Service Project

Mukund Mohan

Transformation Leader – Business Operation and Digital Solutions Wipro Technology

A seasoned leader who blends innovation, transformation and efficiency into the IT solution being designed and deployed. With 25 years of IT experience in digital transformation, application outsourcing and management consulting, I have grown professionally and been instrumental in multiple transformation journeys of the clients. I partner with client executives to drive the transformation programs to deliver values to business and improve Wipro’s presence within client IT landscape.

As a delivery leader, I am currently responsible for Transition and Transformation of North American Clients of Wipro in Business Application space and manage client delivery relationship. In my prior responsibility as a leader for solution engineering and product design, I was responsible for Global business of Hospitality, Travel, Transport and Public Sector vertical of Wipro Limited. My key responsibilities included market analysis, Opportunity identification and value propositions to client through business solution design, driving business demands, nurturing partner eco system, advisors and analysts’ relationship and was responsible for global order booking for the business. During my tenure, we added new net clients as well as consolidated our footprints with top 10 clients.

Previously, as a consulting partner, I nurtured the customer relationship and engagements with CXOs for consulting areas in Business Performance Optimization, IT Strategy and Outsourcing for Retail and Consumer Goods Clients in North Americas. I has collaborated with our clients (NA and UK based) to deliver industry leading improvements through BPM (Operational Improvement

/ Shared Service Design), IT Strategy, IT/Digital Transformation and Change Management. As consulting partner, I was responsible for ensuring alignment of clients’ business objectives and Wipro’s solutioning and value propositions. I had consistently delivered above business target

(revenue and OM) for 20 consecutive quarters before moving to new role. Overview

A seasoned professional with consulting and technology leadership with 25+ years of experience in IT Industry.

Key achievements as Application Delivery Leader

o Manage Complex Client Transformations to delivery business benefits and improve end to end IT Support capabilities

o Maintain executive client relationship during transformation phase o Oversee solution deliveries for portfolio of accounts. o Lead client discussion for solution and delivery assurance o Hire and nurture local and global team of professionals

Key achievements as Application Solution Design and Delivery Leader (selective examples) o Delivered over 100% of vertical topline (Order Book and Deal Margin) of 350+ Mil USD o Driving work force migration and technology consolidation of leading clothing manufacturing client.

o Delivering digital solution to leading Automotive client in Europe and enabling Future Mode of Operation with vision to become NO TOUCH Operation (for middle tier IT systems)

Sensitivity: Internal & Restricted

o Next Gen CARGO solution for leading south American airline o Instrumental in delivering digital platform for rental company client o Design and deliver the solution to take over E Commerce platform for clients (this platform enables more than 50% revenue client’s)

o Nurturing partner eco systems targeted for strategic clients to deliver business values o Negotiation with clients for project budget, pricing, Contractual and legal terms o Created Experience/Innovation Center for leading Logistic client

Management consulting experience in Business Operational Excellence, IT Strategy & Transformation, Process, and Program Management (selective examples) o Oversees and managed multiple retail clients to set-up and run their CoEs and program management offices

o Responsible for managing and growing Wipro’s footprint within Top 10 CBU Accounts o Delivering digital transformation program for leading retailer in USA o Helped one of the largest electronic retailer to optimize their COGS operations o Helped one of the largest retailer to optimize their customer support services through organizational process re-engineering, realigning and re-architecting supporting IT systems to improve customer satisfaction and reduce the operational expenses o Helped one of the largest Consumer Goods company to redesign their commodity trading business to optimize (procurement to distribution) their operating cost as well as enable them to integrate with new entity (TO-BE acquired) through standardization and optimization.

Application Development and Project Management

o Program Managed 20-50 Mn portfolio for Automotive client’s Purchasing and Supply Chain IT business

o Managed global development teams (Wipro, Client team and Eco System Partners) to develop NE management platform for new product launch. o Managed team of 50 technical staff responsible for NE OPC Application environment o Lead the team to build and deploy SNMP protocol based agents to manage TCP/IP equipment.

