LANA L. JANSSON, PMP, CSM

214-***-**** adiv5o@r.postjobfree.com LinkedIn Profile

Accomplished professional IT Project Manager and Business Analyst with extensive experience in Pharmaceutical Benefits Management (PBM), Banking / Financial Institutions, and the Big 4. Adaptable, innovative, and quality-driven team player and lifelong learner with a “go-getter” personal signature.

AREAS OF EXPERTISE

Project & Program Management Budget Creation, Oversight, and Updates Presentations

Effective Communications Client Facing Collaborative Staff Development, Training, and Scheduling

Integrity and Honesty Diplomacy and Tact Goal Setting and Delivery

Policy and Procedures Development Ability to Present Technical Issues in Non-Technical Terms

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

CVS HEALTH / CAREMARK Richardson, TX 2000 – 2020

IT CLIENT SERVICES ADVISOR / PROJECT MANAGER / SCRUM MASTER 2008 - 2020

Managed IT projects for large Pharmaceutical Benefits Management (PBM) clients, from conceptualization through to implementation. Projects managed ranged from $60k – $750k, with resources co-located throughout the world and crossed multiple application areas, including adjudication, digital, data warehouse, member portal, voice response, Medicare, Medicaid, and others.

Participated in implementations for several complex clients, including BCBSRI, Capital District Physicians HP, Centene, and GEHA.

Supported one of CVS’ largest, most difficult, and demanding clients in all elements of their IT interactions, resulting in their continued business for 20 years. Worked closely with both internal and client upper management teams.

Identified needed training on my team and designed a training program that elevated the technical skills of the team.

Determined the need for changes within the Production Support processes, determined the “pain points” for many users, and proposed those changes.

IT SUPERVISOR – BUSINESS ANALYSIS 2001 - 2008

Produced business and technical requirements documents for multiple IT requests.

Drove IT efforts to successful (on time, on budget) completion for Vaccine processing as part of the Medicare Part D Call Letter. (35,000 hour project)

Identified the need to review old project requests that could be obsolete, resulting in the cancellation of over 20,000 hours of IT effort.

Subject Matter Expert (SME) in numerous technical and procedural areas.

BUSINESS CONTINUITY SPECIALIST 2000 - 2001

Updated and successfully tested the Disaster Recovery Plan, revising the format of the plan into a single document and improving the usability.

Recognized the need for a consolidated overview of the systems and utilized Visio to create an Intranet-based map of company locations and processing platforms, gathering and consolidating information from numerous groups to obtain a realistic, useful view of the systems.

PRICEWATERHOUSECOOPERS, LLP IT AUDIT MANAGER Dallas, TX 1998 - 1999

Reinvigorated the IT audit function, in support of the financial audit. Created new processes and control points with an increased viewpoint, encompassing both IT and Financial objectives.

Facilitated the clear and compelling presentation of technical issues to PWC Audit and client management, both verbally and in writing.

Project areas included Identity Access Management (IAM), physical and logical controls, and application-specific controls.

BLUEBONNET SAVINGS BANK, FSB IT AUDIT MANAGER Dallas, TX 1995 - 1998

Developed new approach for IT audits, gaining approval from the Board of Directors, internal audit management, external auditors, and governing bodies.

Conducted both audits of branch operations as well as controls reviews and Identity Access Management (IAM).

Recruited a contract IT auditor during busy seasons and managed their performance to successful completion.

Executed IS Security Officer and Disaster Recovery Coordinator duties, completely revising the existing business continuity plan and then gaining its approval from bank directors, officers, and regulators.

Wrote new policies and revised existing ones to ensure the continued quality of the organization.

DELOITTE & TOUCHE LLP SENIOR MANAGEMENT CONSULTANT Dallas, TX 1990 - 1995

Developed known expertise in the Banking and Government realms.

Expanded my knowledge base to cover controls over numerous and varied technical environments, including physical and logical controls, Identity Access Management (IAM), and application controls.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration (BBA) in Accounting

University of Oklahoma, Norman OK

Dean’s List - 3.5 GPA (5 Semesters)

President’s List – 4.0 GPA (2 Semesters)

TECHNICAL PORTFOLIO

Microsoft Office (MS Word, Excel, PowerPoint, Project, Outlook, Access) Salesforce RxCLAIM

SharePoint PeopleSoft AS/400 Query Waterfall Iterative Scrum Agile Visio

Clarity Tableau Lotus Notes HP Suite (Service Manager, ALM Quality Center) Adobe Acrobat

PROFESSIONAL CERTIFICATIONS

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Certified Public Accountant (CPA) (inactive)

Certified Information Systems Auditor (CISA) (inactive)

Certified Internal Auditor (CIA) (inactive)

Contact this candidate