Logistics Specialist/Exports/Customer Service
Resume:
SONIA SASHA MONTERRUBIO
RESUME
PROFILE
Customer Service in Chemical, Oil and manufacturing Industries
Exports
Transportation/Logistics
International / Domestic
Customer Retention
Contract Negotiation
Inside Sales, Quotations, Load Board
Air, Ocean, Rail, OTR, Over Size, Hot Shots, Direct Shipments, Team Drivers, Over Size, Bulk, Tankers, FCL, LCL, FTL, and LTL
Cash Against Documents, BOL’s, MSDS, Certificate of Analysis, Hazmat Dec
Distribution, Warehouse Inventory, Dispatch
SAP, EDI, Microsoft, AS400, OTM, TMS, Oracle
Independent worker
Bilingual Fluent Spanish
CONTACT
PHONE:
EMAIL:
***********@*********.***
HOBBIES
Gardening
Swimming
Bicycling
Exercising
Hiking
Home Improvements
EDUCATION
Currently enrolled – AAS 2 year credited - Supply Chain Management
Lone Star College – Associate Business
Klein Forest High School - Diploma
WORK EXPERIENCE
UNIVAR SOLUTIONS (Chemical Distributor) - TRANSPORTATION PLANNER
June 2019 – April 18, 2020 – Major lay off due to oil prices down and Covid-19 Loss of business.
Responsible for planning and tendering transportation (bulk/tanker) loads for multiple major accounts requiring various chemicals.
Daily time management required to dispatch carriers to manufacturing/suppliers for loading to ensure on time requested delivery schedules were met for hazardous and non-hazardous loads.
Properly manage the transportation function through the TMS (Transportation Management System) OTM (Oracle Transportation Management) and SAP daily.
Plan and Tender shipments based on delivery dates to ensure customer requirements are met in a cost-effective manner.
Also responsible for the Schlumberger account managing their Southern oil drilling sites delivering various chemicals.
Obtain freight rates from carriers for new lane requests as well as confirm freight rates for agreed contracts.
Worked with plant employees to monitor and adjust tank product inventory levels.
Worked closely with team members to meet and exceed set goals for complete customer satisfaction.
Work with local branches and sales daily for capacity planning, special requirements, and forecasting.
Responsible for maximizing Univar USA private fleet utilization for deliveries to include dispatching for tank washes.
Schedule deliveries with Company equipment and set-up common carrier pick-ups (dispatched loads) upon best quotations received.
Reconciling DCI freight expense variances (approve invoices).
Provided daily Customer Service and inside sales.
Tracked and Traced shipments for “On time” deliveries.
Resolved customer complaints and issues.
Provided after hours customer service, order planning, tendering for any special requirements needed.
CHEMPOINT/UNIVAR SOLUTIONS (Chemical Distributor) – SENIOR EXPORT CUSTOMER SERVICE
June 2018 – April 2019 – Office closed moved back to Seattle
Placed and processed customer product orders for the industrial (Lubricants and Energy) as well as Nutrition, Pharmaceutical, and Personal Care Industries to include hazardous products.
Sales Support daily – For new Orders, revisions, special pricing/instructions, drop ship orders, properly handled and processed customer complaints in a timely manner.
Worked daily with our Finance department for credit releases to avoid product delays.
Worked closely with 3PL providers and logistics teams to effectively manage outbound orders and ensure “On Time” Deliveries.
Single point of contact for all communications and related customer inquiries (within my industries).
Provided online CHAT for various industries.
Liaison between Univar plants and customers (manufacturers) in Mexico.
Received multiple inbound calls as well as for Mexico and other countries.
Provided inside sales and provided quotations
Managed and implemented special instructions for corporate accounts.
Coordinated all outbounds shipments.
Ensured proper documentation was issued for all shipments i.e. MSDS and Spec Certificates were correct.
Worked closely with our buyers to ensure product availability
Maintained and managed email work orders and requests
KRONOS US, INC (Chemical Manufacturer) – SENIOR CUSTOMER SERVICE PLANNER
June 2016 – Feb 2018 – Office closed moved to Dallas
Processed orders for TIO2 (Titanium Dioxide) worldwide out of 10 manufacturing facilities (FCL Loads) to LATAM countries and the Caribbean.
Coordinated orders with freight forwarders via booking requests to ensure containers were picked up in timely manner and delivery requirements were met.
Prepared and submitted export documentation and ensured Spec Certificates were correct (Ocean BOL, MSDS, Certificate of Analysis, and Proof of Insurance).
Cash against documents.
invoiced all orders according to percent mark-up.
Daily Sales Support and interaction with VP of Sales
Processed sample requests, pricing, managed vendor commissions, credit memos, credit applications, maintained new account start-ups.
Daily interaction with production planning and forecasting departments to ensure product availability.
Handled and processed customer complaints.
Obtained freight quotes from customer inquiries or purchase orders for FCL and LCL shipments.
Hazmat Certified
AM WORLWIDE (Freight Forwarder) - LOGISTICS SPECIALIST
April 2009 – August 2015 – Company incurred debt, filed bankruptcy
Coordinated Air Exports domestically and internationally (non-hazardous, hazardous, oil related and refrigerated cargo).
Sold and coordinated Domestic over the road loads to include Alazka, Canada, Hawaii and Mexico.
Managed shipments from A to Z.
Inside sales for quotations from customer’s email inquiries.
Assisted in house brokerage and posted my own loads.
Awarded orders to contractors and monitored the movements.
Daily interaction with sales and team members to ensure customer satisfaction and set goals were met.
Obtained freight quotes from carriers based on transportation service requested (Air, Ocean, OTR, Rail), size and weight Dispatched owner operators to awarded carrier.
Provided drayage from port terminals and rail yards to customer.
Provided, coordinated, and monitored hot shots, oversize loads, and team drivers.
Prepared and provided export documentation: BOL, DGD, AWB, MSDS etc.
Invoiced all my own shipments according to percentage mark ups and contract agreements
Sales support, customer service, tracked and traced all my orders.
Worked closely with packing houses and letters of credit and legalization of documents.
Hazmat Certified
FURTHER EMPLOYMENT HISTORY
MAERSK SEALAND (Ocean Container Shipping Company) – 7 Years – Import / Export Ocean Coordinator – Hazmat Certified
HELLMAN WORLWIDE (Freight Forwarder) – 2 Years – Air Export Specialist/Inventory Control – Hazmat Certified
SUMNER MFG (Oil Field Related Mfr) – 3 Years –Customer Service / Inside Sales
ABACUS COURIERS (Freight Forwarder) – 5 Years – Air Exports / Pricing Specialist – Hazmat Certified
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