Possess strong communication, leadership, analytical, relationship management and problem- solving skills coupled with domain knowledge in Retail, Consumer Goods, Telecom, and Automotive.

Key Skills

IT / Business Consulting IT Strategy IT Service Delivery Project Management Account Management Transition/Outsourcing Solution Designing Customer Engagement Lean / Six Sigma Employment History

Wipro Technologies (2000 – till date)

o Application Services Delivery leader:2019-till date: responsible for Application Services delivery and client relationship management for North Americas.

Value Delivered – Seamless transition and service delivery take over from In house IT of Cloth Manufacturing Company and transforming them in shared services organization. Additionally, laying out the foundation for technology consolidation and establishing framework for digital transformation. Sensitivity: Internal & Restricted

Workplace Innovation Technology Client – empowering digital workplaces, which means connecting people to information, faster and more conveniently than ever before. With highly customized Oracle EBS platform with combination of On Prem and Cloud Application, took over 80+ FTEs Application Support and Operation. This uniqueness of this transition and transformation program was that it was done 100% remote in the midst of COVID 19 pandemic with minimal disruption. Currently stabilizing the operation to continue next level of transformations (Automate, Eliminate and Simplify) to improve delivery services.

Multi-Level Marketing Company – World #1 direct selling company, the client’s IT landscape is quite complex based on its global footprint. In a multi-phase transition strategy of client, phase 1 includes 200+ global applications; 200+ FTEs; 4 regions / delivery locations.

Garment Manufacturer and Marketer – client is one of the largest manufacturer of activewear and underwear in North America. This transition involved Lift and Shift of complete IT landscape (Apps and Infra) and in-house team supporting the IT Landscape for over 30 years. Completed the transition ahead of timeline with 100% GREEN status and 7/7 CSAT. CEO and COO personally commended the successful transition and greeted the team (Wipro as well as Current team). Technology Client – Client is leader in the business segment (Print and distribution). 7 LOBs; 400+ Apps; 320+ FTE; 5 Incumbents; Constrained timeline to meet COO directive. Successfully completed the transition and handed over to Steady State Team. After initial hick-ups due to ITSM platform, delivery is stable and SLA compliant. o Solution Design and Presales:2014-18: leading the solution design and delivery for of Hospitality, Travel, Transport and Public Sector (HTTP) vertical of Wipro Limited. Key responsibilities include client relationship management (sponsor for key accounts), market analysis, Opportunity identification and value proposals to client through business solution design, driving business demands, nurturing partner eco system, advisors and analysts’ relationship. Key Achievements were – recognized as fastest growing vertical and best vertical Company Award based on new business wins (growth rate), quality of deals and delivery operation excellence.

Value Delivered

Logistic Client – multiple turn-key solutions to transform their legacy platform and migrate to new digital technology platform. Consolidating and optimizing service delivery solution through onsite-offshore delivery model as well as multi-vendor consortium solution.

Consumer Transport Client – taking over ERP Support and Development work to deliver speed and cost advantage.

Department of Transportation, State Government (USA) – enabled crew management and maintenance operation of transport department of state government to move from paper based operation to digital platform. This system enabled agency to utilize its resources more effectively and deliver citizen services in timely manner. Sensitivity: Internal & Restricted

Travel Client – Designing solution to take over E-Com platform to support and enhance the functionalities. This platform is responsible for more 75% of total revenue of the client.

Equipment Rental Company – Transformed the digital platform of the company contributing to major revenue (current) growth and enabling company’s strategic direction to move into new business segment.

Travel Group Companies – transitions the support and development of Ecom platform of leading travel agencies to make them responsive and enable IT support for strategic business growth to capture new age travelers.

Nordic Transport Client – responsible for deal commercials and ADM solution in total outsourcing solution.

Transport Agency in APAC – Won total outsourcing deal with key focus CLOUD transformation solution.

o Consulting Partner:2003-14: started as Project Management Consultant to move to Partner role to be responsible for Customer relationship, Sales (OB, OM and Revenue), and delivery. As Consulting Partner, grew consulting business from 2 Mil USD to 10 Mil USD in 4 years.

