/Ethernet patching)

●Network share drives / Sharepoint access and support

●Preparing devices for remote work, encryption and installation of compliance software.

●Active support of data backup solution via Crashplan by Code42

●Box access support and CipherCloud solution for PHI storage

EXPERIENCE

UCSF Health, Brisbane, CA February, 2019 – Present

IT Service Desk/IT Security and Policy, L2 Analyst

Responsibilities

● Administers and install security software and controls

● Monitor Compliance with UCSF Security 2.0 Policies and Procedures

● MS Active Directory administration

● Managing monthly security patches on managed devises

● Managing and supporting VPN accounts and users

● Remote support of all UCSF managed devices

● Administration and access control of shared network drives and printers

● Managing installation and support of DPPE (Dell Data Protection Encryption)

● Managing data backup solutions for Windows and Mac devices

● Box Sync and CipherCloud solution administration and support

● Diagnosing and support of all necessary software used by Researchers and Medical professionals at UCSF

● Creating and maintain service records via ServiceNow system

BMW of San Francisco, San Francisco, CA

2013 – 2017

Diagnostics Master Technician

Responsibilities

●Worked with BMWNA technical support team to provide tech. support for BMW of SF technicians.

●Set up and managed programming sessions (IRAP) to correctly find and address software errors in BMW vehicles.

●Networked necessary equipment for programming sessions

●Updated information and entertainment systems with current level of software.

●Prepared and filed necessary paperwork to a warranty department.

●Trained technical personal

BMW of San Francisco, San Francisco, CA

BMW Master Technician

Responsibilities

2006 – 2013

●Completed necessary diagnostics and repairs on BMW PHEV hybrid and BEV electric vehicles

●Worked with service advisers and customers to provide correct diagnosis

●Completed documentation for warranty department

●Provided brand specific solutions/technology/products.

●Consulted and provided technical and sales support for customers, sales and parts departments

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