Management, Merchandising, Administration, Customer Service
Resume:
Curriculum Vitae
Michelle Carelsen
South African
Caucasian
Female
Married
English and Afrikaans
Code B Drivers
Own Vehicle
Tweefontein
Polokwane
0700
066-***-**** alternative
*.******@*****.***
Profile
I am a young, ambitious, assertive and hardworking lady. I regard professionalism, independence, teamwork, high standards, punctuality and being organized as an essential part of my personality and working abilities. I feel that this is an important aspect of me that sets me apart from others and allows me to be successful in all things I participate in. I am a creative person who is not afraid to take big steps in taking on new challenges. I am a fast learner and always willing to take on a new challenge.
Skills
Customer Service Dedication
Customer Relations Organisation
Team Leader Problem Solving
Team Work Administration
Creativity Positivity
Working under Pressure Meeting Deadlines
Computer Literate Good Written & Verbal Skills
Top Strengths
Achiever
For me, every day starts at zero. By the end of the day I want to have achieved something. Being an ‘achiever’ pushes me to do more, to achieve more and to learn more. It brings me energy to work long hours without burning out. It’s the push that I can always count on to get me started on new tasks and new challenges.
Maximiser
Excellence, not average, is my measure. When I work on something, I nurture it, refine it and stretch it towards excellence. I do what it takes to get things right. I build on what I do best.
Adaptability
I am a very flexible person who can stay productive when the demands of work are pulling me in many different directions at once. This strength also enables me to respond willingly to the demands of the moment even if it pulls me away from my plans. I thrive in environments where I must deal with unexpected requests, unanticipated problems, or changing priorities.
Includer
I believe that we are all equally important, no matter what race, sex, nationality, personality or faith. No one should be left out. I want to draw everyone in to feel the warmth and support of others.
Consistency
Checking tasks, assigned to me, off my list brings me great pleasure. I am quite content when I have performed to the best of my abilities. I am also a straightforward person who likes to do what works and tend not to focus on showy, complex or confusing manoeuvres when doing my work.
Educational Qualification
Hoërskool Pietersburg 2005 - 2010
Afrikaans 1st Language 77%
English 1st Additional 72%
Math’s Literacy 79%
Life Orientation 85%
Business Studies 55%
Hospitality Management 86%
Tourism 88%
Tertiary Qualification
Future Flyers Academy Jan – Feb 2011
Safety Emergency Procedures
Aviation Medicine with AED
Dangerous Goods
Ditching
Fire Fighting
Slide Jumps/Evacuation
Aircraft Specific: Boeing 737-200
Employment History
Company: Britz Transport Polokwane
Time Period: 1 April 2018 – 31 October 2018
Position: Temporary Admin Assistant
As admin assistant my responsibilities would include basic administrative duties such as receiving and making phone calls, filing, reporting on petty cash in and out, contracts for new drivers and companies, emails and communication to head office as well as drivers and companies. Daily load recon and data capturing for all loads invoiced and invoices and statements had to be done every forth night for drivers on loads done and payments made. If necessary, I would also be responsible for creating new information documents and assisting with invoicing of loads that had to be delivered.
Reference: Mornae de Wilzen 076-***-****
Company: Cotton On Group South Africa
Time Period: 19 September 2016 – 15 July 2017
Position: Field Visual Merchandiser – KIDS Pretoria Region My duties as Field Visual Merchandiser include implementing and constantly reinforcing the global Visual Merchandising standards, guidelines and layout of the Kids brand in the Pretoria and surrounding region consisting of 12 stores. Weekly and monthly store visits need to be conducted to ensure that all stores maintain the global brand image and the necessary changes are made to ensure sales are boosted in the region. On each visit skills assessment is done to determine if store team needs any additional training, store team would also be taken through any changes made to assess understanding and future ability to implement required changes. Monthly store layouts and floor plans drawn up for all stores based on new campaigns or changes as directed by global communication from Head Office in Australia. Assisting with all Flagship store set up, new store openings and training of new store teams to ensure high standards and global consistency. Daily reports including store photos on visits to be sent out to superiors for feedback. Administrative duties include fixture counts, confirming delivery of in store marketing material and displays.
Reference: Sandra Du Plooy 079-***-****
Company: Cotton On Group South Africa
Time Period: March 2016 – 18 September 2016
Position: Store Manager – KIDS
As store manager my accountabilities included achieving sales targets and KPI’s as well as store standards with stock management, visual merchandising as well as stockroom standards. With leading the team, I had to ensure a positive morale and that all team members achieve personal goals and set tasks. As manager I conduct on-going training in store to new and old team to ensure that they are in line with the Kids standards and procedures. Overall, I would focus on performance and effective growth for team members and the store. Reference: Jacques Botha 079-***-****
Company: Cotton On Group South Africa
Time Period: May 2015 – February 2016
Position: Regional Manager – KIDS North Region
As a regional manager my responsibilities included ensuring all stores achieve set targets and KPI’s as well as our wage budgets. I would also be accountable for all stores to fall in line with the brand/campaign merchandising as well as overall standards. As a regional manager I was also accountable for all risk and compliance related aspects in my stores to ensure we are in line with the group values and policies. As a brand we were proud of ensuring our teams are trained well and happy in our environment. Most of all my responsibility would be to ensure that all aspects of the business worked together successfully.
Reference: Trudy van der Riet 061-***-****
Company: Cotton On Group South Africa
Time Period: June 2014 –April 2015
Position: Store Manager and Trainer– KIDS
As store manager my accountabilities include achieving sales targets and KPI’s as well as store standards with stock management visual merchandising as well as stockroom standards. With leading the team, I ensure a positive morale and that all team members achieve personal goals and set tasks. As trainer I conduct induction to new and old team to ensure that they are in line with the Kids standards and procedures. Overall, I focus on performance and effective growth for team members and the store.
Reference: Trudy van der Riet 061-***-****
Company: The Platinum Group t/a Vertigo Clothing
Time Period: September 2013 – May 2014
Position: Visual Merchandiser
As Visual Merchandiser my duties included planning the set up and structure of the store and executing a weekly set up with a strict deadline. Planning a monthly team dress for all team players and drawing up weekly feedback on products and set up in store. Other duties included leading and motivating the team and to guarantee a good customer experience. A very big part of my daily duties included assisting with admin to ensure that all files, banking, product transfers and other paperwork was in order. All around I had seen to it that the operations and visuals of the store worked together to ensure that the store performed at an optimal level.
Company: House of Busby t/a Mango
Time Period: February 2013 – June 2013
Position: Assistant Manager & Visual Merchandiser
As Assistant Manager my main objective was to see that the store and the operations had a good flow with no hiccups and that exceptional customer service was delivered. Daily tasks included motivating the team to reach set targets, doing daily admin, receiving stock, sending out stock, refunds and daily cash ups.
As Visual Merchandiser I was responsible for the overall image of the store according to international standards. Duties also consisted of weekly window changes and feedback on how certain products did in different spots/locations within the store.
Company: House of Busby t/a Marion and Lindie
Time Period: April 2012 – January 2013
Position: Sales Assistant
3rd
Key Holder (August 2012)
Assistant Manager (November 2012)
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