Value Delivered

Global Retailer – created business case for transforming their customer services support organization to improve cost as well as service levels. Delivered over 1.8 million annualized saving through Organization Design, Service Rationalization and Technology Improvement.

Created STORE IN BOX IT solution for Store Operation to deliver service efficiency and speed.

Consumer Goods Company – Enabling Shared Service Organization for Global customers through business process optimization and Migration strategy. Delivered Multi Million dollars of realized saving for Business operation functions through process re-engineering and reorganization service delivery including recommendation for delivery center.

Electronic Retailer – COGS Optimization solution to reduce from 18% to 9-10%. Partnered with NA based Retail Customer to define overall IT Strategy and derive value from their QA activity outsourcing, conceptualizing, and driving process driven transformation initiatives.

TOS deal solution leader and also responsible for creating solution for shared Services for Business Analysis, Project Management, Release & Deployment Management functions.

Specialty Retailer USA– Responsible for design of Shared Services organization and integrated solution, Org Change Management and Process Standardization Sensitivity: Internal & Restricted

Pharma Client – Delivered ~15% saving on current spend for their IT Operation portfolio through process re-engineering, re-organization recommendation and redistribution of non-support activities as pilot. Projected estimated benefit from this optimization is over 5-7 Mil for total portfolio.

Non-Profit Hospital and Insurance Client – Successfully completed process improvement and change management initiative for leading Healthcare based client by setting up standardized processes across IT organization. Responsible for delivery, client management and new business and/or lead generation. Auto Manufacturer – Guided Fortune 100 Company to build and deploy ADM processes for their global Shared Service Organization. o Project Manager:2000-03: Responsible for development, maintenance and support for NE applications for one of the largest Telecom OEM vendor.

Value Delivered

On Time Project Delivery, customer management and product roll-out. Delivered one of the first Fixed Price Project within organization and got certified in Six Sigma. Nurtured team members to become technical leads and project managers.

Srisoft Tech Pvt Ltd (1999-2000)

o Project Leader:1999-2000: start-up venture to build telecom product to manage IP enabled devices with CA platform. Responsible for project delivery/timeline reporting to Product Manager.

HCL Infosystem Limited (1996-1999)

o Senior Consultant:1998-99: leading customer project delivery for MRP development on Oracle platform. Responsibilities included Customer Relationship and Project Management. Key achievements were On Time project delivery, Managing new scope with additional budget and Customer Satisfaction. For last 2 projects, I was directly reporting into Location Head due to my client management capabilities.

Value Delivered

Collaborating with Sales leadership team of organization to identify and conceptualize the custom developed applications for Indian clients. Developed custom MRP (Finance, Payroll, Cost & Benefit and Inventory Management) for one of the largest valve manufacturer as Project Leader o Consultant:1996-97: Application development and support for Government clients. Professional and Consulting Experience

Building technical leadership in the area of Digital technologies and Oracle product suites.

25+ years of collaborative working with client to deliver leading digital solutions to drive business values and customer experience.

Sensitivity: Internal & Restricted

15+ years of consulting experience in the area of Operation Improvement, IT Strategy and Transformation, Project, Program and Portfolio Management

20+ year of project management consulting experience in designing, developing and deploying IT Applications and Infrastructure (setting up IT Infrastructure for enterprise level application hosting) in multi-vendor environment.

Mentoring and guiding teams during CMMI journey for L2 and L3. Conducted SCAMPI gap analysis to create a road map for successful SCAMPI “A” assessments.

8 years project management experience in managing development and maintenance of outsourcing projects for major Telecom client.

Professional Memberships and Achievements

Cloud Foundation

Oracle E Biz

SAFe 5 Agilist – Leading SAFe Agile

Business Leader Program (by Wipro Limited)

Certified Project Management Professional (PMI)

COBIT, TL 9000

Certified Transition Leader

ITIL Certified

Lean and Six Sigma – Green Belt

SEI-CMMI – Certified Assessment Team Member

Personal Detail

Email ID – ******.*****@*****.***

Phone# +1-612-***-****

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